Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

I am disgusted. I have been trying to sign in and first changed my password, but it still wont let me sign in and says my new password is incorrect. I've wasted almost an hour doing what should be fairly straightforward.

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

I have a Mozilla account but rarely, if ever use it, so I never sign into the account. Yesterday I received an email stating I had a new sign on from the previous evening. I didn't sign into my account. I then went into my account and changed my password. This morning I had another new sign on email from last night. What is going on with this? Has my account been hacked?

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

I moved to Germany and my phones and mailing address are now only in

Germany. My address is Helge Fuchs, Marliring 94 , 23566 Luebeck, Germany

My cell phone number is 49 157 3908 9812. Because of the length of the number it does not fit your format and I cannot log onto my accounts.

You can call me for additional information.

Please grant me access to my accounts.

Gratefully

Helge Fuchs

I received an email stating there was activity on my account, but it showed it from an unknown location. I've since reset my password and enabled MFA. I need to know if someone actually got into my account and accessed my data. I tried to log out of the session from the Unknown location, but it wouldn't respond to the command.

ich habe vergessen, meinen Mozilla account zu bestätigen. Auf meinem iPhone funktioniert der VPN Tunnel, auf weitere Geräte kann ich ihn nicht übertragen. Ich habe vor einer Woche mein Abo über den Apple Store verlängert. Kann ich die Bestätigungsmail erneut erhalten