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clean up storage

I have many - sqlite - various addresses on my computer, can I delete these? I am being told by Microsoft that I am out of storage and I need to delete some items. … (read more)

I have many - sqlite - various addresses on my computer, can I delete these? I am being told by Microsoft that I am out of storage and I need to delete some items.

Open 1 1 256

Firefox (mozilla?) does not recgnise that U've already upgraded to windows 11? how do I have it recognised?

I don't understand the problem. My accessing Firefox has become limited. I received a note to Upgrad to windows 11... I hae already upgraded. What must I do too have i… (read more)

I don't understand the problem. My accessing Firefox has become limited. I received a note to Upgrad to windows 11... I hae already upgraded. What must I do too have it recognised?

Solved 1 1 127

In updating Mozilla VPN, I received the error message, "The older version of Mozilla VPN cannot be removed. Contact your technical support group."

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I receive… (read more)

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I received the "old version is running" message, I clicked the "automatically close app" selection. All seemed to be going well until a message popped up saying "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Mozilla VPN' disk and click OK." When I clicked OK, a message said "The path " cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'MozillaVPN.msi' in a folder from which you can install the product Mozilla VPN." I found the folder containing the MozillaVPN.msi file, but when I use it to restart the installation, I end up with the same error message. If I click Cancel instead of OK on the "Insert the disk" message, and error message pops up saying "The older version of Mozilla VPN cannot be removed. Contact your technical support group." Now my old version is gone, but I don't have a new version to use. What should I do now?

Open 1 1 46

Problems loading videos with new version of Firefox 133.0

Hello, since I installed the latest update of Firefox (133.0) two days ago I'm having trouble to load videos on some websites it's giving me a black screen when I try loa… (read more)

Hello, since I installed the latest update of Firefox (133.0) two days ago I'm having trouble to load videos on some websites it's giving me a black screen when I try loading them so i'd like to know if anybody knows how I could fix this ? I tried clearing cookies, cache and resetting the browser and it still doesn't work.

I know this problem has been caused by the latest firefox update (133.0) because all my videos are loading fine on both Chrome and Explorer but i'd like to keep Firefox so if anyone has an idea how I could fix this it would be very appreciated thanks!

Archived 2 82

ESR Not updating Automatically in the background

We are in an enterprise environment and for years we have had disabled automatic updates. Firefox ESR 128.2.0 has been deployed with defaults and these settings have been… (read more)

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

Locked Archived 1 154

Update Firefox 78.15 to Version 128

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards … (read more)

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards AS.

Solved Archived 5 202

Removal of New "List All Tabs" Button.

A new version of the "List All Tabs" appeared on my toolbar today, shown on the left and hovered over in the attached screenshot (ignore the Malwarebytes extension icon).… (read more)

A new version of the "List All Tabs" appeared on my toolbar today, shown on the left and hovered over in the attached screenshot (ignore the Malwarebytes extension icon). The old icon for this button was a chevron with approximately the same functionality. I was able to remove the old icon, but I'm unable to find a way to remove this one. Here is what I've tried so far:

  • Like the old one, the Customize Toolbar feature is unable to remove it since it is grayed out.
  • For a while, I was able to remove the old icon by going to about:config and setting browser.tabs.tabmanager.enabled to false. This solution does not work for the current and some recent versions of the button.
  • I attempted to create a userChrome.css file (following all the steps according to this this website) and added the following string: #alltabs-button { display: none !important; }

None of these attempted fixes have removed the button following a browser restart. Is there a way to remove it? I have no need of a button that shows me what tabs I have open when I can simply look at my toolbar.

Solved Archived 11 1729

Downloads to USB

I am a survivor of a brain injury and many things do not connect and I am not a tech person. I don't even understand the choices there are for me to ask a question! I ca… (read more)

I am a survivor of a brain injury and many things do not connect and I am not a tech person. I don't even understand the choices there are for me to ask a question! I cannot use any FAQ's or topics for help because I will not remember them when I need to use them. I need to know how to download to a USB drive; step by step directions/instructions do not help me. Is there a solution? I would like to purchase sewing machine embroidery designs online and then download them to a USB drive to insert into my sewing machine in another building. Microsoft has been no help with this. Any help would be very much appreciated and thank you.

Archived 3 36

New update broke password manager

My computer just installed the new update and now I cannot access my passwords. It keeps saying I have to enter the master password, but it gives me no place to enter a … (read more)

My computer just installed the new update and now I cannot access my passwords. It keeps saying I have to enter the master password, but it gives me no place to enter a password. When I click the "LogIn" button, the screen just blinks.

Archived 3 45

My copy of Firefox portable does not update to latest version

Dear Mozilla, Have a copy of Firefox portable, that I use on a USB stick. Before Firefox 140, it updated properly. Now, I find that it keeps staying on version 135, eve… (read more)

Dear Mozilla,

Have a copy of Firefox portable, that I use on a USB stick. Before Firefox 140, it updated properly. Now, I find that it keeps staying on version 135, even though it keeps telling me it has updated to the latest version. Puzzled by this. Can you please advise me on this problem?

Marek Wesolowski

Archived 1 109

Extensions Require Disable/Re-Enabling on every restart

I am currently running Firefox on desktop (128.4.0esr) version. The last few addons that I have installed are not working properly. Or rather, they work just fine, but wh… (read more)

I am currently running Firefox on desktop (128.4.0esr) version.

The last few addons that I have installed are not working properly. Or rather, they work just fine, but when I close Firefox and re-open it later, they seem to fail to actually enable. I must go to the about:addons page, disable the addon, and then re-enable it for it to actually work. If I do not do this, it will not be on my toolbar, and the Extensions sidebar button does not show the addon in the list. It's as if it isn't properly installed.

After reading this post: https://support.mozilla.org/en-US/que.../1420017 I thought maybe my extensions db got corrupted somehow, so I followed their instructions and deleted the extensions.databaseSchema config. And wouldn't you know it, it worked! Once I restarted Firefox, I saw some notifications in the main sidebar menu and was greeted with this: Notifications Once I clicked through them and enabled, everything seemed fine.

However after closing firefox again, the problem comes back. Those exact extensions that I manually approved upon restarting are the ones that are giving me troubles and not enabling properly. An interesting thing I noticed is that these all seem to be extensions that require additional permissions. I enabled the addon and gave them the permissions they requested, so I don't know why they are failing to enable properly on startup.

I want to permanently fix the problem

Solved Archived 6 526

VPN does not show in the toolbar

my firefox is up to date (version 149) but I don't have the icon VPN on my toolbar how can I implement the new VPN (free) in my firefox? thank you for your help … (read more)

my firefox is up to date (version 149) but I don't have the icon VPN on my toolbar

how can I implement the new VPN (free) in my firefox?

thank you for your help

Open 1 164