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  • Archived

Please add a Chinese translation package!

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank … (read more)

As a Chinese user, I am very dissatisfied with the inability to use the translation function. I request to add a Chinese option to the Firefox translation package. Thank you!

Asked by 陶陶 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

My tabs are lost and restoring has no effect

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and… (read more)

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

Asked by Denys 1 year ago

Answered by cor-el 1 year ago

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Sponsored shortcut for @Google despite sponsored shortcuts being disabled

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser. Today when launching my browser the first link in my shortcuts was t… (read more)

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser.

Today when launching my browser the first link in my shortcuts was to @Google which I specifically do not use. I do not use google search. I do not want google search. I do not want cookies or content from google.

Why was this sponsored shortcut pushed to my browser after I disabled sponsored shortcuts?

Asked by 109238763191 1 year ago

Last reply by cor-el 1 year ago

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Error

Dear Help Team https://npo.nl/start I get this response 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or webs… (read more)

Dear Help Team

https://npo.nl/start

I get this response

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: H30s5iag963eegT-CksQnhhYw0qNSDlM6eJM3eK96WQrmjTbD195Gw==

I use also Mozilla VPN connection Amsterdam

Awaiting your message

Kind regards

Maarten Kop

Asked by Maarten Kop 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

History not clearing

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens. I found that I can delete the histories one … (read more)

When I go to History and then Clear Recent History with History and Temporary File checked and the hit Clear nothing happens.

I found that I can delete the histories one by one with the Delete key.

Asked by hstick 1 year ago

Last reply by hstick 1 year ago

  • Archived

While using firefox as browser and roboform to make passwords upgrades, I had my usbank signed in. did not change any password/user id on this. Now I can't sign in to it.

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or passwor… (read more)

I was working on strengthening my passwords using firefox as my browser and roboform. I had a us bank site open also at the time. I did not change that user id or password. However, ever since then I am unable to sign in to my us bank site. It brings up the site but as soon as I click to sign in, it greys the screen. I am able to sign in to every other site I have tried on the firefox browser. I am also able to sign in to my us bank site on at least two other browsers without issue. What has happened and how can I fix firefox to allow me to use it? The us bank site is not an app. Thank you.

Asked by PLAYTIME306 1 year ago

Last reply by NoahSUMO 1 year ago

  • Archived

Firefox still uses too much RAM, memory leak issue has not been fixed

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptab… (read more)

I'm really shocked that the developers at Firefox has not at all fixed the memory leak issue, which caused my PC to crash three times in a row. This is clearly unacceptable; even other browsers I use don't eat up a lot of RAM in a matter of seconds that ends up my PC lagging, or worse, crashing as a result. To the Firefox devs; why are you overlooking an ongoing issue that should've been easily fixed from the get-go, especially with updates that obviously have nothing to do with the memory leak issue? It's really easy to make such a popular browser not hog up memory so easily without causing so much lag, even on higher end PCs.

If the memory leak issue isn't fully resolved by greatly reducing memory usage, especially if I'm only using one or two tabs with me, I will have to consider seeking for another working browser that does not have a memory leak issue, and remove Firefox and never reinstall it altogether.

Asked by VGNerd 1 year ago

Last reply by ThePillenwerfer 1 year ago

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Firefox doesn't connect to custom DNS provider when DNS-over-HTTPS is set to "Max Protection"

Hello guys, as in title - I use custom NextDNS set of rules on DNS-over-HTTPS. As of today, Firefox can't connect to the provider. AFAIK Troubleshoot Mode is also affecte… (read more)

Hello guys, as in title - I use custom NextDNS set of rules on DNS-over-HTTPS. As of today, Firefox can't connect to the provider. AFAIK Troubleshoot Mode is also affected. The other devices using NextDNS on my network work just fine and when I set the DNS to work system-wide as a kind of workaround, I don't get an issue. Same when I use other DNS-over-HTTPS options in the Firefox Preferences. Yesterday the problem didn't occur and I haven't performed any updates since yesterday - both Firefox and NetworkManager seem to be up to date.

Additional info: OS: EndeavourOS (Arch Linux) Firefox version: 129.0.2

If any other info is needed, I'll be happy to provide it to you.

Asked by erne.d 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

My Roboform add-on is not working

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm S… (read more)

My RoboForm Mozilla add-on stopped working and I tried to uninstall then reinstall the app. When I try to reinstall the extension, the following pop-up occurs: RoboForm Start Page has detected RoboForm browser extension but cannot connect with it. Please update RoboForm browser extension. How do I update the RoboForm browser extension? Thanks for any help you can provide to resolve this issue.

Asked by lawgersh 1 year ago

Last reply by MarkRH 1 year ago

  • Archived

How can I replace the Home and New Tab with my extension's tabs?

I don't like the default homepage provided by Firefox, so I found an extension that can offer better tabs. But when I open Firefox, my homepage doesn't show the page prov… (read more)

I don't like the default homepage provided by Firefox, so I found an extension that can offer better tabs. But when I open Firefox, my homepage doesn't show the page provided by the extension. It's still Firefox's default homepage. Only when I open a new tab will the page provided by the extension appear. Also, the settings don't offer the option to replace Firefox's default homepage with the page provided by the extension. I need to replace the homepage from Firefox's default homepage to the tab provided by the extension.

Asked by qm65285 1 year ago

Last reply by qm65285 1 year ago

  • Solved
  • Archived

Correlation between Background and Firefox Data Collection and Use

I recently explored the backgrounds on Firefox. I choose one of the, because they look really nice. But after I changed my Firefox Data Collection and Use settings the ba… (read more)

I recently explored the backgrounds on Firefox. I choose one of the, because they look really nice. But after I changed my Firefox Data Collection and Use settings the background disappeared.

Why do you have to keep "Allow Firefox to send technical and interaction data to Mozilla" and "Allow Firefox to install and run studies" enabled?

Asked by lama.customs 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

restore

I accidentally closed Firefox with about 100 tabs open (doing research). I still had one ff window open with only one tab and I went to History (there is no session rest… (read more)

I accidentally closed Firefox with about 100 tabs open (doing research). I still had one ff window open with only one tab and I went to History (there is no session restore on my firefox-been thru that before) and selected restore recent tabs. That only opened about 10 tabs . BUT, now that becomes my " previous session" so how do I get my earlier session back. If I close FF and then open, all I get is that window with 10 useless tabs. This has happened before so I have FF set as default, and "open to previous window/tabs is selected". So how do I get my previous session open?

Asked by Fergus Thornton 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lastpass Extension not active on browser window.

Got a bit of an issue. There seems to be a change to functionality of Mozilla's Firefox browser and its affected one of my extensions; Lastpass. Previously, clicking the… (read more)

Got a bit of an issue. There seems to be a change to functionality of Mozilla's Firefox browser and its affected one of my extensions; Lastpass.

Previously, clicking the jigsaw icon for extensions would show extensions such as Lastpass. If I click this now, it takes me to the extensions page for managing extensions.

I had previously had lastpass installed. But it seemed to disappear without me uninstalling it. This isn't the first time where there has been an update to Firefox and the plugin extensions has been broken so I downloaded the Lastpass extension and installed it again. It now appears in my extensions page. However, there doesnt appear to be any way for me to access it. Log into to it. Nor do websites get the autofill I would expect from Lastpass. So I have no access to its functionality.

I cant seem to find a way to get around this.

I feel that the extension icon (jigsaw icon) has now had its navigation changed during an update where it no longer points to where it should when you click it.

To access Lastpass, I can log in through the Lastpass website but this fiddly and time consuming. Can anyone suggest how I can get The Lastpass icon to appear in the top right of the window or to get it as an option that would drop down where I would normally expect it; by clicking the extension icon in the top right?

Clicking it is currently taking me to the "Personalise Your Firefox" page in the main browser window.

Thanks

Asked by Detritus 1 year ago

Last reply by Detritus 1 year ago

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  • Archived

Push Notification does not close after 5 second viewing

Push notification banner from YouTube stays on desktop without closing after 5 seconds. Why? Windows 10 never had this issue. With Windows 11, it worked after a clean ins… (read more)

Push notification banner from YouTube stays on desktop without closing after 5 seconds. Why? Windows 10 never had this issue. With Windows 11, it worked after a clean install and then it stopped. Why? I checked all settings within Windows.

Settings / Accessibility / Visual effects (ON) / Dismiss Notification after this time amount (5 Seconds) / Notifications checked (ON).

The notification banner hangs and never closes. Google search tells us how to enable and disable. IT HAS NOTHING FOR CLOSING BANNER AFTER 5 SECONDS.

Asked by SuMo Bot 1 year ago

Last reply by TechHorse 1 year ago

  • Archived

Posting comments on New York Post

Firefox does not allow me to post comments on New York Post. The comment section says I must log in to post, but I am already logged in. I can log out and log back in… (read more)

Firefox does not allow me to post comments on New York Post. The comment section says I must log in to post, but I am already logged in. I can log out and log back in again, but still not allowed to post as it says I need to log in. When I change browsers there is no difficulty posting after logging in. What setting on Firefox is preventing me from posting on NY Post?

Asked by pkronfield 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Hover preview in about:config keeps resetting to true after restarting

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is … (read more)

I want to turn off the hover preview feature. First I went in settings, but that disabled only the thumbnail (browser.tabs.hoverPreview.showThumbnails in about:config is set to false and saved). Then I went in about:config and manually set browser.tabs.hoverPreview.enabled to false as well, that disables the unwanted feature completely.

But every time I restart the browser it's turned back to true (just hover.Preview.enabled, not hover.Preview.showThumbnails). Can I save my settings? It's annoying that I can't opt out.

Asked by jazz912x 1 year ago

Answered by jazz912x 1 year ago

  • Archived

previous tabs not opening on initial boot up

previous tabs not opening on initial boot up - I have it check for that to happen, but only a single tab opens when I boot up computer. I can find the last session in "R… (read more)

previous tabs not opening on initial boot up - I have it check for that to happen, but only a single tab opens when I boot up computer. I can find the last session in "Recently Closed Windows"

Asked by rgb48 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago