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  • Archived

Update to beta prompt

Fx 124.0 Why am I getting these notifications? I have the latest version, but this prompt not only asks me to update, but there's no mention that it will install the bet… (read more)

Fx 124.0

Why am I getting these notifications? I have the latest version, but this prompt not only asks me to update, but there's no mention that it will install the beta 125.0 beta 1

Asked by noel_envode 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I set Firefox to default browser but Edge launches when clicking a link

I recently got a new computer (HP Dragonfly) and set Firefox as my default browser but when I click on a link from Outlook it opens in Edge. I'm using Windows11. I hav… (read more)

I recently got a new computer (HP Dragonfly) and set Firefox as my default browser but when I click on a link from Outlook it opens in Edge. I'm using Windows11. I have: 1) Confirmed in Firefox settings that Firefox is the default 2) Confirmed in Edge settings that Edge is not the default browser 3) Confirmed in Windows default settings that Firefox is the default browser 4) Ensured in Outlook-Options-Advanced that "Open Hyperlinks in from Outlook" is set to "Default Browser" 5) Uninstalled and reinstalled Firefox. Also restarted my computer several times And yet, clicking on links from Outlook continues to open Edge. Please help I really don't like Edge!

Asked by biz26 1 year ago

Last reply by cor-el 1 year ago

  • Archived

how to fix "suggest-unexpected" incompatible database version error?

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation. I used the Ubuntu S… (read more)

I'm using Ubuntu 24.04 and just reinstalled for unrelated reasons. I'm trying to copy my Firefox profile over from my backup to the new installation.

I used the Ubuntu Snap store to install Firefox and put my old profile in -- this is the one that I was using on my previous Ubuntu 24.04 installation just a couple days ago -- and everything seems fine, but I do see this error message:

[ERROR error_support::handling] suggest-unexpected: Error opening database: Incompatible database version: 18

It gets printed when I type things in the search bar, so it seems related to some sqlite database related to history and autocompletion.

Is there a way to fix this? I'm fine with just deleting it, so long as the other parts of the profile remain.

(This is a strange error, since after all I was using the exact same setup -- Firefox on Ubuntu 24.04, installed via snap -- just a couple days ago, and it was, as far as I know, up-to-date.)

Asked by Dan Drake 1 year ago

Last reply by Dan Drake 1 year ago

  • Solved
  • Archived

How to allow downloads of my photos from my phone

Not sure if this is a new 'feature' post-update but it's damn annoying. I was busily transferring some photos that I'd taken on my phone over to Firefox on my Mac. Wasn… (read more)

Not sure if this is a new 'feature' post-update but it's damn annoying. I was busily transferring some photos that I'd taken on my phone over to Firefox on my Mac. Wasn't until I went to find them on the Mac where they would normally be and couldn't find them. Bit of digging, opening up the Download 'history' on Firefox and saw "File not downloaded: possible security risk".

I can see that I can disable this 'feature' but it seems to be a global "allow". Is there any way I can tell Firefox to allow any downloads from my devices on my network yet warn for potentially insecure downloads from the web?

TIA

Asked by countryman 1 year ago

Answered by zeroknight 1 year ago

  • Solved
  • Archived

FireFox Download Excel File in D365 System But Change to HTML File

Dear all, We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I cli… (read more)

Dear all,

We develop a system on D365 platform. On Chrome enviroment, I click the export option, it will download the excel file, I can open it on Excel. However, I click the export option on FireFox, it will download the excel file but I can't open it on Excel. When I use the notepad to open the file to see the content, I found the file become HTML content. I can see the file on web broswer. I don't know why the file content will be change HTML content when I use the Firefox to download it.

Please help....

Andrew

Asked by luckyhohk 1 year ago

Answered by zeroknight 1 year ago

  • Solved
  • Archived

message said Firefox could not update automatically, requested I install Firefox. I did. Next day, same thing, can't update, intall Firefox. And again today. I don't know what to do.

I have two desktop icons for Firefox. Each opens to a different file. How do I clear the old file? What do I do about the message that Firefox can not update automatical… (read more)

I have two desktop icons for Firefox. Each opens to a different file. How do I clear the old file? What do I do about the message that Firefox can not update automatically? Where do I look to see Firefox file and see what date it is downloaded? If it is operational? Why is the same series of problems repeating daily?

Asked by beth.woodworth1 1 year ago

Answered by beth.woodworth1 1 year ago

  • Archived

Firefox not updating

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running th… (read more)

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running the installation but it makes no difference. I am on 125.02 at the moment.

Asked by malcolmmcp 1 year ago

Last reply by Paul 1 year ago

  • Archived

Unable to update Firefox browser

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version do… (read more)

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version doesn't change. If I go to settings and click on "Check for Updates" is comes back and says Failed to Check for Updates. How do I fix this?

Originally reported on April 11th /questions/1444593: I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Asked by rpm3110 1 year ago

Last reply by Paul 1 year ago

  • Archived

Updates ??{Diabled by my organization} ?? NOT TRUE

I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates! I may have paused them while updatin… (read more)

I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates! I may have paused them while updating my OS early this week. Now running Linux Mint 21.3I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates

Asked by B.H.H. 1 year ago

Last reply by James 1 year ago

  • Archived

How to restore firefox settings and bookmarks after Windows corrupted and deleted user profile?

I restarted my Windows 11 laptop and got error message about user profile. Restarted again and looks like it was corrupted so deleted my my user profile and Firefox confi… (read more)

I restarted my Windows 11 laptop and got error message about user profile. Restarted again and looks like it was corrupted so deleted my my user profile and Firefox config and bookmarks are gone!

Still have all the files just a new user profile and the old one is gone?

Any help how to get Firefox bookmarks back would be much appreciated

Asked by BB 1 year ago

Last reply by BB 1 year ago

  • Archived

Tranfer of profile to new device not working...

I'm using this instructions to move my profile from old laptop to new laptop. I've had success with this method in the past, but not today. I copied the files over to my … (read more)

I'm using this instructions to move my profile from old laptop to new laptop. I've had success with this method in the past, but not today. I copied the files over to my new device, open FF on the new device, and FF just opens as a new installation. What is going wrong?? (I'm going from a Windows 10 laptop to new Windows 11 laptop. (Ugh, I already haaaaaate Windows 11, but that is for another forum!)

[https://support.mozilla.org/en-US/kb/.../back-and-restore-information-firefox-profiles#w_locate-your-profile-folder]

Asked by operaflute 1 year ago

Last reply by operaflute 1 year ago

  • Archived

Firefox on my new computer says"hmm. we're having trouble finding that site" for all internet access requests. What can I do to open it up to the internet?

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site."… (read more)

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site." We cannot connect to the server.... It says to check that fiefox has permission to access the web, but I do not know how to do that. How can I get Firefox to access the web? I do not want to have to use different browser, but will switch unless this is resolved.

Asked by Stanpeabody 2 years ago

Last reply by zeroknight 1 year ago

  • Archived

Firefox deleting pdfs downloaded in private mode

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were dele… (read more)

I had downloaded a couple of pdfs from google drive via private browsing which were stored in my 'Downloads' folder. But as soon as I closed the window the pdfs were deleted. I had also downloaded a zip file which wasn't deleted.

Asked by llxphltc 1 year ago

Last reply by llxphltc 1 year ago

  • Solved
  • Archived

Linux build for aarch64 platform

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary … (read more)

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary package for the aarch64 platform only for Windows. Thank you.

Asked by Jaromír Velbloudovič 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Custom Install of Firefox

I usually download and install manually the custom install of Firefox on Windows. Recently, a new version was automatically installed without my permission and destroyed… (read more)

I usually download and install manually the custom install of Firefox on Windows.

Recently, a new version was automatically installed without my permission and destroyed all my customization. THIS IS UNACCEPTABLE. I had to restore the older version from backup and I was going to stop updating.

But I see that the manual custom installation is still available for download.

I want to make sure that if I use it it will not wipe out my customization again.

Please confirm.

Asked by sgeneris 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla Firefox

How on earth do I update my Mozilla Firefox, I cannot play my Apple TV or Amazon Prime, which I am paying for, until I update it! I have tried really hard but am 78 and i… (read more)

How on earth do I update my Mozilla Firefox, I cannot play my Apple TV or Amazon Prime, which I am paying for, until I update it! I have tried really hard but am 78 and it's not happening!

Asked by joanniegilbert1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago