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I keep getting pop up box "please enter your primary password"

I have no idea but a pop up box keeps coming up even when logged in Password Required-Mozilla Firefox "please enter your primary password" No idea why hope its not a spa… (read more)

I have no idea but a pop up box keeps coming up even when logged in Password Required-Mozilla Firefox "please enter your primary password" No idea why hope its not a spammer scam

Asked by JIM454 3 months ago

Last reply by cor-el 3 months ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 2 months ago

Last reply by cor-el 2 months ago

Side-by-Side/Vertical/Tiled Tabs

Is there a functionality to view Tabs Side-by-Side, or Vertical yet? Or is there a plan for it; similar to the recent version of Edge Chromium? I have read several questi… (read more)

Is there a functionality to view Tabs Side-by-Side, or Vertical yet? Or is there a plan for it; similar to the recent version of Edge Chromium? I have read several questions; and their work-around solutions of using a side bar or sing two windows and arranging them side-by-side. Neither functionality offers synchronized scrolling. I used Tile Tabs or We Tabs add-on in the past which was great.

Asked by SVM 4 months ago

Last reply by Paul 4 months ago

PDF Viewer

While reading a PDF using Firefox PDF Viewer, I highlighted certain passages occasionally saving (using the print icon) for future retrieval. Later when I did re-open the… (read more)

While reading a PDF using Firefox PDF Viewer, I highlighted certain passages occasionally saving (using the print icon) for future retrieval. Later when I did re-open the file, none of my highlighting was visible. I have tried alternative browsers, various PDF readers, etc. without luck. I really do need that highlighting. Thank you

Asked by jgashmore 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

YouTube Lag

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many yea… (read more)

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many years now an love it. It is my understanding that it is the ad blockers causing the slow down. Do you have an estimated date when this will be resolved. I have tried every trick included running it in diagnostic mode or trouble shooting mode. Nothing seems to work. Not even a refresh.

Thanks

Asked by m.george6162 4 months ago

Answered by m.george6162 4 months ago

  • Solved

Add 2nd Gmail to Firefox Bookmark

How do I add an existing 2nd email account to the Firefox Bookmarks. It keeps reverting to the my family account when I try to add a link to open an existing second emai… (read more)

How do I add an existing 2nd email account to the Firefox Bookmarks. It keeps reverting to the my family account when I try to add a link to open an existing second email address

Asked by dick.schrader11 3 months ago

Answered by cor-el 3 months ago

How to disable SSL and the older TLS in Firefox?

Hi! First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :) So, for several reasons I … (read more)

Hi!

First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :)

So, for several reasons I decided to completely disable SSL and the old TLS 1.0 and 1.1. I still didn't decide if TLS 1.2 is still important or it's enough with 1.3 so for now I am leaving them both. I did this system wide, with PowerShell, following the instructions in THIS THIS article.

But then there's Firefox. I don't know if Firefox can establish SSL (or old TLS) connections despite the system "ban". But I came across THIS THIS article about how to enable TLS 1.3 in Firefox and when I went in about:config and I typed "security" I saw that there are a lot of voices with SSL and a lot more about TLS than just the security.tls.version.max mentioned in that article, so I am here to ask you what to do to be 1000% sure that all SSL and older TLS are completely disabled in Firefox, and that only TLS 1.3 is enabled.

If you have reasons to believe that disabling TLS 1.2 is not a good idea, let me know, but in THIS THIS article I've read that 1.3 is much better and it's anyway backwards compatible with 1.2 in case some server only supports 1.2, so I decided to leave only 1.3.

Thanks!

Asked by AlternativeTotal2211 2 months ago

Last reply by James 2 months ago

completely disable tab preview

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How… (read more)

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How do I completely deactive this?

Asked by Thaliel 3 months ago

Last reply by me 1 month ago

  • Solved

Cannot access local address 192.168.1.1

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway se… (read more)

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Asked by ElkHair14 2 months ago

Answered by ElkHair14 2 months ago

I can't disable ad blocker for a site I have dealt with and want to continue with them.

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to conta… (read more)

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to contact me is Rakuten.com. Please help. This seems so complicated.

Asked by ecinelles 3 months ago

Last reply by ecinelles 3 months ago

Firefox extension won't bring up an important website

I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week)… (read more)

I use Lastpass to manage my passwords. I have always accessed the Lastpass facility via the Lastpass Extension. However it's just stopped functioning (in the last week). I click on the extension (top right of my browser screen). It invites me to click on 'Vault'. But when I do, It takes me to an empty Lastpass page. (See screenshot, attached.) When I use this same approach using Google Chrome - no problem. So the problem seems to be with the Firefox platform.

Asked by houseoffrancis 2 months ago

Last reply by Edward Sullivan 1 month ago

  • Archived

Persistent issues with Google Drive/Docs

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document.… (read more)

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document. These errors only occur on Firefox, no other browser. Text that I type is constantly blurry, oddly-sized, or oddly-spaced, with some letters touching while others have large gaps between them. I've also had some other small issues, like the document thinking that I'm two people and asking me if I want to see "the changes made my collaborators" when I'm the one currently typing (the documents aren't shared with anyone else, and there are never any changes beyond the ones I make), or showing my cursor highlighted with my name as if I were someone else watching myself type. It's made it more difficult for me to focus on work and I don't know what to do about it.

I've tried the following methods (most of them multiple times over the past months) to solve it, none of which worked: - Running the windows in safe mode - Uninstalling all add-ons and themes, clearing cookies and cache, and then restarting my computer - Uninstalling Firefox entirely, restarting my computer, then reinstalling it - Refreshing Firefox - Looking through pages like Firefox Task Manager and such (although the information there didn't really mean much to me, nothing looked out of the ordinary)

Does anyone have any ideas about what I can do about this? I was ignoring it for a while since it's still legible, but it's become really annoying, especially when it makes some words hard to read. Thanks in advance for the consideration. Here's a screenshot of a document with the weirdly-spaced, blurry text:

Asked by matilda27593 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

HTTP/3 issues on Windows 10/11

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networ… (read more)

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networking logs. They indicate that the moment Firefox tries to send the first UDP packet for the HTTP/3 connection, it gets "ErrorAccordingToNSPR [in=-5987 out=80004005]", the connection fails, and the server is added to an exclusion list so that no further (futile) attempts at using HTTP/3 will be made (which makes reattempting a HTTP/3 connection by hand that much harder). The initial platform was Windows 11, with Firefox 98.0.2, but afterwards I reproduced the issue on another PC running Windows 10, and with a nightly version on Windows 11, which I also used to save some logs which I can publish, as they don't reveal the sites I visit (though I can always provide the logs from my everyday instance of Firefox, should you find the information insufficient).

I also confirmed that HTTP/3 works with Chromium on the very same system and network, and also with Firefox on another machine running Linux.

Asked by Moarc 2 years ago

Last reply by Moarc 2 years ago

  • Archived

Protonmail and Firefox default

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my… (read more)

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my Protonmail email as my 'mailto' option in Firefox. Why does Firefox not allow this? Why can't Firefox find and suggest the Windows 11 Protonmail app in its list of suggestions under 'mailto' options?

Asked by erin_morash 2 years ago

Last reply by erin_morash 2 years ago

  • Archived

clearing the cache

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all … (read more)

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

Asked by wolfdad 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Failed download: How to resume my 60+gig. It suddenly just went failed and I can't even see .part in the download folder

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume… (read more)

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

Asked by michaelferrer2k18 2 years ago

Last reply by cor-el 2 years ago

  • Archived

You have the wrong information

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox brow… (read more)

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

Asked by dawn 2 years ago

Last reply by dawn 2 years ago