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How to remove and reinstal Firefox later on

bonsoir I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from m… (read more)

bonsoir

I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from my PC only, and reinstall it after repair with all the previous parameters and setting already installed ( list of passwords, ...)

said differently, I don't want to cancel it definitly because I use it on another computer and I want to recover it after my PC repair.

If you can help me I will really appreciate

Richard

Asked by auri.mac 2 years ago

Answered by FredMcD 2 years ago

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Firefox doesn't show sent messages in Gmail

Firefox doesn't show sent messages in Gmail. Neither individual sent messages nor conversations that include sent messages. The message lists display fine, but when I try… (read more)

Firefox doesn't show sent messages in Gmail. Neither individual sent messages nor conversations that include sent messages. The message lists display fine, but when I try to open a message / conversation it only shows a blank page. Currently the version of Firefox on this computer is 83.0 (64-bit), although the problem occurs since the most recent versions. It only happens with Gmail. Yahoo! and AIM work fine. Doesn't happen in Chrome or Edge

Asked by Omar Concepcion 2 years ago

Answered by Omar Concepcion 1 year ago

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Using touch monitor causes full screen YouTube to go gray and unresponsive

If I use my touch monitor when a video player is full screen, the full screen Firefox window turns grey and becomes unresponsive to mouse and touch input. I can exit full… (read more)

If I use my touch monitor when a video player is full screen, the full screen Firefox window turns grey and becomes unresponsive to mouse and touch input. I can exit full screen with Esc or F but the problem persists in full screen mode until I restart Firefox. Picture attached is my monitor when Firefox is in full screen mode.

Asked by jaakko.pohjalainen 2 years ago

Answered by jaakko.pohjalainen 1 year ago

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SEC_ERROR_UNKNOWN_ISSUER for Google and Youtube

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtu… (read more)

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtube.com

The error it shows when trying to visit these 2 pages, is SEC_ERROR_UNKNOWN_ISSUER.

I have tried to troubleshoot it and follow the solutions recommended at: https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_the-error-occurs-on-multiple-secure-sites

however none of the solutions described in this guide worked to solve my problem.

In that guide, one of the suggested solutions is to scan my system for any malware. I used the following: Windows Defender Maleware Bytes AntiMalware Karpersky TDSSkiller however the results are all clean.

In the guide, it suggested that I check the clock as well. The system clock however is synchronized.

Last, I have resetted Firefox Profile but this didnt fix the issue either.

I shall note that the issue appeared yesterday and so far nothing helped fixing it. Not even the system restarts.

The issue about visiting these two sites, is limited only to Firefox.

I can access https://www.google.com and https://www.youtube.com without problems using Google Chrome and the Opera Browser.

Also, Google Mail and Google Translate work fine on Firefox. These two sites can be accessed with Firefox without causing any SEC_ERROR_UNKNOWN_ISSUER errors.

Asked by SilentResident 2 years ago

Answered by philipp 2 years ago

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Text Encoding default

I want to change text encoding so it defaults to Unicode. If I use the [alt] key then the View tab I can change it from Western but it reverts back after closing the page… (read more)

I want to change text encoding so it defaults to Unicode. If I use the [alt] key then the View tab I can change it from Western but it reverts back after closing the page. Sometimes that does not work because the Text Encoding option in the View tab is greyed out. The About Firefox window says I am up to date with 83.0 (64bit).

Asked by scrumble1 2 years ago

Last reply by Paul 1 year ago

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Weird Scrolling with version 83

Good Morning Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had opene… (read more)

Good Morning

Today I had to repair Firefox and after restarting, I felt a strange scrolling sensation, it was not the normal Firefox scrolling, I even thought I had openend the wrong browser...so I went check about:config , and found some values where changed as new default values:

general.smoothScroll.mouseWheel.durationMaxMS 200 general.smoothScroll.mouseWheel.durationMinMS 50

I tought it was me the problem so I installed an older version of Firefox (80.0) in order to compare, and found a normal scrolling and those values:

general.smoothScroll.mouseWheel.durationMaxMS 400 general.smoothScroll.mouseWheel.durationMinMS 200

I think this is a mistake from devs, if i wanted to have horrible scrolling, I could just use Edge instead of Firefox, could you please bring the original scrolling back to Firefox?

Thanks

Asked by Wolfy 2 years ago

Answered by jumpnjil 1 year ago

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Same problem from v. 80.0 is back in 82.0 to current 83.0

I posted this problem back when v.80.0 was out. It was later fixed, but now it's back. Loading an external bookmark as the default start page in v.83.0 and using it as t… (read more)

I posted this problem back when v.80.0 was out. It was later fixed, but now it's back.

Loading an external bookmark as the default start page in v.83.0 and using it as the default bookmark (file:///C:/Mine/Testing/BOOKMARK.HTM) creates an error.

The error is that clicking on any url in the bookmark to visit and then clicking the top left arrow to return will always bring you to the top of the bookmark. It used to bring you back to the same location on the bookmark. Now, it brings you back to the top of the bookmark. Thus making it necessary to scroll back down to the location (url) you just visited. Really annoying to have to keep do this in order to return to your original location in the bookmark.

Hope someone can help again.


jscher2000 (jscher2000) helped and filed a bug report back then....... https://bugzilla.mozilla.org/show_bug.cgi?id=1636364

Asked by edbench 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Can't seem to recover my session

Hi, I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't lo… (read more)

Hi,

I always have dozens of tabs opened, if not hundreds. They have vanished. I’ve been trying to follow the topics on the matter, such as the one named ‘Session won't load’ (questions/1254740), to no avail.

Finally, this time I remembered not to close Firefox when I saw my tabs where suddenly missing. I’ve never seen the ‘Restore the previous session’ on the Firefox menu, and neither did I this time. Without closing the browser, I did a backup of the ‘sessionstore-backups’ folder. It contains:

‘previous.jsonlz4’, from 22/11/2020 17:42 ‘recovery.baklz4’, from 22/11/2020 18:57 ‘recovery.jsonlz4’ from 22/11/2020 18:58 ‘upgrade.jsonlz4-20201027185343’ from 31/10/2020 13:42 ‘upgrade.jsonlz4-20201108180448’ from 10/11/2020 15:05 ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34

The one I need is ‘previous.jsonlz4’, since by 18:57 I’ve already lost my tabs. From the update backups I think I could also use the one from 22/11. In any case, I don’t understand what I am doing wrong so as to recover the ‘previous.jsonlz4’. This is what I’ve tried from different threads on my profile folder:

The ‘-backup’ and ‘OLD’ changes belong to different attempts

- Rename (on ‘sessionstore-backups’ folder) ‘recovery.jsonlz4’ and ‘recovery.baklz4’ to ‘recovery-backup.jsonlz4’ and ‘recovery-backup.baklz4’, and also tried with ‘recoveryOLD.jsonlz4’ and ‘recoveryOLD.baklz4’ - Rename ‘sessionstore-backups’ folder to ‘sessionstore-backupsOLD’ - Rename (on the main profile folder) ‘sessionstore.jsonlz4’ file to‘sessionstore-backup.jsonlz4’, and also tried with ‘sessionstoreOLD.jsonlz4’ - Copy/paste the ‘previous.jsonlz4’ file into the main profile folder. - Rename ‘previous.jsonlz4’ to ‘sessionstore.jsonlz4’

Nothing has worked. Once followed the steps, Firefox keeps opening my startup page. Note that it does not restore my previous session (that is, some tabs regarding this same subject), but my startup page, which means my attempts are having some effect, although not the desired one. I do have the ‘Restore previous session’ checkmarked in ‘Setting/General/Startup.

I also tried to replace ‘recovery.baklz4’ (on ‘sessionstore-backups’ folder) with ‘previous.jsonlz4’, from 22/11/2020 17:42, hoping to be prompted with the ‘Well, this is embarrassing’ + ’Restore’ window. I had no success.

I’ve been trying to recover my tabs for hour by now and don’t find what I am doing wrong. Why does Firefox refuse to load my ‘previous.jsonlz4’ file? Am I missing something? Maybe ‘previous.jsonlz4’ is corrupted or something? Should I try to use the ‘upgrade.jsonlz4-20201112153044’ from 22/11/2020 10:34 file? (Although I would lose some information)

Some people talk about a ‘History > Restore Previous Session’. I cannot find anything similar.

Thank you very much

Asked by delfion.815 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Shortcut Creation for Ubuntu 20.04.1

I have switched from Windows 10 to Ubuntu 20.04.1 and am having trouble creating website shortcuts now. With Windows I used the following method [Support - Create a des… (read more)

I have switched from Windows 10 to Ubuntu 20.04.1 and am having trouble creating website shortcuts now. With Windows I used the following method

From my research it looks this is supposed to work with Ubuntu as well? It is not working for me, is this possible?

Asked by Justin Reina 2 years ago

Last reply by anilvijay5100 1 year ago

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Get rid of "This Time Search With.

I hate the "This time, search with" in the URL bar. When I want to search, I use the Search bar for that. I don't need extra icons that I'm not going to use taking up s… (read more)

I hate the "This time, search with" in the URL bar. When I want to search, I use the Search bar for that. I don't need extra icons that I'm not going to use taking up space in the URL bar. I've seen it suggested that they can be removed in the Search options page. But when I've tried that, it also removes them from the Search bar.

Here's what I want: for the URL bar to only have space for a URL, no "This time, search with" nonsense, but the Search bar left completely intact, with all the search engines I use.

Asked by r.thomas.wright 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox heavy spike and sometime freeze when PC is in high GPU usage

Hi I'm an Computer Vision engineer and I migrated from Chrome recently. The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes … (read more)

Hi

I'm an Computer Vision engineer and I migrated from Chrome recently.

The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes unusable and sometime freeze my whole PC entirely.

I'm not even talking about YouTube or video sites, just new tab is enough to cause problem.

This never happen in Chrome and I'm forced to keep using it every time I need to use GPU.

Is there any tip for this?

Asked by palm22180 2 years ago

Last reply by palm22180 1 year ago

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HIgh memory usage seems to continually increase!

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage! I can start … (read more)

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage!

I can start with a number of Tabs open & (after refreshing each Tab - to ensure it is "lice" & "active") I will get (according to Windows Task Manager) about 1,300MB in use.

Without opening up any more Tabs & without trying to run any Web-Based Videos, over a period of a few hours it will increase & increase & increase - perhaps getting up to 4,000MB!

I've cross checked with "about:performance" (to open FF's own Task Manager), to show the individual Tab usage, & that NEVER totals up to anywhere near the figures shown by the Windows Task Manager!!

Obviously, my FF is fully up to date!

Any comments!

Asked by John-B 2 years ago

Last reply by Terry 1 year ago

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Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 2 years ago

Last reply by cor-el 1 year ago

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Print Edit hangs in Suspend mode

Whenever I click on Print Edit WE button the edit page opens but all the buttons are inactive and the PE button in the toolbar shows SUS for suspend. Nothing I do fixes i… (read more)

Whenever I click on Print Edit WE button the edit page opens but all the buttons are inactive and the PE button in the toolbar shows SUS for suspend. Nothing I do fixes it. I've removed and reinstalled the lastest version of PE from the add-on web page 3 or 4 times. A right click on the PE button drops down a menu but the one I need, Edit, puts PE into suspend mode. What could be causing this? I'm running FF 83.0, 64 bit, Windows 10 Pro. Print Edit has always worked before. Does the latest version have a bug? Or does FF maybe have a bug?

Asked by idahouser 2 years ago

Answered by idahouser 1 year ago

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Cannot Log Into Online Banking Site

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I c… (read more)

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I can log in just fine from various other browsers.

I have Google around on the issue for awhile now, and have troubleshooted several different things based on what I've Googled, such as clearing all site cookies, data, cache, etc. Also I had a pop-up blocker add-on but I removed it and that didn't do anything. Lastly, I tried completely uninstalling Firefox and re-installing it without ANY add-ons, but it still doesn't work.

Details on what happens: I go to the log in page, and I put in my user and password and click to log in, and it does nothing. It just basically refreshes the page, so the page comes back up with blank user and password fields.

Any help/ideas on the matter would be much appreciated. Thanks.

Asked by dpsadler11 2 years ago

Last reply by Ed Hampton 1 year ago

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Can we have an option to restore the previous - previous session please?

When i switch on my computer i have to make sure that i open Firefox and restore the previous session before i do anything else. For example, if you click on a link in an… (read more)

When i switch on my computer i have to make sure that i open Firefox and restore the previous session before i do anything else.

For example, if you click on a link in an email - and if Firefox is not open - then it will open Firefox and you have lost access to your previous session tabs.

Yesterday, when i switched on the computer Adobe wanted to remove a program - so i uninstalled the program and then it opened a page in Firefox so i lost 50 tabs. Sigh.

SUGGESTION As well as having the option to restore the previous session could we please have the option to restore the session before that? I think this will make a lot of people very happy.

Asked by abbyeagle 2 years ago

Last reply by PBC 1 year ago

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Unable to restore session from file

Hey! First time I get that, I usually lose my tabs due to my mistake but this morning after starting my PC all the tabs were gone with no option to restore or any error … (read more)

Hey!

First time I get that, I usually lose my tabs due to my mistake but this morning after starting my PC all the tabs were gone with no option to restore or any error message. I backed up my previous session json and other files by hand but every time i copy it back into my profile folder and rename it sessionstore.jsonlz4 it just gets deleted after I open firefox and none of my old tabs get loaded. I scrounged the files before and saw that they contain my lost tabs, I just can't seem to restore them. I tried reinstalling firefox too but that didn't help.

Did the restore system change or is the backup corrupt ? Thanks!

Fred

Asked by ftarabout 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago