Firefox Support Forum

I keep getting errors on pages like Secure Connection Failed

An error occurred during a connection to www.amazon.com. SSL received a malformed Alert record.

Error code: SSL_ERROR_RX_MALFORMED_ALERT

I have HTTPS only mode turned off but it keeps setting everything to https.

{

 "application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 10.0 19043",
   "version": "92.0.1",
   "buildID": "20210922161155",
   "distributionID": "",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/92.0.1/WINNT/en-US/",
   "osTheme": "",
   "numTotalWindows": 1,
   "numFissionWindows": 0,
   "numRemoteWindows": 1,
   "launcherProcessState": 0,
   "fissionAutoStart": false,
   "fissionDecisionStatus": "disabledByDefault",
   "remoteAutoStart": true,
   "policiesStatus": 1,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": true
 },
 "securitySoftware": {
   "registeredAntiVirus": "Avast Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Avast Antivirus"
 },
 "processes": {
   "remoteTypes": {
     "web": 5,
     "extension": 1,
     "privilegedabout": 1,
     "prealloc": 1,
     "gpu": 1
   },
   "maxWebContentProcesses": 8
 },
 "environmentVariables": {
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports",
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
   "MOZ_CRASHREPORTER_RESTART_ARG_0": "C:\\Program Files\\Mozilla Firefox\\firefox.exe",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini"
 },
 "lockedPreferences": {
   "fission.autostart.session": false,
   "security.enterprise_roots.enabled": true
 },
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     
 "addons": [
   {
     "name": "AdBlocker for YouTube™",
     "type": "extension",
     "version": "0.3.4",
     "isActive": true,
     "id": "jid1-q4sG8pYhq8KGHs@jetpack"
   },
   {
     "name": "AdBlocker Ultimate",
     "type": "extension",
     "version": "3.7.11",
     "isActive": true,
     "id": "adblockultimate@adblockultimate.net"
   },
   {
     "name": "Amazon.com",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "amazondotcom@search.mozilla.org"
   },
   {
     "name": "Avast AntiTrack Premium",
     "type": "extension",
     "version": "1.6",
     "isActive": true,
     "id": "antitrack@avast.com"
   },
   {
     "name": "Bing",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "bing@search.mozilla.org"
   },
   {
     "name": "DuckDuckGo",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "ddg@search.mozilla.org"
   },
   {
     "name": "eBay",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "ebay@search.mozilla.org"
   },
   {
     "name": "Google",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "google@search.mozilla.org"
   },
   {
     "name": "Hoxx VPN Proxy",
     "type": "extension",
     "version": "3.11.0",
     "isActive": true,
     "id": "@hoxx-vpn"
   },
   {
     "name": "Touch VPN - Secure and unlimited VPN proxy",
     "type": "extension",
     "version": "4.2.1",
     "isActive": true,
     "id": "touch-vpn@anchorfree.com"
   },
   {
     "name": "Video Downloader Prime",
     "type": "extension",
     "version": "0.2.5",
     "isActive": true,
     "id": "jid1-i6dUGvCrz2WZu8@jetpack"
   },
   {
     "name": "Video DownloadHelper",
     "type": "extension",
     "version": "7.6.0",
     "isActive": true,
     "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"
   },
   {
     "name": "Watch2Gether",
     "type": "extension",
     "version": "8.1",
     "isActive": true,
     "id": "{6ea0a676-b3ef-48aa-b23d-24c8876945fb}"
   },
   {
     "name": "Wikipedia (en)",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "wikipedia@search.mozilla.org"
   }
 ],
 "features": [
   {
     "name": "DoH Roll-Out",
     "version": "2.0.0",
     "id": "doh-rollout@mozilla.org"
   },
   {
     "name": "Firefox Screenshots",
     "version": "39.0.1",
     "id": "screenshots@mozilla.org"
   },
   {
     "name": "Form Autofill",
     "version": "1.0.1",
     "id": "formautofill@mozilla.org"
   },
   {
     "name": "Picture-In-Picture",
     "version": "1.0.0",
     "id": "pictureinpicture@mozilla.org"
   },
   {
     "name": "Web Compatibility Interventions",
     "version": "25.4.0",
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "WebCompat Reporter",
     "version": "1.4.2",
     "id": "webcompat-reporter@mozilla.org"
   }
 ],
 "normandy": {
   "addonStudies": [],
   "prefRollouts": [],
   "prefStudies": [],
   "nimbusExperiments": [],
   "remoteConfigs": []
 },
 "modifiedPreferences": {}

}

I am suddenly unable to sign in to websites I have visited for years. Receive the following messages over a multi-day period. USAA.COM - We are unable to complete your request. Our system is currently unavailable. Please try again later.

AA.COM - We're working on our site Please start over by returning to the Home Page. AA Home Page Thank you for your patience.

WWW.PENFED.ORG - fail Yet an immediate switch to Edge allows me to log in

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are all pages that previously worked fine

I'm seeing this issue mostly in Google News, but mostly because it uses these little symbols extensively. The little up and down carets don't display properly. They look fine in Chrome but not in Firefox. See the attached screenshot.

How can I fix this?

I didn't know which topic to select. Just started the computer and there was a TrendMicro notice to restart my browser to complete an update -- I opened Firefox and it opened in two windows with notices about updates, but had lost all my tabs. Other times the situation is different, but the result is the same -- fifty or a hundred tabs gone -- I just noticed the toolbar is missing too so I'm going to send or submit this and turn it back on and see if that stupid extension that supposedly saves my tabs has saved anything, but often, when this happens, it hasn't saved anything for weeks! I've tried getting tech support from them but however these things works something isn't triggering it. One shouldn't need a CIS degree to be able to use a laptop. Thank you, you're awesome regardless.

Hi, Using Firefox 92.0.1. On a AMD 5900x with an Nvidia 3090. Nvidia driver 471.68. Hardware decoding doesn't seem to be working correctly on any website. I noticed this as when I adjust video colours and 'edge enhancement' in the Nvidia control panel it has no effect in Firefox but it works in Chrome and Edge. Simply sliding the colour down to black and white for example doesn't work. In task manager GPU video decode is sometimes used, other times no utilisation. Even if it's showing GPU decode being used the colours or Nvidia enhancements do not apply as they do in Edge or Chrome. I tried refreshing Firefox and no change. Is this the intended behaviour or is there a long running bug as a friend also has the same outcome? Thanks

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When Box first appeared I attempted an update and lost all bookmarks etc. would like to know what I'm getting wrong before I go any further. Thanks, John.

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website instead new boxes appear even if I dismiss them. Thank you

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

Can someone tell me how to uninstall this extension? I was trying to add extensions that make PDFs of web pages. In the course of doing this I ended up getting an extension that periodically pops out a page of reviews that it's already shown each time. It brings me to a blog by a Harlan Gertz. I've turned off any extensions that didn't say who the creator was. I don't see any by this name. Still it pops up all the time. How can it be popping up this website if I don't have an extension that is made by this person? Is there another way to force pop-ups? Does anyone know the name of this extension? Thanks for any help. I really want to avoid having to re-install Firefox. This is on a Mac.

You've sent me an email recommending 'The Forget Button' but where is it? It's all very well saying how good it is. I certainly don't have one where it is in your video so how do I install it? Grrr so frustrating.

Ditto the Relay thing for burn email addresses. The little video goes on about how good it is but where on earth is the facility?

Soo madenning!

Any help gratefully recieved.

Firefox 92.0.1 in Windows 10 Pro x64 will not play any audio. I have Opera, Edge, and Chrome installed and they all play audio just fine. I have done the following:

- Disabled all extensions - right clicked the volume icon to open the volume mixer and made sure Firefox volume was set correctly

       (at same level as everything else) (see attached picture)

- went into settings -> sound -> advanced sound options -> App volume and device preferences and

       made sure Firefox was set to Default (just like all the other browsers) (see attached picture)

- Uninstalled / reinstalled firefox - Created a brand new profile, from scratch - Reinstalled my sound drivers and NVIDIA video driver - restarted windows

How do I fix this problem?

I am not a geek, and the documentation about this problem elsewhere in Mozilla support is way over my head. I just need plain language - and maybe visual - instructions on how to stop getting this error message. It never happened until a Firefox browser update a few weeks ago (September 2021). Often if I click the 'try again' button a couple of times, I can finally get through to the website I am trying to connect to, but this shouldn't be happening. It's annoying. I use Avast antivirus software if that's useful info. thanks.

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to my PC recently.

I have added a extension in my firefox but its not showing in top-right corner where the extensions should be shown. I have tried disabling and re-enabling but its still not accessible(not showing).

Hello Can you check why Firefox 92.01 (64bit) running under macOS Big Sur 11.6 is unable to make me watch online movies/series on

https://www.tv5mondeplus.com/

Olders versions was not able to work properly either on this website. Firefox open it and let me visit the site normally but as soon as I click on a program to look at, looks like the screen and connection freeze... Little Snitch Traffic monitor indicates that there is no more data exchange but connection still active.