Showing questions tagged: Show all questions
  • Solved

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 months ago

Answered by raem.kauai 2 months ago

  • Solved

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 month ago

Answered by marketlink4u 1 month ago

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (read more)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Asked by dg.coombes 2 weeks ago

Last reply by jonzn4SUSE 1 day ago

Secure Connection Failed An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after mai… (read more)

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after main Website is already open ?!?!?!?!?!

"Secure Connection Failed

An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Learn more… "

Asked by TRUSTinWWJD 3 months ago

Last reply by jonzn4SUSE 3 months ago

Website certificate ask for Certificate not working

Dear I have a problem we use certificates to authenticate user login to our corporate resources websites, and Firefox remembers the user choice for a certificate which i… (read more)

Dear I have a problem we use certificates to authenticate user login to our corporate resources websites, and Firefox remembers the user choice for a certificate which is, by the way, was wrong and denied the access i tried to forget the history and cleared the cookies but still the browser seems to remember the certificate also made sure to set the choice to "Ask for certificate" but it do not show the prompt when browsing to the website.

Asked by mfpro1 4 months ago

Last reply by Andy Lau 4 days ago

  • Solved

youtube videos will not play video only get audio with green screen

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio I… (read more)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Asked by rlbird2 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain 4 months ago

Answered by m_dessain 4 months ago

  • Solved

Can no longer view YouTube videos while in Firefox browser

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea … (read more)

I can no longer view YouTube videos in Firefox browser because they think I have some kind of add blocker installed. I have never installed such a thing and have no idea how to fix what they are demanding I must fix in order to continue with YouTube in the FireFox browser. In the mean time I have to use some other unfamiliar browser just for YouTube. It appears that some kind of incompatibility has evolved in the recent two or three weeks between Firefox and YouTube.

Asked by timjurek 1 month ago

Answered by zeroknight 1 month ago

My problem is a solid green screen on video playback from You Tube. It doesn't happen on my phone. It started recently.

I can't get rid of a solid green screen when playing back internet video, on You Tube for example. The problem only started recently - it was fine before that. I have alw… (read more)

I can't get rid of a solid green screen when playing back internet video, on You Tube for example. The problem only started recently - it was fine before that. I have always used Firefox as my default browser.

Asked by Robert 1 week ago

Last reply by TyDraniu 3 days ago

Does Firefox allow/support Total Adblock ?

I used Total Adblock on Firefox for a whole year successfully then suddenly Total Adblock did not work (even after I paid the yearly fee for that service). Then Total Adb… (read more)

I used Total Adblock on Firefox for a whole year successfully then suddenly Total Adblock did not work (even after I paid the yearly fee for that service). Then Total Adblock claimed Firefox would not allow/support Total Adblock, BUT WAS WORKING WITH MOZILLA TO MAKE THIS HAPPEN. Is this true ?? When, if ever, will Firefox allow/support Total Adblock ? I HATE ADS +++ Please inform me re this issue ASAP. Many Many Thanks WIN

Asked by elwinthedoc 3 months ago

Last reply by Terry 3 months ago

  • Archived

My bottom of the screen task bar

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and oth… (read more)

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and other times, it is gone and I cannot access it. When it's there, it gives me access to the websites I'm using, all my written files and picture, video and other files, volume control and other options. I NEED TO SEE AND USE THIS TASK BAR ALL THE TIME, NOT SOME OF THE TIME WHEN FOR SOME REASON IT'S THERE. AGAIN, I WANT TO ACCESS THIS TASK BAR ALWAYS WHEN I'M ONLINE.

FIX THIS.

Thank you.

Asked by Louise 6 months ago

Last reply by bgaden3 1 week ago

  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 1 week ago

Answered by zeroknight 1 week ago

New Version of Firefox and Adblocker Utimate

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspa… (read more)

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspaper and photos on the Eddie Bauer website no longer load. If I turn adblocker off, the website loads correctly. These sites, and others, have worked fine for years. How can I fix this without turning adblocker off?

Asked by rmooreflag 4 months ago

Last reply by Paul 4 months ago