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  • Archived

Ecwid by Lightspped: issues with our mutual customer's site

Hello Firefox team! This is Rarity, Ecwid by Lightspeed Customer Care team. Ecwid is an embeddable platform for creating online stores. I'm contacting you on behalf of … (read more)

Hello Firefox team!

This is Rarity, Ecwid by Lightspeed Customer Care team. Ecwid is an embeddable platform for creating online stores.

I'm contacting you on behalf of our mutual customer who has a site created on WordPress https://remstim.de/. They inserted the following links to their site from Real Cookie Banner plugin for WP:

- Privatsphäre-Einstellungen ändern - Historie der Privatsphäre-Einstellungen

You can find them in the footer section, screenshot for you: https://ecwid.d.pr/i/RHU1Ne

The issue is these links aren't clickable in Firefox browser (in Chrome and Safari it is ok). Could you please check what may cause the issue and reach out back with the details?

Hope to hear from you!

Asked by rarity2008 7 months ago

Last reply by rarity2008 7 months ago

  • Solved
  • Archived

Why did "to google translate" add-on get removed?

Hello all, I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was… (read more)

Hello all,

I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was missing from its place in the context menu. I go to "get more add-ons and re-installed it.

So why was it uninstalled without my consent? What can I do to stop this happening again?

TIA, Gene

Asked by Gene 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

private browsing: firefox stores cross site cookies

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from … (read more)

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from the last private session (in the suggestions below the search box)!?

Asked by mm12345 4 months ago

Last reply by mm12345 3 months ago

No pin option on newlly added extensions.

In the past two days, any add-on I add to FF browser. does not have a "Pin" option ellipsis activated . Some of my other settings are also botched up: tab used to open on… (read more)

In the past two days, any add-on I add to FF browser. does not have a "Pin" option ellipsis activated . Some of my other settings are also botched up: tab used to open on hitting "return" among them.

All comments etc, are either convoluted, unintelligible, and ALL do not address this issue. If someone knows what to do, chime in. many of us have this issue. But please, have a real solution or don't bother us.

Asked by vdavich 4 months ago

Last reply by vdavich 4 months ago

  • Solved
  • Archived

Getting certificate invalid error because of proxy Z-Scaler event though certificate is trusted

Hi, I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I ge… (read more)

Hi,

I have installed Z-Scaler proxy root CA certificate in Firefox for enabling SSL inspection. It works fine for most websites, but for google.com and a few others I get every day a certificate invalid/not trusted error and I have to restart Firefox to get the error to go away. Any ideas of what I can do to improve this behaviour? Any configuration I missed?

It's very similar issue to https://support.mozilla.org/en-US/questions/1199797, except that when I restart Firefox it works.

Thanks in advance for your help

Asked by a_c_mercier 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

I need to give names to my various windows

I have 8 windows open all the time on my main Firefox, and switching between them is hard because the name is that of the last tab I used, which might not be very human-r… (read more)

I have 8 windows open all the time on my main Firefox, and switching between them is hard because the name is that of the last tab I used, which might not be very human-readable or might be similar to one on another window. It would be great if I could name my windows! Is there a way to do that? If not, could I request that as a future feature?

Asked by jldavis94 11 months ago

Last reply by jldavis94 11 months ago

Tab crashes when on Facebook/Messenger

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes… (read more)

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes, it crashed again. It doesn't occur on other websites and the app doesn't crash, only the tab.

Using Firefox on "troubleshoot mode" doesn't have an issue when accessing when I visit those for a few minutes and with only one or two tabs open, and I'm afraid of visiting these sites for a while because it may crash again. Occurs on both Windows and Mac.

Crashed signature leads to: "js::gc::AllocSite::incTenuredCount", and I have no idea what does it mean. For my Mac the reason for the crash is "EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE", while for Windows, reason is "EXCEPTION_ACCESS_VIOLATION_READ".

Heres from my Mac: bp-b882a473-a8a5-496f-8a14-d9d190240403

I will add additional crash IDs from my Windows. Idk what is the problem currently, is it with the add-ons installed, Facebook, or Firefox itself? The RAM is fine.

Asked by Matt Reinhart 2 months ago

Not all animations appearing on Instagram via Firefox on older hardware.

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacB… (read more)

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacBook Pro with dual core Intel i5 and HD Graphics 4000.

I am aware this Macbook is over a decade old now, and I plan on getting a much newer model within the next couple months. For now, I'll have to make do with this when my iMac is busy with other tasks (mostly rendering video). I have installed all the latest Mac OS updates the Macbook can support, which is Catalina, and Firefox is also the most current version 124.0.1 64-bit.

I tend to use Instagram via Firefox for the most part, and on the iMac, there are these little animations when doing things like double-clicking posts to like them, which causes a small flying heart to appear on the post for about a second. Flipping through multi-image posts is also animated when clicking the left and right buttons, resulting in a slide animation between photos. Small text pop ups also have animation as well.

However, using Firefox on my Macbook, those animations don't appear. I've enabled hardware acceleration, and the animations still don't appear. I've also whitelisted Instagram in uBlock Origin, and the result is the same.

I tested other websites that I can compare with the iMac, like Google Maps and the official Nintendo Animal Crossing website. Both sites run smoothly on my Macbook, with all animations functioning like they should, and Google Street view also being smooth with no visual glitches or other reduced functionality.

I will note the screen resolution on the Macbook is 1366 x 768 compared to the large iMac. My question is this... is Instagram disabling these UI animations on my Macbook due to it's age and/or screen size, is Firefox doing that, or is this a bug in regards to Mac OS Catalina?

These are very simple animations, so it's strange that they don't appear on my Macbook, despite it still being capable of showing web page animations with other sites. The Like animation in particular is helpful as it provides visual feedback to my preferred way of liking posts there.

Asked by wb8979 2 months ago

Last reply by wb8979 2 months ago

Custom userChrome.css not working on firefox macOS

I'm trying to remove FireFox native horizontal tab following this link: https://superuser.com/questions/1424478/can-i-hide-native-tabs-at-the-top-of-firefox However, I c… (read more)

I'm trying to remove FireFox native horizontal tab following this link: https://superuser.com/questions/1424478/can-i-hide-native-tabs-at-the-top-of-firefox

However, I couldn't get it to work even thought I use correct path, change config to true for using style sheet, and clear cache

context: path: /Users/PC/Library/Application Support/Firefox/Profiles/xxxxxxxx.default-release/chrome/userChrome.css FireFox version 123.0

Asked by garnet.arm 3 months ago

Last reply by garnet.arm 3 months ago

How Hide tool bar & bookmarks bar in pop-up windows, Firefox 124 mac OS

I Use Mac OS Firefox as my primary client for Gmail, and I always compose emails in a pop-out window. Ever since Firefox 124, these pop-out windows include the tool bar a… (read more)

I Use Mac OS Firefox as my primary client for Gmail, and I always compose emails in a pop-out window. Ever since Firefox 124, these pop-out windows include the tool bar and bookmarks bar, eating up a bunch of space. I do want those bars displayed on my main firefox window, I don't want them displayed on the pop-up Gmail compose windows. Is there anyway to get Firefox revert back to this old behavior?

Asked by rhinoscope 2 months ago

What is this purple icon that suddenly appeared in and behind my browser windows?

Macbook Air, Sonoma 14.1.2, second monitor connected via hdmi. This oval purple icon showing a person in front of a screen suddenly appeared in and behind upper left ha… (read more)

Macbook Air, Sonoma 14.1.2, second monitor connected via hdmi. This oval purple icon showing a person in front of a screen suddenly appeared in and behind upper left hand corner of window, and is now in all my windows. (see attached image)

What is it? What does it signify? Thanks for your help! Kathleen

Asked by thestrangerkmc 2 months ago

  • Archived

Google Chrome

I have a tracking app on macOS Monterey that is following me around On Firefox settings I came cross some locations where I see Google Chrome like on page info about:hom… (read more)

I have a tracking app on macOS Monterey that is following me around

On Firefox settings I came cross some locations where I see Google Chrome like on page info about:home or Application Basics: Google Location Service Key and Google Safe browning Key. Also, on a link called Survey where there is Google forms to fill out. I don't use Google Chrome because of the issues Google Chrome creates when I go on my the websites. Why are these Google things in Firefox and is there a way to remove them?

Mahubti

Asked by Yolanda 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Strange Blue Thing On New Tab When Opening NewTab

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger.… (read more)

only sometimes, when i get a new tab, from double click or anywhere else, appears a blue circle on the left side of the tab bar, it comes from the browser it gets bigger. ive just seen it from the corner of my eye. it just happens real quick

can someone help

Asked by tunescool 5 months ago

Last reply by cor-el 5 months ago

  • Archived

signing into starbucks

You keep saying you fixed this problem and obviously you didn't. Firefox will not let me sign into starbucks.com. Keeps saying sign-in unsuccessful. Site works perfectly… (read more)

You keep saying you fixed this problem and obviously you didn't. Firefox will not let me sign into starbucks.com. Keeps saying sign-in unsuccessful. Site works perfectly with safari.

Asked by lalbrecht51 1 year ago

Last reply by lalbrecht51 1 year ago

Mouse clicks become unresponsive on Mac 14.4.1 (23E224)

I have noticed that my mouse becomes unresponsive exclusively when clicking Browser items in Firefox 124.0.2 (64-bit) on Mac OS Sonoma 14.4.1 usually everything is fine… (read more)

I have noticed that my mouse becomes unresponsive exclusively when clicking Browser items in Firefox 124.0.2 (64-bit) on Mac OS Sonoma 14.4.1

usually everything is fine for a while, then after a small working period I can still hover over items in Firefox but any click action (right or left) is ignored by Firefox or pages in Firefox.

At the same time clicking in other apps is still working fine.

When restarting firefox the functionality often re-occurs and works again for a certain time.

Asked by aborgfeld 2 months ago

  • Archived

VPN DNS Leak

I've got Mozilla VPN on my macbook, but firefox shows DNS leaks when tested using https://mullvad.net/en/check/ Fixes already attempted: - DNS over HTTPS set custom pro… (read more)

I've got Mozilla VPN on my macbook, but firefox shows DNS leaks when tested using https://mullvad.net/en/check/

Fixes already attempted: - DNS over HTTPS set custom provider to https://doh.mullvad.net/dns-query (from https://mullvad.net/en/help/dns-over-https-and-dns-over-tls/) - still leaking - using custom provider in about:config set network.trr.mode to 3 - no sites load - using custom provider set network.trr.mode back to 2 and set media.peer.connection.enabled to false - still leaking

Any suggestions?

Asked by Rebecca 1 year ago

Last reply by Rebecca 1 year ago

on most current macbook, when opening downloaded PDF, it does not open in my selected PDF preference

on most current macbook, when opening downloaded PDF, it does not open in my selected PDF preference. i have it set for my preferred PDF reader, yet it opens with a compl… (read more)

on most current macbook, when opening downloaded PDF, it does not open in my selected PDF preference. i have it set for my preferred PDF reader, yet it opens with a completely different one. i have checked all settings i can think of bot on the mac and in firefox, and am flummoxed. all i am finding are windows articles with help, and i checked those too but still nadda. anyone else have any suggestions?

Asked by ravencroftgraphics3d 2 months ago

Does having inactive tabs, such as news articles with embedded videos playing, consume data?

In my location, my only option for internet access is a mobile hotspot with limited data. Consequently, I am always mindful of my data usage when using my laptop. Despite… (read more)

In my location, my only option for internet access is a mobile hotspot with limited data. Consequently, I am always mindful of my data usage when using my laptop. Despite primarily browsing static pages, email, and other low-data activities, I often find my data usage higher than anticipated. The main culprit comes to mind to be videos embedded in news articles. Sometimes, with multiple tabs open, I switch to an inactive tab only to find a video playing. Although I've configured my Firefox preferences not to autoplay videos, it seems that YouTube videos still override these settings.

So, my question is, when a tab is inactive, does Firefox stop all data transfer for that tab in the background? And if not, what are the solutions to stop any background data other than continually closing all tabs?


Also, any suggestions on this topic are appreciated, especially from and to users who also live in remote areas without fiber, DSL, etc.

Asked by Terra Civis 4 months ago

Last reply by cor-el 3 months ago