Showing questions tagged: Show all questions
  • Solved
  • Archived

Video causes browser to display white screen

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visua… (read more)

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Asked by wafflemansa 1 year ago

Answered by wafflemansa 1 year ago

  • Solved
  • Archived

Unable to download PDFs in embedded pdf.js viewer

Example Site: https://mcpsc.mo.gov/media/pdf/genesis-school-inc-revocation-hearing but I've had it happen on several sites. On this page, I am not able to click the down… (read more)

Example Site: https://mcpsc.mo.gov/media/pdf/genesis-school-inc-revocation-hearing but I've had it happen on several sites.

On this page, I am not able to click the download button built into the pdf.js viewer and have it download - it clicks and does nothing. If I right click in the frame and click "Show only this frame", then I can download the PDF using that same button. Any ideas?

Asked by FrigginMcMonster 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox 109.0 on Linux Video Playback

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have n… (read more)

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have not enabled any new ad blocking and have also not changed any settings. Looking at the Troubleshooting Information in Firefox reveals nothing that is suspect.

Asked by jdawgnoonan 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Autofill Issue

When I'm using my Firefox browser and signing in to my Gmail account, the autofill function always gives me several old, expired gmail account names that I don't wish to … (read more)

When I'm using my Firefox browser and signing in to my Gmail account, the autofill function always gives me several old, expired gmail account names that I don't wish to see anymore. It's very annoying. I think I have turned off all the autofill options under Firefox>Preferences, but all these old account names keep showing up. Any suggestions for how to solve this? Thank you

Asked by bclough9377 8 months ago

Answered by cor-el 8 months ago

  • Solved
  • Archived

Reader View icon missing.

READER VIEW icon is missing from the toolbar, and ENTER READER MODE is missing from the VIEW menu, even on sites/pages where it is enabled on my other computer. Firefox v… (read more)

READER VIEW icon is missing from the toolbar, and ENTER READER MODE is missing from the VIEW menu, even on sites/pages where it is enabled on my other computer. Firefox version 104.02

Asked by rob.riley 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Google sign in pop-up.

Does anyone know how to configure Firefox to stop the annoying google log-in pop-up? I've seen others ask the same question, but I have not seen any functional answers. … (read more)

Does anyone know how to configure Firefox to stop the annoying google log-in pop-up? I've seen others ask the same question, but I have not seen any functional answers. I've never had a google account, for anything. I don't get the pop-up with other browsers, like Falcon or Brave. It's just a problem on Firefox. I appreciate you help!

Asked by njbetavirp1 1 year ago

Answered by njbetavirp1 1 year ago

  • Solved
  • Archived

Blue border around elements when clicking them

Hi. After recent update I started to see issue where blue/white border is present when clicking web site elements. Ususally this kind of border is present if you select e… (read more)

Hi. After recent update I started to see issue where blue/white border is present when clicking web site elements. Ususally this kind of border is present if you select elements via keybaord but in this case it's present when clicking elements with mouse. It usually stop doing this if I close and reopen FF but not for long. Example is in posted screenshot. I have not altered my settings in any way.

Asked by Sunlighthell 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

open PDF files in Adobe Acrobat

Up until today, PDF files would open automatically in Adobe where I could look at the file and print it. Today, Firefox will only allow the file to be downloaded. This … (read more)

Up until today, PDF files would open automatically in Adobe where I could look at the file and print it. Today, Firefox will only allow the file to be downloaded. This causes me grief, an extra step. One of the main reasons I use Firefox is for this feature. Is there a way to change settings so that PDF files will always open in Adobe?

Asked by kayelena43 1 year ago

Answered by jeanvogel001 1 year ago

  • Solved
  • Archived

FireFox font is unreadable and thin

Certain fonts are displayed not as what I set them to in Firefox's settings. At first, I thought it was a windows OS font related issue- it's not. I've followed everyth… (read more)

Certain fonts are displayed not as what I set them to in Firefox's settings.

At first, I thought it was a windows OS font related issue- it's not.

I've followed everything here: https://support.mozilla.org/en-US/questions/1323130 (The answer support link is inaccessible. But following the answer did not fix my issue.)

Also looked to see if any of my add-ons are affecting it. I've disabled them on the sites (in the screenshot) but the fonts are still displayed as attached. Checked to see if the add-on uBLOCK is disabling remote fonts, that feature is not checked so that's not the issue.

Please help, thank you.

Asked by beasther 1 year ago

Answered by beasther 1 year ago

  • Solved
  • Archived

PASTE Option

What Happened To The PASTE Option, When You Are Composing A New Email In Outlook  ? If You Copy Something, Then Right Click I… (read more)

What Happened To The PASTE Option, When You Are Composing A New Email In Outlook  ?

If You Copy Something, Then Right Click In The Message Section Of The Email, You Do Not Get The Drop Down Menu With PASTE As An Option.

You Only Get The PASTE Option When You Right Click Into The SUBJECT Line.

Asked by j3rowell 11 months ago

Answered by sugarmarc 10 months ago

  • Solved
  • Archived

What is better to use in Ubuntu, a snap installation or a regular deb package?

Ubuntu is pushing snaps. However, I am not sure whether snap affects performance and other things. What is the advantage of snap for Firefox? Better security? Avoiding … (read more)

Ubuntu is pushing snaps. However, I am not sure whether snap affects performance and other things. What is the advantage of snap for Firefox? Better security? Avoiding potential library conflicts? I don't think there is any conflict with the regular Firefox deb package. Moreover, the current snap Firefox gives me errors on Ubuntu 22.04. Gtk-Message: 15:49:48.484: Failed to load module "xapp-gtk3-module" Gtk-Message: 15:49:48.486: Failed to load module "appmenu-gtk-module" Gtk-Message: 15:49:49.153: Failed to load module "canberra-gtk-module"

Gtk-Message: 15:49:49.250: Failed to load module "canberra-gtk-module"

Asked by YDUBINSKY 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

I Lost my Firefox browser for Mac 10.9.5, and can't get a replacement that works.

I could'nt play Netflix or Amazon videos on my Firefox browser, I have an old MacBook pro OS 10.9.5 (it's the last operating system I can use.. I have photoshop 6 and it … (read more)

I could'nt play Netflix or Amazon videos on my Firefox browser, I have an old MacBook pro OS 10.9.5 (it's the last operating system I can use.. I have photoshop 6 and it won't work on any further OSs) I went to update Firefox, was not sure what version it was. and my computer asked" replace current version of Firefox with New" , I said yes, it did.. and then after I downloaded it, I noticed there was a circle with a slash going thru it on Firefox Icon, when I tried to open new firefox , it bascically said will not work with this OS. I could not go back and lost firefox alltogher, which also had my prefernces and autofill passwords etc. I went to Mozilla site to see if I could find an older version of firefox.. This is what I found : Firefox version 78 was the last supported Firefox version for Mac users of OS X 10.9 Mavericks, OS X 10.10 Yosemite and OS X 10.11 El Capitan. These users were moved to the Firefox Extended Support Release (ESR) channel by an application update.

I downloaded it and it said It will not work on my OS, So, How can I basically get the same firefox I had or whatever the last version that works on my computer..and best case senario save my prefernces and passwords, which maybe might have been saved somehow when I tried to change in the begining .. thanks so much for your help.

Asked by silversgene 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

A thin yellow border line around the Firefox window! How to get rid of that?

Hi, Since a few days I have a concern : The Firefox window is surrounded by a thin golden yellow line. In full screen mode or not, that's always visible. I searche… (read more)

Hi, Since a few days I have a concern : The Firefox window is surrounded by a thin golden yellow line. In full screen mode or not, that's always visible. I searched the web but couldn't find any conclusive solution. If you know please tell me :) It really annoys me :) Thank you.

Asked by Pascal in France 1 year ago

Answered by Pascal in France 1 year ago

  • Solved
  • Archived

nie działa mi stronka onet.pl w waszej przeglądarce

Witam, Nie działa mi strona główna onet.pl w waszej przeglądarce, instalowałem kilkukrotnie nową wersję i ciągle jest ten problem wyślę ci komunikat "Coś poszło nie tak, … (read more)

Witam, Nie działa mi strona główna onet.pl w waszej przeglądarce, instalowałem kilkukrotnie nową wersję i ciągle jest ten problem wyślę ci komunikat "Coś poszło nie tak, odśwież stronę"

Asked by marcin.kosinski 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Can't connect to Google since Firefox 100

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me th… (read more)

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Asked by peterkronenberg 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

File input is not working at all

In my firefox the file input is not functioning at all. EX: I go to https://www.w3schools.com/tags/tryit.asp?filename=tryhtml5_input_type_file and try and use any of the… (read more)

In my firefox the file input is not functioning at all.

EX: I go to https://www.w3schools.com/tags/tryit.asp?filename=tryhtml5_input_type_file and try and use any of the file inputs there - they just do nothing.

Same with the file inputs on this support form page. None of them work for me.

System - ubuntu22.04, ff: 106.0.1 64bit

Asked by alan.kesselmann 1 year ago

Answered by cor-el 1 year ago