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Mozilla VPN freezes when opened, locks my computer so bad I have to reboot.

Every other day or so VPN attempts to connect to my chosen location and just freezes. Cannot connect, tries to verify connection, and then just hangs. I can't close it, e… (read more)

Every other day or so VPN attempts to connect to my chosen location and just freezes. Cannot connect, tries to verify connection, and then just hangs. I can't close it, even with Task Manager. I have to reboot my computer (win 10) and that takes 4 minutes and 40 seconds - I timed it. It makes me not want to use the VPN. I have tried asking VPN for recommended sites and even after trying them it still won't connect.

Very Frustrating. Not worth paying for if I can't connect.

Thanks . . . Alan

Also frustrating that I cannot contact support directly but must use this forum. The "make contact " box in the app will not work either.

Open 1 1 59

Can not log into microsoft outlook

When I try to log onto microsoft outlook I get the following message--- Your current User-Agent string appears to be from an automated process--- This has only started to… (read more)

When I try to log onto microsoft outlook I get the following message--- Your current User-Agent string appears to be from an automated process--- This has only started today so I can not log onto my account.

Archived 3 215

Slow loading speed for my local uTorrent GUI

I've noticed since a few upgraded of Firefox tat I am having an issue loading my local uTorrent GUI at: https://192.168.0.xxx:36724/gui/index.html. I am currently using 1… (read more)

I've noticed since a few upgraded of Firefox tat I am having an issue loading my local uTorrent GUI at: https://192.168.0.xxx:36724/gui/index.html. I am currently using 132.0.2 x64 and it eventually loads after 3-4 minutes. There are absolutely zero add-ons at the moment, and it does not matter if it is a portable version or standard installed version. I do not seem to have this issue while using Firefox (latest) ESR portable version.

Is there something I'm missing here? I am not sure if it is the port that's the issue with Firefox, because I have a local website using port 9090 and 8080 without any issues on loading. Also, it is happening with the nightly version of FF as well. All other browsers load quickly.

Kind regards,

Shedrock

Archived 11 149

Error message "The page isn’t redirecting properly"

Late last week I updated Firefox to the latest version. Ever since, I keep getting the same error message that I typed in the subject line. I've seen previous recommendat… (read more)

Late last week I updated Firefox to the latest version. Ever since, I keep getting the same error message that I typed in the subject line. I've seen previous recommendations on how to correct it, but none of them work, probably because there's been more updates since what I've come across. I'm getting this error message on multiple sites, including my bank account and my business email account. I'm presently typing this on a different browser (Brave), because I was getting the same error trying to find answers using Firefox.

Any assistance would be appreciated; thanks.

Solved Archived 2 176

When using Firefox, images are repeated on each additional screen when sliding 3 fingers on trackpad

REPEATING IMAGES involving . Macbook Air M4 Tahoe 26.2 When sliding from the primary Mac screen to another on the same computer the Firefox image (and ONLY that image) is… (read more)

REPEATING IMAGES involving . Macbook Air M4 Tahoe 26.2

When sliding from the primary Mac screen to another on the same computer the Firefox image (and ONLY that image) is duplicated on each additional screen image loaded making the use of multiple screens virtually useless.

[edited email from public community support forum]

Archived 1 372

Firefox using HUGE amounts of CPU and memory

I'm using the latest Firefox on Win10, with a fairly powerful laptop (64 gb RAM, intel i7 2.3 GHz chip), and for about a month now, whenever I use it, it uses so much CPU… (read more)

I'm using the latest Firefox on Win10, with a fairly powerful laptop (64 gb RAM, intel i7 2.3 GHz chip), and for about a month now, whenever I use it, it uses so much CPU all the time that my laptop is overheating (slight hyperbole, but it's definitely churning the fans a lot, and the area around the keyboard gets hot to the touch). Sometimes it uses up to 45% CPU, and over 20% memory!!! (as reported in the task manager) Usually around 20-25% though. While Chrome, at the same time, is using 0.1%. It's not just when starting up, either, it's continuous during use, until I quit Firefox.

What the h*** is going on?!? I've tried the troubleshooting steps, but it remains crazy regardless of turning off extensions, and I'm just using the default theme. I notice it's mainly when loading images, like on social media.

This is insane. What is happening. Can someone help me?

Archived 4 158

Many Firefox Processes take up too much RAM

Hello, I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and resea… (read more)

Hello,

I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and researched a few times but it didn't help.

Because of performance issues I checked my Task-manager and realized that RAM (and sometimes CPU but RAM ist my main focus) are being used extensively through Firefox: - a lot of Firefox-processes are open - this stays the case when I restart - also if just 1 tab open Now from my research I know I'm not the only one and it's supposed to be normal to some extend. But right now I've got 13 processes open! They are all under C:\Program Files\Mozilla Firefox\firefox.exe Then they are quiet similar: - Contentproc... Channel=xxxx (--> 4 numbers that vary ) - child ID x (--> 1 or 2 number that varys) OR ParentbuildID xxx (a lot of numbers that vary) (From now on I stop putting xxxes for numbers, but there still are numbers everywhere) - then some say IsforBrowser others SandBoxingKind others nothing here - Then they seem to all have prefshandle , prefmaphandle, prefslen, prefmapsixe - Then it varys again: --> For example one process which currently uses 500mb on it's own then says: jsInitHandle, jsInitLen, parentBuildID, win32kLockedDown -appDir.. C:\Program Files\Mozilla Firefox\browser, (then signs and numbers and later) gecko-crash-server-pipe

Please help.

They can't all be okay and necessary, can they? How can I recognize which Processes have which reason? Maybe some extensions are the problem? Maybe some processes are old and can be closed/erased? Anything to do with preferences on homepages or passwords? And if so, which is which? No preference is worth so much RAM to me ^^ But I don't wan't to erase everything on every homepage for nothing or very little mb either ;-)

Oh, yeah so some of those processes use only between 1 and 10 MB, others mostly around 40 MB (10-100 MB) but some of them (right now 3) use between 220 and 470 MB. Right now this sums up to more then 1GB, my only open tab is this Support Tab. It becomes a lot more while using Firefox.

Thanks in Advance.

Archived 3 139

Confused by Firefox Download Process

I visited major electronics store yesterday and the tech there, installed Firefox on my 3 month old computer, that I'd purchased there. He did this because I'd simply me… (read more)

I visited major electronics store yesterday and the tech there, installed Firefox on my 3 month old computer, that I'd purchased there. He did this because I'd simply mentioned to him how I really miss having a simple way to "cut and paste" and edit items like I used to be able to do on my former computer, a Mac Pro. I now have an HP and Microsoft appears to rule almost everything! After I got home I was deeply disappointed to find that my Firefox program had not finished loading and was not completely installed! :( So, following the instructions - which I found somewhat difficult to follow - I'm not sure whether I downloaded or installed the real Firefox program or a 'clone!' I say this because, once I downloaded and signed up for Mozilla's Firefox app. and finished the process, there was a note prominently posted on Mozilla's Support page asking (or telling) me to "Download Firefox! Don't I already have Firefox!?? If so, why doesn't Mozilla or Firefox already know I do? Another thing is, the first problem I encountered after opening my computer, was noticing that Mozilla and Microsoft seemed to be 'fighting' over which one of them I would be signing my Firefox through. (??) That was most confusing to me, because I had been warned to not sign up through Microsoft if I wanted the easy editing options. However, at this point I'm not exactly sure with whom I signed Firefox up through or if it is truly the bonified Firefox or just a 'player.' The invitation in a bright blue box is still on the Firefox Support page saying, "Download Firefox." Perhaps after all that, I did not download it at all. How can I tell? Was it done with Microsoft or Mozilla? It appears to be Mozilla, but I'm not tech savvy enough to really know, and does it really matter, which one? I'm still not used to this computer and still have trouble finding my apps! Can someone help me with this?

Archived 2 50

"Gah Your tab just crashed" After a Windows 11 updated in November 2024

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the … (read more)

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

Archived 7 120

My pages aren't loading correctly

I don't know how to put it into words that well, but, it's as if my Firefox is just a clickable picture. If I try to use the search engine, it won't let me search, just p… (read more)

I don't know how to put it into words that well, but, it's as if my Firefox is just a clickable picture. If I try to use the search engine, it won't let me search, just put words in. If I try to open the menu, I can't, I can only click on the three lines with no pop-up. I can't use my addons, I can't even open another tab. I've tried opening other windows, restarting my computer, leaving it off for a while, and letting it stay on for hours, but it still isn't working. I tried running the updater, but It won't run. I tried running the maintenance service, same outcome. I don't want to delete Firefox because I fear that my account didn't probably sync some important things. I don't know what to do, this all happened after an update. Here's a video of what's going on: https://drive.google.com/file/d/1PBpoHDn29gUp2mCK8I38V4oPwsXRwL0r/view?usp=sharing

Archived 1 79

Website thumbnails will not display

On websites, thumbnails will not display but appear instead as white boxes with small blue question marks. I am using a two year old ipad and my internet speed is 180. Th… (read more)

On websites, thumbnails will not display but appear instead as white boxes with small blue question marks. I am using a two year old ipad and my internet speed is 180.

This is a new bug, as of today.

If I click on each thumbnail the image displays just fine, but that is not ideal.

On a reddit forum, someone suggested typing about:config into the search bar but nothing happens when I do that.

Any ideas?

Solved Archived 2 528

Double-clicking a folder shortcut tries to upload the shortcut instead of opening the folder

This is a problem I only started experiencing yesterday, but if I try to upload an image to a website (such as social media), and I double-click a shortcut for a folder, … (read more)

This is a problem I only started experiencing yesterday, but if I try to upload an image to a website (such as social media), and I double-click a shortcut for a folder, it attempts to upload the shortcut as the selected file, instead of opening the folder.

This is only a problem with firefox, as I tried doing this in another browser and I was able to open it as a folder normally. Any ideas on what could be causing this or how to fix this?

Archived 1 206

POST Fetch with timeout in URL Loops Requests 10 times

Scenario: I am running a node.js UI that proxies requests to the backend API. When `timeout=10` (or any valid timeout) is located in the request URL, the request will be … (read more)

Scenario: I am running a node.js UI that proxies requests to the backend API. When `timeout=10` (or any valid timeout) is located in the request URL, the request will be proxied at the timeout interval ten times. In this example, every ten seconds it will reattempt for ten attempts.

If I run the same code in another browser's console, it is only executed once.

I am suspecting that there is some pre-parsing of the URL that is occurring that is making this happen.

Fetch Command: ``` await fetch("http://localhost:8080/config?timeout=10", {

   "credentials": "omit",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0",
       "Accept": "application/json",
       "Accept-Language": "en-US,en;q=0.5",
       "Content-Type": "application/json",
       "Sec-Fetch-Dest": "empty",
       "Sec-Fetch-Mode": "cors",
       "Sec-Fetch-Site": "same-origin",
       "Priority": "u=0",

"Timeout": 40

   },
   "referrer": "http://localhost:8080/swagger/index.html?config=/config/swagger",
   "method": "POST",
   "mode": "cors"

}); ```

In the POST API, there is a 30 second sleep, then it raises a 408 error code.

Environment: Firefox 132.0.2 (64-bit) Windows 10

Archived 1 297

Windows 11 + Multi-Display - Phantom Windows on Taskbar

Hi. According to my observations, only Mozilla Firefox and Adobe Reader have this problem so far. Windows 11 + Multi-Monitoring Windows 10 have this Bug not ! Open Firefo… (read more)

Hi. According to my observations, only Mozilla Firefox and Adobe Reader have this problem so far.

Windows 11 + Multi-Monitoring Windows 10 have this Bug not !

Open Firefox, drag the window to the second or third monitor, and suddenly there is another hidden Firefox window on the taskbar of that display. If you move Firefox back to the main monitor, it disappears again. Or you can close Firefox and restart it on the desired monitor.

This is an annoying little bug, and I don't understand why Microsoft or Mozilla haven't fixed it yet. It's easy to reproduce and has obviously been around for a while. Since it only affects the two programs mentioned above so far, an MS update will probably not fix it; instead, the developers at Mozilla and Adobe need to address it.

Here the Same Topic in Adobe Forum. No bug fix to date

https://community.adobe.com/t5/acrobat-discussions/taskbar-phantom-window-when-using-multiple-monitors/td-p/14390169

I hope you release a bug fix soon... but since that hasn't happened yet, I'm afraid it will take a while... I'm surprised, because I'm sure many people are experiencing this annoying problem, and in my opinion it's not a big challenge for your developers.


@Mozilla Please Fix this Bug. I know Windows 11 is not better than Windows 10 but Supports End and many Users and Customers used in Future this OS and if you don't want to lose any more market share, it's important to fix this minor bug for ordinary users too. Thanks ;-)

Archived 3 391