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cant log in

RoBoform sent me a notification that my master password may have been compromised and advising me to change my master password. I did change my master password, and now … (read more)

RoBoform sent me a notification that my master password may have been compromised and advising me to change my master password. I did change my master password, and now RoBoform won't accept either my old or new master password, so the app becomes unusable. How can I fix this?

Asked by pinckpat 5 months ago

Last reply by Sebastian Becker 4 months ago

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when I try to forward an email from one of my two yahoo email accounts to my other one Mailer Demon says the other account can't be found

Emailing from one of my yahoo email accounts to my other yahoo email account, Mailer Demon says it can't find that account. It used to not be a problem. I'm using Windows… (read more)

Emailing from one of my yahoo email accounts to my other yahoo email account, Mailer Demon says it can't find that account. It used to not be a problem. I'm using Windows on a desktop. However, I get emails from many organizations to that email, [edited] @yahoo.com. When I sent a test email from my phone to [edited] @yahoo.com it goes through ok. Thanks, Michael

Asked by Mike 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Insert picture in hotmail text.

In the past I could attach a computer picture into Hotmail and then drag it into the text body and scale it ie. a Christmas card. Now it will not allow the attached pict… (read more)

In the past I could attach a computer picture into Hotmail and then drag it into the text body and scale it ie. a Christmas card. Now it will not allow the attached picture to be dragged into the Hotmail text. Why?

Asked by Raymond Markiewicz 1 year ago

Last reply by jonzn4SUSE 1 year ago

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windows start icon and bottom screen bar missiing

Hello, The bar at bottom of my home screen is missing. The whole bar is gone. This bar had the windows icon with start-up menu, Power, button etc. That bar also included… (read more)

Hello, The bar at bottom of my home screen is missing. The whole bar is gone. This bar had the windows icon with start-up menu, Power, button etc. That bar also included date and time, and other features. Once, I clicked the bottom of the screen and it came up for one second, but disappeared. How can I retrieve it? Thank you for any help you can provide.

Asked by Deborah Addleman 4 months ago

Last reply by Denys 4 months ago

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Zen Browser iCloud Password Extension

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Son… (read more)

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Sonoma or newer, which I've, of course, done. I'm wondering if there is a workaround or if this is simply a bug that needs fixing.

Asked by Clare Michaud 10 months ago

Last reply by TyDraniu 10 months ago

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Why does it say, I am in the "poor" section when I just joined. Can I have someone get on my computer to help me with this at your company?

Can you allow someone to get on my computer to help me? Or do you have a phone number I can call safely to have someone go through things with me, if I need help? It stat… (read more)

Can you allow someone to get on my computer to help me? Or do you have a phone number I can call safely to have someone go through things with me, if I need help? It stated when I put it on that is is "poor" in terms of what you did. Maybe I am doing something wrong??

Asked by cork2632 10 months ago

Last reply by James 10 months ago

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Some folders in Trash won't delete

I moved some old folders to Trash but they won't delete. I've changed the retention policy, tried to delete individual emails, repaired the folders, restarted FireFox man… (read more)

I moved some old folders to Trash but they won't delete. I've changed the retention policy, tried to delete individual emails, repaired the folders, restarted FireFox many times, but they're still in Trash. How can I permanently get rid of them? Thanks

Asked by lkayser 1 month ago

Last reply by Denys 1 month ago

  • Solved
  • Archived

Master password reset required every restart

For the last month or so every time I restart Firefox (macOS 15.1.1) it asks for the master password, which I have saved in a third party password manager. Every time the… (read more)

For the last month or so every time I restart Firefox (macOS 15.1.1) it asks for the master password, which I have saved in a third party password manager. Every time the prompt pops up I use my password and it won't accept it so I have to reset my password. This week I deleted the app from my computer, rebooted, redownloaded Firefox, and reinstalled it without any change in the behavior. Anyone have any ideas?

Asked by shane35 1 year ago

Answered by richardedward4783 1 year ago

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Requesting full refund

I joined Mozilla VPN on February 1st. And on March 2nd. I requested to cancel my subscription it’s less than 30 days I had VPN. I wasn’t happy with program. I paid for VP… (read more)

I joined Mozilla VPN on February 1st. And on March 2nd. I requested to cancel my subscription it’s less than 30 days I had VPN. I wasn’t happy with program. I paid for VPN for one year subscription and you keep asking me to download another one. Also I didn’t like asking for donations .Please refund my credit card Thank you

Asked by SuMo Bot 1 year ago

Last reply by Paul 1 year ago

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Remove hotkey for "Perplexity AI"

Dear, I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P However, it now seems that also the AI-search program "Perlexity" uses the same h… (read more)

Dear,

I use a hotkey for the screen-capture program "Snagit". The hotkey is: CTRL-SHFT-P

However, it now seems that also the AI-search program "Perlexity" uses the same hotkey.

Where can I remove the shortkey for Perplexity?

Asked by Kees Tak 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago