Firefox Support Forum

From the subject line - I keep getting this error when trying to use Firefox Sync on my Windows 10 desktop. Sync already works on Mac and Android, and I've already verified that I'm using my primary email to login.

The title pretty much sums it up. I even tried drastic measures such as logging out then completely uninstalling Firefox and removing any leftover data on both platforms. After reinstalling and connecting to the Firefox account they will sync with previous data but any new data I add on Windows won't show up on Android and vice versa. I also obviously tried forcing a sync manually... I really wish I didn't have to switch to another password manager any help would be greatly appreciated! :)

i lost my bookmarks and saved passwords data saved in my account by resetting the password.

Please help me how to get my bookmarks and saved passwords data.

I've just had to completely reinstall windows without being able to backup my files (I couldn't launch my computer in order to actually back them up) meaning I've lost my recovery codes. I thought this would be fine as I could just sign back into firefox on this new install of Windows but as it turns out I must've forgotten to put my sign in information into my password manager. Again, I thought this would be okay as I still have access to the email I used to sign up to my firefox sync but I got the message saying I'd lose my data which isn't fine and now I'm at a bit of a loss. I've had to use a spare email to make an account and ask here but I'd really love my old account back. Is there any way at all I can get back into my account without losing my bookmarks and passwords? If not, how much information would I end up actually losing? I'm slightly unclear on that part. Do I lose absolutely everything? I'm a bit stressed about all of this ontop of losing all of my old computer files so I'm sorry if this is a commonly asked question but I was struggling to find anything that helped me D:

Any advice at all would be really appreciated thank you so much!!

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

Hello,

I'm using firefox sync with an own sync server.

Since a few weeks the synchronization of tabs doesn't work right. I use five devices. On my Macbook, the iPhone and the iPad mini I can see and reach the tab-sync of these three devices.

On another iPad and an Linux-PC, wich I added at last, I can see the tab-sync of all five devices.

How can I force the first three devices to sync the tabs of all five devices? I did alread several steps of testing and trying, like manual synchronization or remove and adding again all devices to the account.

It would be great to find some help! Thanks in advance and best regards - Daniel

Hi

This is not a bug, just more of a feature request. Every time when I sync an account to a new device, I got a popup to sync another device and afterwards I get a mail on how to complete my sync setup and sync another device. I'd have no problem with it, if this is my first device that I am trying to sync. But I have several devices with the sync enabled, I am syncing from these devices and Mozilla knows this as it has history of devices where I was signed in and it can see that there are data to be synced so apparently this is not the first device you are trying to sync. Can we have an option to dismiss these messages and popups forever?

Thanks

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

Hi : when I turn on sync,after signing in,the browser pups up a tip says "This computer has been disconnected".But in my iphone,I signed in and truned on sync.

So I have quite a few tabs open on my phone in Firefox that I want to sync to my computer. However, I noticed that some of the newer tabs don't appear in the sidebar after auto syncing and manually syncing. I don't want to close the tabs in my phone until I'm sure sync sees them all so I can pull to my computer. How long does it usually take for sync to see the newer ones?

Why my login/password, bookmarks, history, add-ons and other data were not synchronized after reinstalling Firefox browser? After successfully reinstalling, all the data that was saved in the browser was erased! They should be saved in my firefox account!

The Firefox account settings page displays a list of logged in devices at the very bottom of the page (connected services).

I have verified all logged in devices to be correct. However for one of the devices (my main computer browser), the location displayed is COMPLETELY off. I live in Norway, and it claims device location is somewhere in Oregon, United States. I do not use any VPN services and both my public IPv4 and IPv6 addresses are located in Norway, from which I connect with the device/browser in question (whatismyipaddress.com shows correct location for both of them). Also, activity timestamp is updated in accordance with my own activity from the client, but the location remains wrong. I also tried logging out the device, and logging back in, but this did not fix the location.

Obviously the location service used for the logged in device list is unreliable. I suggest that you please also show the latest IP address used by each device, so that more technically inclined users can verify correct addresses themselves, should the location be way off. It is unsettling to see strange locations (for known devices) on a page used to verify the security of my Firefox account. In this instance, there is no security breach, but it required me to spend much time investigating.

I do not know if it matters, but the device in question is a Linux desktop Firefox client.

Firefox was working 20 minutes ago, I went to fix a different problem I had with downloading and launching origins launcher. Now Firefox only will open to the outline of what you see when opening it up. I am able to open up the top right menu but when i click on something, nothing loads. When i go into type a website in and click enter nothing happens, text is put into the URL but no website shows. I checked my firewalls, Firefox is allowed there. I have access to my bookmarks and everything, but when I click on them to go to their sites, nothing happens either. But when I click on websites the url pops up in white text in the bottom left of the screen. Please help, this is incredibly annoying and I still haven't figured origins yet, lol.

As of today all of my new logins are showing up with a sign in location of 'Boardman, OR, United States'.

This is nowhere near where I live. I'm not using a VPN, and have checked my IP's location using GeopIP services. This has never happened in the past either.

Is there an issue with the service at the moment, or is something more dangerous potentially going on?

Ever since the update on mac OS and FF v 89.0,i have to sign in and re-sync FF everytime i restart. It used to retain my sync account info and automatically start up with that info. What changed? How can I get FF to save the info without having to re-enter it everytime???? PLEASE HELP. This is a huge time waster.

Hello I need help with the bookmarks. I recently performed a clean format on my computer for a fresh start. Knowing my bookmarks and save files are linked on my account, figured it would be safe since I've synced from the same account before. Problem is when logging in to firefox, my bookmarks didn't sync anymore. Please help thank you.