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  • Archived

GAH! all tabs crashed.

Got up this morning and FF said all my tabs were crashed - GAH! Could not open ANY new tabs, not even a blank tab, without getting this message. Clicking on restore tabs … (read more)

Got up this morning and FF said all my tabs were crashed - GAH! Could not open ANY new tabs, not even a blank tab, without getting this message. Clicking on restore tabs did nothing. Closing & opening FF did nothing. Cleared startup cache & uninstalled ublock origin (the only extension I had) but that did nothing. Refresh firefox did nothing (except lose some of my preferences). Went to about:crashes and all it says is "No crash reports have been submitted." Every other suggestion I found online was beyond my comprehension. FF DOES work in troubleshooting mode only, but I lose some important functions in that mode. I've been using FF almost since it was born and have NEVER encountered a problem like this before. I hope someone can help!

Asked by cfcentaurea 1 year ago

Last reply by cfcentaurea 1 year ago

  • Solved
  • Archived

Suddenly cant delete emails in outlook.live.com

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave… (read more)

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave the page and come back, its marked as read again.

I tried dropping all add-ons (a kill switch to drop all add-ons and re-activate them is still a feature I feel Firefox needs, I have to click every single one of them every time) to no avail.

I was in the process of writing this question on the Microsoft forums (which is usually like whizzing in the wind) when I thought to try a different browser. I had zero issues and Outlook.live.com worked perfectly normal on Microsoft Edge.

This HAS to be a bug in a recent update in Firefox

Asked by Adrenoreceptor 1 year ago

Answered by Adrenoreceptor 1 year ago

  • Archived

ERROR PR_CONNECT_RESET_ERROR

When using Firefox I am getting PR_CONNECT_RESET_ERROR in any tab I open or refresh. Error does not happen in Chrome or Edge. Running Windows 10, Firefox 121, Kaspersky… (read more)

When using Firefox I am getting PR_CONNECT_RESET_ERROR in any tab I open or refresh. Error does not happen in Chrome or Edge. Running Windows 10, Firefox 121, Kaspersky This started happening today.

I fully uninstalled Firefox and then reinstalled again, but issue hasn't been resolved. Also, I disabled Kaspersky, but issue hasn't been resolved.

Pls advice what to do, as I can not use Firefox any more.

Asked by eladopoulos 1 year ago

Last reply by eladopoulos 1 year ago

  • Archived

MOZILLA NOT WORKING AT ALL

DEAR SIR MAM PLZZ HAVE A LOOK https://drive.google.com/file/d/1iJqUWyr_BYMcOoQj6QvFSaiSEf4NuJR2/view?usp=drive_link GOOGLE CHROME WORKING FINE BUT FIREFOX AINT WORKING… (read more)

DEAR SIR MAM PLZZ HAVE A LOOK

https://drive.google.com/file/d/1iJqUWyr_BYMcOoQj6QvFSaiSEf4NuJR2/view?usp=drive_link

GOOGLE CHROME WORKING FINE BUT FIREFOX AINT WORKING

THANK YOU

mail me at [Email address]

Asked by Mahien Fofo 1 year ago

Last reply by Mahien Fofo 1 year ago

  • Archived

I just downloaded the lasted "update" and suddenly EVERY SINGLE WEBSITE I visit, INCLUDING FIREFOX, is giving me a security error. Please fix it ASAP.

I just downloaded the lasted "update" and suddenly EVERY SINGLE WEBSITE I visit, INCLUDING FIREFOX, is giving me a security error:, Secure connection failed, Firefox did … (read more)

I just downloaded the lasted "update" and suddenly EVERY SINGLE WEBSITE I visit, INCLUDING FIREFOX, is giving me a security error:, Secure connection failed, Firefox did not connect.

This is obviously something in the latest download, because the exact same sites have no problem when i open them in Chrome. In fact, it's the ONLY way I can post this problem, because Firefox is preventing me from accessing the Internet entirely.

Please fix this ASAP, or I will have to move permanently to a new browser. I can't afford this kind of disruption to my work.

Asked by BHealthy 2 years ago

Last reply by BHealthy 1 year ago

  • Archived

Ancestry missing DNA matches

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? He… (read more)

Ever since last Firefox update have been unable to access my DNA matches in my Ancestry program. Are you working on fixing whatever it is that you did to cause this? Heather

Asked by sparrowpilot 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Downloads

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and… (read more)

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and this a bit annoying as I have to keep deleting all the files I dont want. The dialog box opens and I always choose open rather than save but Firefox has already saved a copy to my desktop. How can I stop this autosave please ? Cheers.

Asked by Muttley Dawg 3 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (read more)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Asked by dg.coombes 1 year ago

Last reply by jonzn4SUSE 1 year ago

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  • Archived

I am absolutely FURIOUS extension no longer work or icons appear (ublock, avast, etc)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying … (read more)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying myself to fix this i dont know what do anymore i am so very very angry, i am beyond fury with this i cant get any help i just cant believe this is happening

Asked by SuMo Bot 3 years ago

Last reply by SuMo Bot 3 years ago

  • Solved
  • Archived

Links in PDF converted to Undefined in url

When trying to click on links inside PDFs, the url is changed to undefined, producing an error message. For example, a Hostgator article is converted from https://hostgat… (read more)

When trying to click on links inside PDFs, the url is changed to undefined, producing an error message. For example, a Hostgator article is converted from https://hostgator.com/help/article/how-do-i-change-my-dns-or-name-servers to https://undefined/help/article/how-do-i-change-my-dns-or-name-servers

I have tried clearing the cache, troubleshooting, and get the same result in safe mode, and reverting back to Firefox default settings. And I still get the same result. I've attached an image of the error message.

Asked by cathy38 1 year ago

Answered by cathy38 1 year ago

  • Archived

after update to version 117.0.1 my mouse wheel will not scroll in the bookmarks drop down menu

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the… (read more)

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

Asked by Autotech1 1 year ago

Last reply by Autotech1 1 year ago

  • Solved
  • Archived

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 years ago

Answered by cor-el 2 years ago

  • Archived

Cut / copy and paste, nightmare!!!

Cut /copy and paste, nightmare!!! what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had jus… (read more)

Cut /copy and paste, nightmare!!!

what is going on? Cut / copy and paste should be easy, its not. Open a new tab, google homepage, and unable to paste the item I had just copied from another tab, it will only work when I go back to original and recopy? Too time consuming this issue.

Asked by changeittillitbreaks 1 year ago

Last reply by changeittillitbreaks 1 year ago

  • Archived

Firefox seems to be broken!

Hi there, I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious. I running Windows 10, fully updated, on a laptop. I h… (read more)

Hi there,

I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious.

I running Windows 10, fully updated, on a laptop. I have been using Firefox browser now for many years, suits my needs and avoid's using Goolges Chrome. My Firefox was updated a in the last few days and it shows as up to date on Version 129.0.1 64bit.

I noticed late last night that when opening a fresh window and enter a search term in either the address bar or the Google search bar, my usual choice of search engine, I hit return and nothing happens. Any text I've input disappears totally. Not at all sure what's going on but have found that if I open a new private window Firefow will act as I'd expect without any issues.

I have two other browsers on my laptop, Edge and also Avast's own offering which both work as expected when I enter a search term. Have never experienced this before with the exception of years ago when malware protection wasn't great. It almost seems as though something is just stopping Firefox from searching anything I enter. I can use the bookmarks just fine and then everything works as usual.

Yesterday I thought that maybe following the new windows culmulative updates I was offered and apparently installed just fine, that I needed to restart which a tried and I thought it had cured the issue. Seems that it hasn't and still having the same issue.

Any idea's or thought's on what the cause of this is?

Asked by derekalan999 11 months ago

Last reply by derekalan999 10 months ago

  • Archived

tab deliminators

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to… (read more)

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to add the "|" (pipe command) between the tabs so they have some sort of separation?

thanks

Asked by LT72884 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Locked
  • Archived

firefox version 128.0.3 can't play HD amazon prime videos

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements. I've already tried … (read more)

Hello. Recently I've noticed video quality has been reduced on amazon prime video. I get a message saying my hardware doesn't meet HDCP requirements.

I've already tried playing the same video on edge, and the quality selector was fine there, full HD video.

Thank you in advance

Asked by Juan Cuello Espinosa 11 months ago

Answered by Juan Cuello Espinosa 10 months ago

  • Archived

Firefox backspace doesn't work in new iCloud Calendar on the web...

Hi all, Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on … (read more)

Hi all,

Apple has revised/updated their iCloud web portal. The backspace key no longer registers in the iCloud Calendar app on the web. This is specific to Firefox on Windows - I've tried other web browsers to access iCloud web portal and Chrome's backspace key registers so its not an Apple iCloud problem, just Firefox. Is there a setting or do I have to wait for an update?

Thanks in advance.

Asked by wm_cheng 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Certain videos on certain web pages won't play.

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play vi… (read more)

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play videos because the link (video screen) would not appear. The text below where the screen should have been appears. I worked with Townhall on this and we could not solve it. Interesting was that periodically the link would appear but now doesn't appear at all. So I am forced to use MS Edge for Townhall videos.

Then it happened on another site I frequent - RacerX.com. When I try to play a video I get a blank screen with the message: "Unfortunately your Targeted Advertising privacy settings prevent us from showing you this YouTube Video. Please update your consent to see this content." I cannot find anything in settings which should cause this. I changed nothing. Settings are the same as they've been for years. So now for RacerX videos I have to use MS Edge.

I would prefer to continue to use Firefox as my browser but switching back and forth is not productive. As much as I do not want to make MS Edge my default browser it looks like I will have no choice unless you can help me solve this issue.

Asked by miscthings4 1 year ago

Last reply by cor-el 1 year ago