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Replacing old email address

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcgloba… (read more)

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcglobal and replace it with a new email address but to do so I need a code, but Mozilla will only send it to the sbcglobal site. How can I change? Thanks in advance

Archived 4 110

Google Sign-In redirects to support page

When attempting to sign in using google on firefox, the page I've included as an image below pops up. In order to solve the issue, I've tried clearing cookies and browsin… (read more)

When attempting to sign in using google on firefox, the page I've included as an image below pops up. In order to solve the issue, I've tried clearing cookies and browsing data, refreshed firefox, and uninstalled and then reinstalled firefox. This happens on all websites, and only when using firefox.

Archived 3 160

Problem Syncing my account because of my email problems

I have a problem with my primary email. I cannot send out or receive. I'm working with my provider but no resolution as of yet. They did check my settings at the provider… (read more)

I have a problem with my primary email. I cannot send out or receive. I'm working with my provider but no resolution as of yet. They did check my settings at the provider level but said everything looks good. I've thoroughly checked and rechecked all my email settings and am unable to see a problem. I'm thinking that since I am not signed into my browser (Mozilla Firefox) with it telling me my account is disconnected that I need to Sync my account, but I cannot do that.

So, I have been trying to Sync my Mozilla account but being I have a problem with email I am unable to receive your email code to completely sign into my Mozilla account. What I am wanting to do is to sign into my account and add a secondary email address so to receive your sign in code so that I am able to finish syncing my account.

I am lost to know what to do from here! You will be unable to reply to me using my regular primary email address because as I say, I cannot send or receive, so how can you even help me? Please help me somehow! I'm sure you have my phone number being I would think it's on my account. Can you phone me? Hopefully! Not sure whether I should put a phone number or the added secondary email address in here so you can add it for me. I can't sign into Mozilla to do anything. I went through my Google account to get this far so to hopefully send this to you. Your help would surely be appreciated! I'm desperate- here it is - Email hidden for privacy - you can contact me through that. Please help!!! Thank you!

Solved Archived 3 191

I upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have windows 10! How do I resolved this conflict?

bold textI upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have wind… (read more)

bold textI upgraded to Windows 11 months ago. Last night I tried to get on a website, but was refused access because it didn't support Windows 10. I no longer have windows 10! How do I resolved this conflict?

Archived 3 90

Signing in with a school account

I am trying to convert from Chrome to Firefox. Everything is going well with my main account, but on my school account, I can't receive emails from out of my school distr… (read more)

I am trying to convert from Chrome to Firefox. Everything is going well with my main account, but on my school account, I can't receive emails from out of my school district. Is there any way that I can make an account without email verification?

Solved Archived 3 242

I can login to my account, but I still LOST it!

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmati… (read more)

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmation email last year and trace my account. I can clearly see that the email address is the one I try to login with. how is that happen? can i get my data back?

BTW, I create the recovery key through the website. The problem is how I login my account in the APP.

Archived 3 110

who signed on to my account

I had an account sign in at 4:30 today. from a windows user. That was not me... can you tell me where it came from? Your Mozilla account was used to sign in Firefox on … (read more)

I had an account sign in at 4:30 today. from a windows user. That was not me... can you tell me where it came from?


Your Mozilla account was used to sign in Firefox on Windows 10 Thursday, Dec 12, 2024 9:33:37 PM (GMT)

Archived 3 221

Unable to change payment method (VPN)

Hi, last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla t… (read more)

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Solved 3 60

Unable to donate

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this … (read more)

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this email address is able to receive mail."

It is the same email address used on the Firefox Browser and accessable with a password, so I'm puzzled as to why it is questioning the ability to validate the email address.

Please help. I would very much like to donate.

Kind regards. Joe

Archived 3 120

My account is blocked

Ok, so my account is blocked and I do not know why, I want it unblocked please, send me link verification or anything to get it unlocked. Thank you!

Archived 3 241