Showing questions tagged: Show all questions

Passkey prompt for QBO

Whenever I log into QuickBooks Online, I get two popup messages about Firefox/Mozilla wanting me to set up a passkey in Hello Windows. I do not want to do this and canno… (read more)

Whenever I log into QuickBooks Online, I get two popup messages about Firefox/Mozilla wanting me to set up a passkey in Hello Windows. I do not want to do this and cannot figure out how to make it stop asking me. I already have MFA on QBO. This just slows down the login process.

Hoping someone has a solution.

Asked by tebewilson 1 week ago

Unable to connect to my account

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the mes… (read more)

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the message "Invalid code" or "Something went wrong. Please close this tab and try again."

Could you help me please.

Thank you

Asked by chariklis 2 months ago

  • Solved

2fa not working. i've tried a couple of auth. apps.

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned… (read more)

i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

Asked by AdrianRamos1 4 months ago

Answered by cor-el 4 months ago

Unable to setup Two-step authentication

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication c… (read more)

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

Asked by cgahley 4 months ago

Last reply by jonzn4SUSE 4 months ago

"Bad request" following account authorization

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry… (read more)

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry of a 7-char "Authorization Code" (not the same as a six-digit authentication code) which is emailed to me. After entering the authorization code, a window appears stating "Bad request - Something went wrong. Please close this tab and try again." This happens consistently, and only on the Linux host. Firefox 134.0.2 mint-001 1.0. Linux Mint 22.1. Any ideas about what went wrong?

Asked by BlueForces 3 months ago

Last reply by markwarner22 3 months ago

Sorry I am completely slow to find a code and copy it in five minutes.

Hello, I am 70, it is not possible for me to go to my gmail and get a code and retrieve where I have to write the code in 5 minutes. If you have a solution, please tell… (read more)

Hello, I am 70, it is not possible for me to go to my gmail and get a code and retrieve where I have to write the code in 5 minutes. If you have a solution, please tell me how to do that. Otherwise, I will give up.

Asked by ebourdon78 4 months ago

Last reply by markwarner22 4 months ago

Recovery key doesn't work

Just to be extra safe I tried using my account recovery key and it told me it was invalid. I was luckily only testing and am still signed in, so I made a new key, and co… (read more)

Just to be extra safe I tried using my account recovery key and it told me it was invalid. I was luckily only testing and am still signed in, so I made a new key, and copy pasted it directly from where I made it, and it still told me the key was invalid.

Seems bad.

Asked by sleepingweevil 3 months ago

Last reply by markwarner22 3 months ago

verify account

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account… (read more)

I'm keep receiving mails to verify my account, when I open the link, it redirects me to my Mozilla account but everything seems to be in order and y don't want my account to be deleted. How am I supposed yo verify it? I have Two-step authentication, the Account recovery key, a Secondary email and I even singed in several devices.

Thanks in advance for the help.

Asked by Dani 3 months ago

Last reply by Dani 3 months ago

Signing in

How do i stop having to type in 6 letters when signing in now. This is new and I'd like to stop it for EVERY time I open Firefox. Once a week would be fine! Thanks … (read more)

How do i stop having to type in 6 letters when signing in now. This is new and I'd like to stop it for EVERY time I open Firefox. Once a week would be fine! Thanks

Asked by saraohara 3 months ago

Last reply by markwarner22 3 months ago

Authentification App

I have looked in my email for the code to sync my devices and there is no code, what is the authentification App I do not have that on my computer for the longest while I… (read more)

I have looked in my email for the code to sync my devices and there is no code, what is the authentification App I do not have that on my computer for the longest while I have been unsuccessful in pairing because I can't find code and that has been quite frustrating for me.

Asked by JIzaak 3 months ago

Last reply by markwarner22 3 months ago

I can't received the notification if I reset something I don't receive the code

I want to be receiving notification like when I reset my password I don't receive the code of resetting a password you know okay a lot like signing in receiving a notific… (read more)

I want to be receiving notification like when I reset my password I don't receive the code of resetting a password you know okay a lot like signing in receiving a notification

Asked by Sophia Naula 3 months ago

Last reply by markwarner22 3 months ago

Problem with signing in not receiving the resetting code

I want to reset the password from another platform but I'm not receiving there resetting code that's the problem I try to sign using my password but the password refuse t… (read more)

I want to reset the password from another platform but I'm not receiving there resetting code that's the problem I try to sign using my password but the password refuse to be signed so I want to reset that password but I'm not receiving there notification code

Asked by Sophia Naula 3 months ago

Last reply by markwarner22 3 months ago

Log into old account that I dont remember the password and dont have the phone for 2 factor authentication

I have had a Yahoo Account since early 2000's until my home network was compromised and they locked me out of all my accounts back in 2021. I waited until the end of 2022… (read more)

I have had a Yahoo Account since early 2000's until my home network was compromised and they locked me out of all my accounts back in 2021. I waited until the end of 2022 or begining 2023 and contacted firefox support via 3rd party who was able to unlock my account once i signed up for a subscription. well that phone was lost and along with access to [" [edited] @YAHOO.COM & ph# ([edited] [edited] associated with the account "] and would like assistance getting back in.

Kind Regards

Daniel Lopez II

Asked by iminu2deepnow 3 weeks ago

Last reply by markwarner22 3 weeks ago