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all my bookmarks and browser history is gone

This morning I login into my work laptop and my bookmarks menu, bookmarks and browser history in Firefox are all gone. Its really hosing me up for my work I primarily use… (read more)

This morning I login into my work laptop and my bookmarks menu, bookmarks and browser history in Firefox are all gone. Its really hosing me up for my work I primarily used the Firefox browser for my work and didn't write it all down. How do I get it all back?

Thanks,

Larry Landry

Asked by larry.landry 5 days ago

Last reply by cor-el 5 days ago

  • Solved

Firefox taking longer than a week to sync

I recently had to factory reset my computer and had to download and sync my firefox account all over again. It's been a week and firefox is still syncing, none of my boo… (read more)

I recently had to factory reset my computer and had to download and sync my firefox account all over again. It's been a week and firefox is still syncing, none of my bookmarks, add-ons, history or top sites on the new tab are showing up. Thankfully, it appears that most of my passwords have been synced.

I've read some other threads for tips and can confirm that I don't have this account logged in to other devices and I don't have a vpn or proxy running. I am able to obtain the sync logs but I have no idea how to read it.

How can I make the bookmarks, add-ons, history and top sites sync faster?

Asked by tsubasa9455 5 days ago

Answered by Paul 5 days ago

Firefox Home Page (about:home) Shortcuts

I use 4 rows of shortcuts pinned to the Firefox homepage. I modify each shortcut to best describe the url. Whenever I install Firefox on a different computer and sync the… (read more)

I use 4 rows of shortcuts pinned to the Firefox homepage. I modify each shortcut to best describe the url. Whenever I install Firefox on a different computer and sync the homepage, the shortcuts go back to the default descriptions and mix up the order in the 4 rows. How do I get the shortcuts to stay in the same order and with the same titles after I login for the first time and sync? When they are "unpinned" they go back to the default title and re-pinning them keeps them with the default title. I'd like to be able to re-title them, pin them and then have them show up that way on a new Firefox install when they are synced. Is it possible? Is my description too complicated to understand? I have looked for answers in help but unable to find anything

Asked by Goose 6 days ago

Last reply by cor-el 6 days ago

  • Solved

Sync tabs gone

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show … (read more)

I wanted to use sync to transfer my tabs from my previous MacBook to my new MacBook. I reset the previous MacBook and now when I login to the new one, sync does not show any of my previous tabs.

Asked by alphahz100 6 days ago

Answered by jonzn4SUSE 6 days ago

I do not want the new Firefox View. How do I reject this update?

Tell me how to reject the "New" Firefox View. I do not want Firefox as my browser on my mobile device. I want my "old" Firefox browser page! I am not a "programmer" I am … (read more)

Tell me how to reject the "New" Firefox View. I do not want Firefox as my browser on my mobile device. I want my "old" Firefox browser page!

I am not a "programmer" I am not tech savvy! at 79 years I don't want to waste my time trying answer questions that I don't even understand.

If I can't get the version I was using last week, I will be forced to discontinue using Firefox since I can't access the previous version of Firefox browser.

Asked by chuck-char 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

  • Solved

Firefox sync dont sync

Hi. I bought new pc, and i'm trying to set up mozilla with all my passwords and bookmarks, from old pc. But after i logged in, bookmarks and passwords dont appear in a br… (read more)

Hi. I bought new pc, and i'm trying to set up mozilla with all my passwords and bookmarks, from old pc. But after i logged in, bookmarks and passwords dont appear in a browser. I had so much important stuff there that im now kinda scared. Thanks for any help in advance

Asked by donkeymonkey 1 week ago

Answered by Paul 1 week ago

accidently deleted firefox and email address i cant access anymore

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my ol… (read more)

HI, i deleted my firefox while cleaning up, had 2 downloaded for some reason. All of my toolbar and saved stuff is gone! I thought it had it synced but its going to my old email at a company i dont work for anymore. Any way to recover this? And thanks! Tom

tom@chicagophc.com is old address tomalcock@yahoo.com is new account

Asked by tom231 1 week ago

Last reply by cor-el 1 week ago

restore old data from firefox

Hi Mozilla Team i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmark… (read more)

Hi Mozilla Team

i have formatted my laptop and reinstalled Firefox and when i logged in with my Firefox account , it didn't restore my saved data automatically ( bookmarks , passwords....etc ) i tried to restore the the data manually , and i accidentally restored a different a different google account on my current Firefox account so now 1 - i can't remove the current data i have on the Firefox account 2 - i need to know if i can restore data that i have saved several months ago , coz i reinstalled Firefox before after formatting and i didn't have any problem in the past with that

Thank You

Asked by shimaa.youssef 1 week ago

Last reply by Dropa 1 week ago

Restauracion de datos

Hola buenas, os comento, anteriormente tenia un ordenador y en ese ordenador tenia el firefox sincornizado, de echo, he conectado el firefox con la app del movil y en mi … (read more)

Hola buenas, os comento, anteriormente tenia un ordenador y en ese ordenador tenia el firefox sincornizado, de echo, he conectado el firefox con la app del movil y en mi movil tengo los marcadores y tal pero aqui en el ordenador he iniciado sesion con la cuenta que tenia antes y no tengo ni mis marcadores ni nada. Eso se puede restaurar, y si la respuesta es si, como? Saludos

Asked by pablojuegos452 1 week ago

How to recover all my bookmarks

Good evening, I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another c… (read more)

Good evening,

I contact you cause recently I had a serious problem with my Macbook and I had to erase the central unit in order to reinstall the system. I have another computer, so when I logged in I thought that I would recover all my data, cause I thought it was stored on your servers.

I have been using Firefox for years, so I have saved a lot of valuable information. That is why, I would like to get it back. I writing you hoping that you can help me to restore the Firefox that I have using for years. Is there any solution? Can you help me,please?

Thank you in advance for your help. Antonio

Asked by abejper 2 weeks ago

Last reply by cor-el 2 weeks ago

Enhanced Tracking Protection - Sync Whitelist

Desktop browser. I have many devices, including some on VM. Mix of linux and windows. I've noticed that when I whitelist a site for Enhanced Tracking Protection, I have t… (read more)

Desktop browser. I have many devices, including some on VM. Mix of linux and windows.

I've noticed that when I whitelist a site for Enhanced Tracking Protection, I have to repeat the choice in every single device.

Is there a way to have this sync as part of firefox sync?

Asked by abssorb 2 weeks ago

Last reply by abssorb 2 weeks ago

Sync not works

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please… (read more)

Hello! 2 weeks ago I re-installed Firefox and logged in as usual to my account to synchronize tabs, passwords e.t.c., but all data lost for unknown reason. Can you please help to restore it? Thanks!

Asked by max33inbox 2 weeks ago

Last reply by Paul 2 weeks ago

Setting a Master Sync computer

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit… (read more)

I had several devices connected to sync. I want my main desktop to be the "mothership" so to say, and all other devices mimic its settings. I'm terrified I'm going to hit sync on my new laptop and it'll just sync its empty bookmarks to all devices.

What do I have to do to ensure that everything copies my PC, instead of pushing their own changes?

Actually ideally what I want to happen is for all my devices to get their settings from the master computer, but any changes they make after that to be sent upstream to the mothership and vice versa

Asked by signusmelko 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Mozilla account password incorrect and 2fa / backup code incorrect

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication I use a password manager and when I tried to sign in i… (read more)

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

I use a password manager and when I tried to sign in it told me the password was incorrect. Little bit concerning, I reset it. Things are going good. It asks me for my 2fa. I enter it. Incorrect. I try it again. Incorrect. Third time. Incorrect. I make sure both my devices' time is correct. They are. I try a separate device. Same issue. I go grab my USB with my backup codes. I put them in. Backup authentication code not found.

And according to the article I'm basically being told to go sodomize myself as Mozilla doesn't provide any support outside of community support.

Is there anything that can be done?

Asked by noreply4 3 weeks ago

Last reply by willjoe24421 2 weeks ago