Firefox Support Forum

Can't update to latest version, or access any Mozilla site. Instead I get an Unable to Connect -- try again message. No other websites affected, just Mozilla. Tried running Firefox in recovery mode, same result. Also tried to download an installation package using Chrome. Again, the same error. I'm asking for help on my phone, since doing so on my laptop is denied. Would appreciate assistance.

ERROR MESSAGE WHEN TRYING TO ACCES ALL WEB SITES: Secure Connection Failed

An error occurred during a connection to connect.xfinity.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

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This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

i do not want the new update of firefox, and theres no way to shut off the updates. i can only switch to ask me when to install and manually install, not that i do NOT want to EVER install the latest firefox, because it truly SUCKS. it screwed up all the fonts everywhere on the web, somethings are huge and others are too small to read. i woke up a couple of days ago to an unreadable internet. i had to reinstall the last update before this one, start from scratch with all my passwords and a lot of hours of messing with my computer just to have it bearable and able to read my emails. now it keeps prompting me to install the latest. like every few hours i get an annoying pop up to install the latest. then to get it to go away i had to click on something, that downloaded it even though i dont want it. i seriously may have to switch browsers and abanadon you all completely because thats how bad your latest update is, and thats how much it sucks to not be able to stop it form harassing me every few hours to instal it....with no way to turn it off completely that i do not ever want the latest crap update.

Out of the blue, I can no longer download files using the download arrow. I used to get the prompt asking where to download the files but now don't get anything. I'll get a zip.part file on my desktop, where I have my downloads saved, but that's it. I've updated Firefox, restarted, uninstalled/reinstalled and nothing works.

I have clicked the 'always ask where to save download' box, but the save files to downloads is still active. How do I get it to ask me where to download to every time?

See pix. I have my PC set to NOT auto update, yet it still does. Every time you guys post an update (which is super frequent) it locks up my PC for an hour or more! I have to restart it several times before it reconnects to the internet.

Hi,

I have an Acer Chromebook. I just downloaded the Firefox browser so I could use the Stardoll website. It's not really available through Chrome because you need the launcher to play now and it's doens't work with Chrome. I tried to download the launcher with Firefox but when I try to open the download, it just says 'no app found to open exe file.' I also tried to download the Flash add-on and it says the same thing. My laptop is on a Chrome OS. Will I be able to fix this problem?

TIA

Have always used Firefox, starting crashing this past month, cleaned buffer,, rebooted and now I cannot open or run Firefox. I had to open Google Chrome just to get here, and I hate Google. Running Windows 10 PRO on desktop. Senior citizen not a computer professional, consider me a kindergarten with a manual Corvette. Please help.

I can't change the name of one of my firefox profiles. I have an error where the name is too long and it cannot be changed. Is there any way to do this other than creating a new profile and deleting the old one?

Version 118.0 Seit heute Morgen kann ich Firefox nicht mehr normal starten. Nur als Admin, es werden aber keine Webseiten mehr angezeigt und wenn ich in die Adresszeile etwas eingebe passiert nichts. Ich habe den Browser deinstalliert und neu installiert, ohne Erfolg. Dann habe ich die Unser Datei gelöscht, ohne Erfolg. Die Firewall blockiert nicht und den Virenschutz habe ich deaktiviert, ohne Erfolg. Beides ist das original Win10 Werkzeug. Wenn ich about:support eingebe passiert nichts, kann das Menu aber über den Link öffnen

I am reaching out to the Mozilla Firefox community for assistance and guidance in resolving this issue. If you have encountered a similar problem with Mozilla Firefox or have expertise in troubleshooting Firefox, your insights and recommendations would be highly appreciated.

Please feel free to share your experiences, potential solutions, or steps to diagnose and resolve this problem. Your assistance will be invaluable in helping me address this Mozilla Firefox usage issue effectively.

Since 117(Beta)I have an issue with Firefox refusing to apply the update it downloaded. I've tried searching left and right on the internet for a solution and one does work which is installing the newer version of the browser each time myself. But this is ofcourse not a solution in the long run.

It tries now to apply the update 118b9 to stable version 118 and it did downloaded just fine and asked me if I wanted to close the program to let it update which always worked. I've tried different DNS to see if that could be the problem, tried a clean default profile to see if that helped, I haven't tried uninstalling it and reinstalling it, due to me losing my passwords and what not.

I also tried to run the stable version to see if the issue was still there and it is still there, so me using the beta channel isn't the issue here.

I tried to log onto Youtube so I could make a few comments on a football game. They had to send me a code to my email (HOTMAIL) BTW I never received a code to LOG into YouTube. I used "Snip & Sketch" as I have many many times before but now I open a photo to edit it and Microsoft has taken over my photos. I mean as far as my editing capabilities. I've tried all the "OPEN WITH" options but can not get to the basic photo editor. Need some help here... Thanks in advance Steve