Firefox Support Forum

On Linux platform: While using Firefox browser I have message of '500 error' when I try to login to my account to sync. It doesn't even get me to accounts.firefox.com.

On Reddit and twitter there are more and more reports of this issues.l on Linux.

Any help or advice...?

Hi,

I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's tabs. On both computers, the iOS tabs are all that displays in synced tabs, and on iOS, only one of the two computer's tabs are shown, and often with the wrong name - I haven't found out what determines which computer's tabs shows in the synced tabs menu or which name is used, but it definitely isn't which computer was used more recently, for either requirement.

I want to sync Firefox on my old laptop with my new laptop, but when I select Sync another device the only option is to sync a phone or tablet. How do I sync my other laptop?

I'm moving to a new computer and installed Firefox.

I've done a sync and everything moved over except for my container settings/configuration.

On the new Windows PC, the Firefox settings look like this: If I go to the Sync settings for Firefox: about:preferences?entrypoint=fxa_app_menu#sync It says: You are currently syncing these items. But Containers is not on the list.

If I go to the General settings for Firefox: about:preferences#general It says: Enable Container Tabs is checked but greyed out.

If I go to the Firefox Multi-Account Containers settings, Enable synchronisation is checked.

If I can't get sync to work, is there a file I can copy from the old computer and move to the new one that has all the Container conifguraiton details?

Thanks

Hi, I used to use Firefox on my Lenovo laptop, but now using an iPad instead. Although I cam login, it appears that all synced accounts and passwords are gone. Please advise how I may retrieve my password that I have saved.

Let me start off with I've read https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

I use a password manager and when I tried to sign in it told me the password was incorrect. Little bit concerning, I reset it. Things are going good. It asks me for my 2fa. I enter it. Incorrect. I try it again. Incorrect. Third time. Incorrect. I make sure both my devices' time is correct. They are. I try a separate device. Same issue. I go grab my USB with my backup codes. I put them in. Backup authentication code not found.

And according to the article I'm basically being told to go sodomize myself as Mozilla doesn't provide any support outside of community support.

Is there anything that can be done?

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way to access the other ones. Is this broken or is it a recent change? If so, can I revert the behavior with a preference?

Under "manage devices", I still see all of my synced devices, they just don't show up in the "send to device" submenu.

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

• Enterprise environment with several tausends of clients
• All clients on Windows 10 Enterprise between 1809 and 20H2
• All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?

1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

This is really not specifically about Firefox Sync or Firefox itself, but I can't find a better match.

 Months ago I changed my email address with Firefox Accounts.  I currently log in with the new email address and I only see the new email address under my account preferences.  But when I add a new device to Firefox Sync, the "Complete Sync Setup" email is going to my old email address, meaning the one I previously used with my Firefox account.

 Can anyone suggest if there is a way to change this or if there is something I am doing wrong?

 Thanks for any help!

I am trying to fix a situation on my parents computer that uses Firefox. We had to uninstall Firefox, reboot and reinstall the Firefox browser. After doing this I expected to be able to "Login" using her email and password, she had lost her password so I assumed there would be a "forgot password" link available to recover it. Instead this was not an option, after entering email it went straight to an option to enter a new password. There does not appear to be a point to recover a lost password, or to enter it in a new login after doing a new install. I found some tips while doing a Google search that instructed to click on the user icon in the toolbar and a reset would be there but that was not available either. Any suggestions.

There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked.

I can't find the right place to ask for help. I'm hoping this is the right place.

I am trying to setup an account and when I tried to do this it said the verification email was returned and locked the account. I have verified the email account works and it receives external emails, but I keep getting the message that the account is locked and if the email is valid to "let us know". Who and how do I let them know and get the account unlocked?