Firefox Support Forum

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting computer down and restarting. It happened very suddenly yesterday.

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Twice in the past 2-3 weeks I have had to restart the computer, Linux Mint 21.2 Firefox 124(when updated in the past couple of days), due to the mouse freezing up and not being able to move the mouse on the screen. That's not the current problem, but it might help direct things to the final solution.

After the most recent reboot last night now I'm having a rather problem. The up/down arrow keys are no longer scroll me up and down a webpage like they always have in the past. Instead of doing smooth scrolling like they always use to, now they are scrolling me up and down the links on a web page. For example, if I were to be on youtube it would first want to scroll me down the left side links before taking me through each and every video link, when the page goes to load in more videos than it wants to go back and scroll me down the left side links again. It acts like it is taking me through the html code, line by line, instead of scrolling me smoothly down the webpage. The only way I can scroll smoothly down the webpage is to use the mouse on the scrollbar on the right side. It does this both in normal mode and in Troubleshooting Mode.

I have checked and beret scrolling is false as well as beret_shortcut. Use autoscrolling, use smooth scrolling, show scrollbars and always underline links are all clicked on. Always use the cursor keys to navigate within pages is unclicked. I have tried different changes between clicking on and unclicking those options with no change being noticed.

How can I get this back to the way it used to run?

I've been using Firefox home content shortcuts usefully on my Windows system. I installed Ubuntu on Vmware last night and synced Firefox account in it. After that, the home content shortcuts are all changed to the default status. I think it's because that I clicked the sync now button on Ubuntu. Is there a way to roll it back? Thanks.

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

I frequently attempt to open news articles or other pages requiring form fill-in but instead get a page that advises me to disable an adblocker. I have no idea what Firefox (yes, up-to-date) uses or how I could set it to allow pop-ups for a particular site. Help!

For one site I go to there is an internal menu where I should be able to scroll down. In Firefox, there is no option on the right side for me to scroll down...but in Chrome I have no problem. The owner of the website said it should work in Firefox but it's not. I have attached images from the 2 browsers. I have attached 2 screenshots. For Chrome you can see to the right of the numbers under the Acct # column that I can scroll down. But in Firefox I don't have that option to scroll down to see entries at the bottom of the list.

Help! How can I fix this so I can scroll down in Firefox for this sub-menu item?

Thanks, Steve

Hello,

First time posting here, so I'm hoping that someone can help me out.

I'm encountering a very odd issue on my Macbook Pro running MacOS Sonoma 14.4. I am unable to access two sites – allrecipes.com, and seriouseats.com on my home WiFi network on the Macbook.

These sites work on other browsers (tested on Safari and Chrome), and they also work on my iPhone.

Oddly, when I went to work and tried to access these sites via WiFi using Firefox, I was able to.

I am unsure what the problem is – the ability to access these sites on Safari, Chrome, and my iPhone at home suggests that it's not a network issue. I haven't encountered this issue with any other sites.

I am attaching three screenshots 1) The error message that I'm seeing for allrecipes when I attempt to access the site 2) The security tab which shows that the connection is unencrypted for allrecipes (home network) 3) The security tab showing that the connection is encrypted for alrecipes (work network)

Thanks

Accidentally closed browser with many multiple tabs open. Tried to restore history but option was grayed out. Tried several times but was not able to get back to the original browsing window with the multiple open tabs.

Would really appreciate help on this, if possible, as the many multiple tabs contained family history research that will be difficult to impossible to duplicate.

Thank you.

Hi there, my name is Alvimutmex. Every time a webpage loads with the Mozilla browser, a "not supported" message appears. Upon examining the settings, I found that Mozilla has to be updated. Would you kindly assist me with updating Mozilla? For example, I receive an error notification when I try to open (https://pdfmedicalbooks.com/).

Lest update to 15.9 all my extensions are now disabled. Missing Lastpass and Surfshark from my menu bar. Doesn't seem to be any way to Enable them from Extensions screen.

I reloaded Lastpass from their site and this is now working on my Menu bar.

But what happened to cause this

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

Windows 11 Firefox browser 125.0.1

In Proton Mail, when I receive an email with an picture attached inline, I get the following error message: "Your browser could not verify the remote server's identity. The image might be hosted using the http protocol." Is this issue with settings in Proton or Firefox? How do I fix this? See image below. Thank you.

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?