Showing questions tagged: Show all questions
  • Solved

When downloading from Outlook on the web using Firefox ESR, an unnecessary string is added to the file name.

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automa… (read more)

When accessing Outlook (https://outlook.office.com) using Firefox ESR version 128.9.0 and attempting to download a file attached to an email, the string 'UTF-8' is automatically inserted at the beginning of the file name, which is causing issues. This phenomenon does not occur with other browsers such as Edge or Chrome.

Is there a way to solve this problem?

Asked by fujioka25a 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

files downloaded from outlook start with UTF-8 in the name

Hello! Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. go… (read more)

Hello!

 Since some days I have the problem that all files I download from outlook are accompanied by a preceding UTF-8 in the file name. This is not the case for e.g. google chrome. Can I fix this problem by myself, or is it a general problem of firefox 128.9esr (64-bit)?

Asked by Stefan Groote 6 days ago

Last reply by Stefan Groote 2 days ago

  • Solved

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (read more)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 2 months ago

Answered by STARKNIGHT 2 months ago

  • Solved

PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (read more)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

Asked by coolbeast786 2 months ago

Answered by jonzn4SUSE 2 months ago

Black thumbtacks suddenly appear on all shortcuts

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I t… (read more)

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I tried one about:config solution, but it did not work. Please fix this. See screenshot. The black tacks should not be visible, but now they are.

Asked by Lyghtkeepr 3 days ago

Last reply by Agent virtuel 3 days ago

Missing tabs, history and bookmarks after update

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please he… (read more)

Is it possible to restore firefox to a previous version to recover all my data? After update, all my firefox pages, tabs, bookmarks and history have vanished. Please help me recover or restore. Thank you!

Asked by Christine 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

Error code when trying to log in to Yahoo email accts

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and … (read more)

Up until 2 days ago, I had no issues accessing my yahoo email accounts (sbcglobal.net through At&T) I had done nothing different re settings. I rebooted my modem and my computer several times. I deleted old history which I do several times a week anyway. I called AT&T support team but they just suggested logging on to another browser. So I tried Edge and was able to access the emails successfully. I even "refreshed" Firefox and nothing changed except I had to replace several quick links. I checked for updates and discovered my Firefox browser is up to date. My Android cell phone has no issues with the emails. I have one on Firefox browser and one with Chrome on my cell phone and no issues with either one. I have been using the same log in link for many years. I even explored the new way to log in called "Currently.com" for yahoo mail. Still won't work on Firefox. But it does work on Edge. I would prefer to continue using Firefox for browser but need to use Edge til I figure this out. Any suggestions would be greatly appreciated. (BTW wifi IS on and the connection for everything else works fine.

Here is the message I get when I try to log in: "Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over." Legal policy center Privacy policy Terms of use Accessibility Your privacy choices ©2025 AT&T Intellectual Property. All rights reserved.

Asked by k4233 2 months ago

Answered by k4233 2 months ago

Ctrl+Enter

When I paste an URL in the address bar with Ctrl+V and then press Enter before releasing Ctrl, the page is opened in a new tab. How can I disable that? I want it in the s… (read more)

When I paste an URL in the address bar with Ctrl+V and then press Enter before releasing Ctrl, the page is opened in a new tab. How can I disable that? I want it in the same tab. (If I release Ctrl and then hold it again before pressing Enter, it opens in the same tab already.)

Asked by yohoj 6 days ago

Bookmarks Toolbar will not show up.

I have recently got a new work laptop and have imported my bookmarks and passwords. However, I am unable to get the bookmarks toolbar to show up? The usual way of enablin… (read more)

I have recently got a new work laptop and have imported my bookmarks and passwords. However, I am unable to get the bookmarks toolbar to show up? The usual way of enabling it to always show or only show on new tabs doesn't work and I have a message on the toolbar that says "For quick access, place your bookmarks here on the bookmarks toolbar. Manage Bookmarks..." But nothing works. Please can you assist as it is driving me nuts.

Asked by james_klech 4 months ago

Last reply by avery1317 2 days ago

Support for Firefox 115 ESR ends in March 2025 - right?

Hello everyone! On 10/3/24 Mozilla wrote in a KB: "Mozilla will provide security updates for Firefox 115 ESR until at least March 2025, when the position will be re-eval… (read more)

Hello everyone!

On 10/3/24 Mozilla wrote in a KB: "Mozilla will provide security updates for Firefox 115 ESR until at least March 2025, when the position will be re-evaluated."

According to "https://data.firefox.com/dashboard/hardware", over 7.5% of Firefox users are currently using Windows 7. Will Mozilla extend the end of support for 115 ESR again or will it end next month?

Thanks and regards, Martin

Asked by m.fessler1 2 months ago

Last reply by Annie 6 days ago

Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 5 months ago

Last reply by markwarner22 5 months ago

PR_Connect_reset_error

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky… (read more)

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky Internet Security 21.3.10.391 (m). I have paused Kaspersky, uninstalled then reinstalled Firefox 3 times. I have cleared all Firefox cookies and caches a number of times. On my 2nd Firefox reinstallation Firefox worked ok for a couple of times then stopped again with the same error code. Please note that I am not very familiar with computer stuff so any suggestions need baby steps. Many thanks.

Asked by glb_glb 3 months ago

Last reply by jonzn4SUSE 3 months ago

Gmail not loading in mozilla firefox

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything els… (read more)

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything else is loaded except my gmail.

Asked by Lance Brown 3 months ago

Last reply by jonzn4SUSE 3 months ago