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Why Mozilla is showing this website can not reach?

Hi Mozilla Support Team, I am new here, I am facing a problem on my Apk website browsing on Mozilla firefox. When I put my website URL in mozilla search bar. It shows thi… (read more)

Hi Mozilla Support Team, I am new here, I am facing a problem on my Apk website browsing on Mozilla firefox. When I put my website URL in mozilla search bar. It shows this website can't reach. Please give me the solution of this problem. Thanks

Asked by Mark William 1 hour ago

Last reply by FredMcD 8 minutes ago

Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (read more)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

Asked by conrad 5 days ago

Last reply by FredMcD 30 minutes ago

Firefox 93: I can't even type!

Ever since I updated, typing has become incredibly challenging... There's big delays in the words showing up, letters come out in the wrong places, & it doesn't impro… (read more)

Ever since I updated, typing has become incredibly challenging... There's big delays in the words showing up, letters come out in the wrong places, & it doesn't improve even when I clear cache, clear memory, & refresh pages. I don't know what else to do. Should I delete and re-install Firefox, or replace this with the previous version?

Asked by StevenCee 1 month ago

Last reply by FredMcD 33 minutes ago

Consistent "Trouble find that site" Errors on Windows 11

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having tro… (read more)

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

  1. I've performed a completely clean uninstall of Firefox and then reinstall
  2. Cleared all browser history/cache
  3. Removed all extensions
  4. Disabled IPv6, HTTPS Over DNS, No Proxy
  5. Ran through Firefox's troubleshooting
  6. Used Firefox Troubleshooting Mode in the Browser
  7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

  • Windows 11 21H2 2200.348
  • Network driver is the latest Win11 edition
  • Firefox 95

Asked by Justin 4 hours ago

Last reply by Justin 2 hours ago

"We’ve reduced CPU usage on macOS in Firefox" is false.

So obviously "We’ve reduced CPU usage on macOS in Firefox and WindowServer during event processing" is demonstrably false. I went to Headspace, streamed an audio in Safar… (read more)

So obviously "We’ve reduced CPU usage on macOS in Firefox and WindowServer during event processing" is demonstrably false.

I went to Headspace, streamed an audio in Safari, noted the %CPU in Activity barely budged more than 20%. Then streamed the same audio in Firefox 93, noted the %CPU rocketed up to 150% and the laptop got hot and the fan kicked into high gear. Then I updated Firefox, restarted computer fresh, streamed the same audio and.....surprise, surprise no fix, no change, %CPU rockets up like before.

Asked by MarkHHunt 3 hours ago

Last reply by TyDraniu 2 hours ago

Can't stream from Zoom to Facebook

I can't stream a meeting to Facebook live anymore. I get until the "Connect with Facebook" step, but no further. With Mozilla the page simply refreshes after the step "Co… (read more)

I can't stream a meeting to Facebook live anymore. I get until the "Connect with Facebook" step, but no further. With Mozilla the page simply refreshes after the step "Connect to Facebook" and nothing happens.

Asked by amalija 5 hours ago

download failed

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download … (read more)

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome

Asked by keithinoz1 1 day ago

Last reply by keithinoz1 8 hours ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 1 day ago

Last reply by khindall 9 hours ago

Firefox not playing any audio whatsoever

Hello. Starting yesterday, Firefox has stopped playing audio from every website and even local files. Yes, I read this article and no, the sound is not being muted instea… (read more)

Hello. Starting yesterday, Firefox has stopped playing audio from every website and even local files. Yes, I read this article and no, the sound is not being muted instead the sound just refuses to play. In the screenshot, it shows that the "play" "mute" and speed option are greyed out. Also, I tried using safe mode and audio still wouldn't play. What should I do?

Asked by Computer 1 month ago

Last reply by TNorth 17 hours ago

Regular Crashes Playing Wormax.io

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long t… (read more)

Every time I play this online game at the site, Wormax.io, it will lag and/or crash the tab after a few minutes of playing. Occasionally, the site will take a very long time to load.

Here's my crash report: bp-4fd287ff-c2e1-4168-8e9d-ac1950211202

Asked by Kevin Kehler 5 days ago

Last reply by jonzn4SUSE 18 hours ago

Constant freezing on MacOS Monterey

I just switched to firefox today from Safari after years. But I am not having a good first impression at all. It constantly goes to Not responding, I've had to force clos… (read more)

I just switched to firefox today from Safari after years. But I am not having a good first impression at all. It constantly goes to Not responding, I've had to force close it like 20 times today already.

I only have two plugins installed and they are mainstream ones. (1password and ublock origin)

MacOS Monterey, m1 max macbook pro

Asked by roguesith+ac 19 hours ago

  • Solved

Page rendering issues on certain pages

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists.… (read more)

On certain pages, the rendering is completely off. For example, on Vimeo.com, all the text is gone (see attached pics). I tried Refresh Firefox, but the problem persists. I tried Troubleshoot Mode and that fixes the problem. But when I restart and disable all of my extensions, the problem continues.

This only happens on my work computer Firefox. The Firefox versions at home on multiple computers work just fine.

Any thoughts?

Asked by Aaron 1 month ago

Answered by Aaron 1 day ago

Reopen Closed Tab button unreachable behind unclickable drop-down arrow

Title basically says it all. This newest update of Firefox has had multiple problems, starting with losing ALL my previous bookmarks and making me create them all over ag… (read more)

Title basically says it all. This newest update of Firefox has had multiple problems, starting with losing ALL my previous bookmarks and making me create them all over again. The latest issue is something I can't patch up myself. When I right-click the tabs bar to select "Reopen Closed Tab," it's now buried beneath some non-functioning drop-down arrow. Why? The drop arrow takes up the same amount of space the Reopen Closed Tab does. There's no room saved. As an added insult, arrow doesn't actually work. I can't click it. I can't scroll down through the options. I can't do anything. Reopen Closed Tab is now buried and completely unusable. If this continues, I'll be forced to downgrade to the previous Firefox to get rid of this problem. How do I solve this?

Asked by Amahowl 6 days ago

Last reply by cor-el 1 day ago

CPU Slowdown with Zoom + Firefox Combination

Sometime in the last 2-3 months, it has become impossible for me to use Firefox and Zoom concurrently on my Macbook Pro (2015). When I open a Firefox window during a Zoom… (read more)

Sometime in the last 2-3 months, it has become impossible for me to use Firefox and Zoom concurrently on my Macbook Pro (2015). When I open a Firefox window during a Zoom meeting my meeting lags, almost freezes, and I get a beautiful spinning Mac rainbow. Eventually this subsides and I can exit Firefox and Zoom returns to function as usual. I am able to pair Chrome and Zoom together with no trouble. I would like to go back to using Firefox, but have had to temporarily switch to Zoom.

Any advice about how to get these two programs to play nice would be appreciated. Thanks!

Asked by adam.fearnall 1 day ago