Firefox Community Forum

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and finding the tab after that for extensions but still cant find how to pin it as it does not give me that option.

Good morning,

When I attempt to download the Firefox 115.16.0esr 32 bit download from the site it will only supply me with the Firefox Setup 128.3.0esr. I have tried several times with the same result. Given my PC is far from thr newest (funding prevents large outlays) I must continue with my older 32bit system but try to keep as current as possible with updates.

Please can you advise as to what is going wrong or where I can download the update I need?

Many thanks in anticipation,

John Andrews

Today I Receive Mozilla Firefox 133(64Bit) Update. After Successful Update. My Open Tabs Are Not Loading. Also, Firefox Become Very Slow When I Surf Youtube Videos. Video Stuck But I Can Hear Audio. Taking Time To Load Videos. Its A Portable Version.

Hi. Like in topic, I have problem with installing addons. The bar keeps instaling over and over and nothing happens. I have notticed this when trying instal adblock plus. Please help.

Ever since I updated to Firefox 132, I get a Tab Crash if I go to Facebook (logged in), DSLReports Forums (like https://www.dslreports.com/forum/vzfiber), and Rockstar Social Club (logged in).

I have tried playing with the settings, Troubleshooter Mode, and Private Windows...all the same result.

The most recent update to Firefox, on each of our four Windows 10 systems, has a new glitch when printing PDF files. The particular files we're trying to print are in LEGAL SIZE format, and Firefox is compressing the text into a size that only uses half the page. This is true whether or not we select LEGAL SIZE in the printing interface, and regardless of the "Scale" setting. We had to switch over to printing these files with Adobe Acrobat, which worked fine.

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

I have installed Thunderbird on a new PC desktop running Windows 11, copied all the server settings from my Mac laptop that are working correctly, yet i keep getting an error message that "Thunderbird failed to find the settings for your email account". My ISP will not provide detect support for your client, a "third party provider". What do I need to do?

Dzień dobry, Napotkałem dzisiaj dziwny problem. Nie wiem od czego on zależy, ale to mało istotne, najbardziej zależy mi na przywróceniu zakładek. Już raz miałem podobny problem, ale przymknąłem na to oko i zacząłem ustawiać wszystko od nowa i machnąłem ręką na zakładki. Teraz po raz kolejny mam ten sam problem. Włączyłem laptopa (był w uśpieniu), miał już włączoną przeglądarkę i jakieś dwie karty (nic nadzwyczajnego), chciałem jeszcze coś wyszukać otworzyłem więc nową kartę, wpisałem co tam chciałem w pasku wyszukiwania i nic... ładuje się bez końca, włączam kolejną kartę i to samo po wpisaniu czegoś innego. Wróciłem na te pierwsze dwie karty otworzone już wcześniej, one działały normalnie. Więc sobie pomyślałem że jak wyłączę przeglądarkę i włączę ponownie to zadziała... Nic bardziej mylnego. Wyłączyłem, i klikam tam gdzie zawsze włączam żeby ją uruchomić. Wyskakuje błąd że skrót jest w innym miejscu czy coś takiego. Na pulpicie jest jakby plik podpisany jako Firefox ale bez ikonki (jest tylko ikona pustej kartki), na pasku zadań już ikonka była ale błąd ten sam. Wpisałem więc w pasku zadań Firefox wyskoczył mi instalator, zainstalowałem ponownie, i przeglądarka w tym momencie działa ale nie mam wcześniejszych zakładek. Zalogowałem się na konto Firefox ale przywróciło mi jakieś bardzo stare zakładki (nie te co miałem ostatnio). Proszę o pomoc w przywróceniu tych zakładek które miałem jeszcze kilka godzin temu, oraz ewentualnie o wyjaśnienie przyczyny takiego problemu.bold text

After today's W10 update, I'm getting an error on Firefox:

XULRunner: Error: Platform version 129.0.2 not compatible with

minVersion >= 128.0.2
maxVersion <=128.0.2

What do I do now? It's a Lenovo 64 bit machine.

i am not a computer knowledgeable person, as I am 84 years old, and do not understand or know how to make the changes that are constantly being made. Please help me make sure everything is set up correctly for the current rules and that the computer is secure, as I discuss monetary issues with many of my clients. When directions are offered, I often find it impossible to follow them, as whatever they tell me does not show up, or is not found on my screen. I have a relatively new computer, maybe a year old, so i am sure the problem is with me, and not the computer.

Thanks for any help you can offer. From past experience, please have someone with lots of patience, or some one that can just et it set up right. Thanks, Bette :>)

problem will have one forever until you stop claiming new update no not adding new stupid things like weather

you just know we will find make add on or about config find how to remove disable your new crappy no good wasted effort weather you added all your new adding that ill just turn every update ability off in firefox not trust you will be posting these claims your updates not real junk way to add stupid things not needed waste effort ever make it let me be in charge there for one day ill fire every firefox builder had any part of making claim update really just adds junk just know ill check for firefox updates every 6 months otherwise be turned off you not trustworthy these actions may lose millions of firefox users may go different keep playing about updates update make browser go up in level not add new stuff like weather that unneeded unwanted waste of time to make it why make something added to new update let those things be if someone wants a addon for weather

I cannot print anything on my computer since this PDF Print appeared. Everything was going along as per normal, now this. How do I get it back to the "normal" situation for me. Receive an email, hit the print button and lo and behold a printed sheet, etc. It is driving me to distraction. I have been using FireFox since whenever, no problems. I'm not too computer savvy but enjoy its use like anyone else. Something I will be able to follow and implement. I have seen a delete article but couldn't get it to do anything for. I just want to delete it. I cannot even print a normal letter I have written. Than kyou most sincerelyTimothy Barclay teejay1949@gmail.com