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Videos not playing

I am using Pop OS. Videos are not playing in firefox. In youtube it shows loading infinitly. In reddit all videos become green. I tried playing a downloaded video it also… (read more)

I am using Pop OS. Videos are not playing in firefox. In youtube it shows loading infinitly. In reddit all videos become green. I tried playing a downloaded video it also become green. These are only happening in integrated mode. If I use hybrid graphics mode all works good. I attached the about:support page and about:config page.

about:config page link about:support page

These files are taken in integrated graphics mode.

Asked by Thushiyantheswaran 3 months ago

Answered by Thushiyantheswaran 2 months ago

right click popup box

Hi, I unchecked something in my settings and I don't know what I did to cause when I right click to copy something there is no copy and a lot of the rest of the options a… (read more)

Hi, I unchecked something in my settings and I don't know what I did to cause when I right click to copy something there is no copy and a lot of the rest of the options are no longer there as well. Can you tell me what to do to repair this? It doesn't give me the option to take a screen shot either or I would show you what's left in that popup box. It only give me "Ask an AI chatbot" and the "translate".

Have a nice day, Tom

Asked by TomM60 3 months ago

Last reply by Denys 3 months ago

  • Solved

Right-click menu in 145.0.1

My desktop (Windows 10) Firefox just updated to 145.0.1 and the right-click menu is defective. It has a bunch of blank lines, the only options listed are search DuckDuckG… (read more)

My desktop (Windows 10) Firefox just updated to 145.0.1 and the right-click menu is defective. It has a bunch of blank lines, the only options listed are search DuckDuckGo, translate, and use AI. This ruins my browsing experience, since I can no longer open links in new tabs which is my favorite way of looking at newspaper home pages.

Asked by ben59 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

Right click menu options and certain keybinds seem to be broken

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite … (read more)

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite being functional) do not appear in the menu proper. Instead there are just empty buttons. In addition, certain hotkeys aren't working at all. Ctrl+C and Ctrl+V to copy paste are doing fine, but Ctrl-T and Ctrl-W to open and close tabs respectively do nothing. Neither of these issues were happening yesterday.

Asked by lorijroche 3 months ago

Answered by lorijroche 3 months ago

Firefox forcing daily restarts to "update" then making me create a new profile.

At least once a day since Version 145 dropped Firefox has told me I need to restart to update. When I do, it shows a pop up telling my I am opening an older version of Fi… (read more)

At least once a day since Version 145 dropped Firefox has told me I need to restart to update. When I do, it shows a pop up telling my I am opening an older version of Firefox and need to create a new profile to avoid corrupting my data. Daily, sometimes twice a day I have to go in and switch profiles back to the profile that has all of my book marks. Every computer in our office has this issue now. One of them deleted a profile without prompting, and it is not even in the appdata folder with "deleteme" in front of it. It is just gone. The last update had tabs crash daily. Is there any hope of stopping the second broken update in a row from wasting my time fixing it every day?

Asked by d h 3 months ago

Last reply by jonzn4SUSE 3 months ago

  • Solved

ArcGis either won't load or takes hours

I use Arcgis quite a bit for property info and for the last several months, it either won't fully load or has constant freezes when doing anything. It also freezes other … (read more)

I use Arcgis quite a bit for property info and for the last several months, it either won't fully load or has constant freezes when doing anything. It also freezes other windows I have open and most the time when I shut down those windows and start FireFox again, my home screen (Start Page) won't load? I have to dump history/cookies and sometimes flush dns. I contacted ArcGis and they say it works fine on their end. So I suspect FireFox is the issue.

I downloaded the Opera browser last night and it has no problems with this site. I won't use chrome or edge.

Any help figuring out what's going on? I have changed no settings, no vpn, no private browsing either. It seems with each FireFox update, my issues get worse?

Win 10 on desktop. FF version 145.0.1 the site in question https://experience.arcgis.com/experience/ba70b3d86f5e4bbeb7582591f3dde16a/

Asked by Nightowl 3 months ago

Answered by jonzn4SUSE 3 months ago

Firefox Blocking Dropbox

I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right … (read more)

I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right hand corner) but it will not connect. Did I accidently change a setting? Your help would be greatly appreciated. FYI. I can access like normal using Safari but I would prefer to keep using Firefox. Thanks. Dave

Asked by Dave 3 months ago

Last reply by Denys 3 months ago

Firefox desktop

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn… (read more)

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn it off. I went out for several hours today and when I came back there was a new version of Firefox installed. When I opened Firefox I realized it was a new version because it would not let me logon until I had completed a profile. My old version never did this. In addition all of my saved passwords had disappeared as well as my bookmarks. I'm using a Dell laptop running Win 11, about 2 years old. I don't understand how this could happen. There was no one here while I was out. I looked to see if there was a saved profile but only the one in use showed up. The current version appears to be 145.0.1. One thing that might have something to do with it. I might have been asked yesterday if I wanted to synch firefox on my computers but I'm not sure how I answered this (I'm almost 90 and my memory is a bit imperfect).

I do have Firefox on a second desktop which is running Win 10. Is it possible to use that profile. That computer has not been turned on since this happebd and is currently asleep. Any help or suggestions will really be appreciated!

Asked by wls4 3 months ago

Last reply by Denys 3 months ago

  • Solved

Alt menu opening when tabbing into the Firefox application

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening th… (read more)

I've been having an issue of, whenever I tab into Firefox from a different application on my computer, the alt menu opens. Firefox seems to be interpreting me opening the program as pressing the alt key, because even when I have the menu bar set to always be open, the input immediately goes to the "File" dropdown option of the menu, just as it would if I pressed the alt key. However, I tried to troubleshoot this by 1. opening a program that tracks keyboard inputs and that didn't show such a thing happening, and 2. I checked if this issue was happening with other applications that have switch the input to the upper menu bar when the alt key is pressed, and that was not the case. This is making it a lot harder to use Firefox, as using a keyboard shortcut to open a new window (ctrl+shift+p, or ctrl+i) while in a normal Firefox tab, it will not automatically open to the new window (as it is set to do automatically), it will also not let me open the new window -- either by alt-tabbing or by clicking the new window on the windows taskbar -- and instead reopens the alt menu and sets the input to that menu, locking me to the original Firefox page unless I tab into a completely different application and then into the new window. This issue also makes me unable to input key commands or text into my active tab immediately when I reopen it, instead forcing me to close the alt menu first either or clicking somewhere on the page. And since I don't keep the alt menu visible at all times, this forces the screen to shift up and down jarringly when I'm simply trying to use the computer.

I'm using Firefox on a Windows 11 computer. I've tried refreshing Firefox and have tried my absolute best to find articles related to this issue but to no luck. Thanks for any help or advice!

Asked by Anacet 3 months ago

Answered by TyDraniu 3 months ago

  • Solved

145.0 and 145.0.1 Broke NordPass - Waterfox 6.6.5 works fine

Unfortunately the latest release has broken the ability to support the NordPass extension. I also have WaterFox as a backup based on historical usage challenges, and sur… (read more)

Unfortunately the latest release has broken the ability to support the NordPass extension. I also have WaterFox as a backup based on historical usage challenges, and sure enough it supports NordPass with no issues.

The issue is when a user completes the Account login to Nord itself, then enters their master password for NordPass via the browser. It then gets lost, presenting the animated circle as if it is attempting to process the next step, and it fails to exit that state.

Asked by Costa Firefox 3 months ago

Answered by Denys 3 months ago

I don't want AI

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security tha… (read more)

Hi! I have seen that Mozilla will be moving forwards with integrating AI to Firefox. I am very uncomfortable with this, as AI poses a risk to the privacy and security that made me choose Firefox in the first place. If this is the case and AI is truly integrated (at least without an option to turn it off or opt-out completely) I will no longer use this browser and switch to something else. I enjoy Firefox so I am hoping that this will not be necessary....but we will see.

Asked by wrensthings 2 months ago

Last reply by Paul 1 month ago

Recent update deleted all my bookmarks and history

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow … (read more)

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow me to upload an old data file and I can't restore my previous session. I tried checking both profiles but neither had my information saved and now when I open the about:profiles says "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

I'm scared to try anything else because I don't want to mess anything up further but I really need my tabs and history back.

I restarted my computer and then reopened firefox and it had updated and I noticed my bookmarks were gone but my windows/tabs were open, so I tried to choose a file on the bookmark backup and nothing was happening so I restarted and after that all my history and tabs were gone and I couldn't restore them.

Asked by Nor 3 months ago

Last reply by as 3 months ago

If I have Firefix open, I can no longer click in any games I have open

For some reason, the Menu Bar kept coming up, even after I disabled it. I tired a few about:config things, the one that seemed to work was to disable the ALT key. But I s… (read more)

For some reason, the Menu Bar kept coming up, even after I disabled it. I tired a few about:config things, the one that seemed to work was to disable the ALT key. But I still can't click anything in a game with my mouse while firefox is open. I have two monitors. I have uninstalled and reinstalled Firefox. I've looked around the internet and I can't seem to find my exact problem. Please, please help!

Asked by anghellic 3 months ago

Last reply by TyDraniu 3 months ago

Stop deleting my history

I've deselected "Clear history when Firefox closes" 3 times already, and it keeps coming back. I don't want my browsing, and especially search and form history to be dele… (read more)

I've deselected "Clear history when Firefox closes" 3 times already, and it keeps coming back. I don't want my browsing, and especially search and form history to be deleted, I use it every day. How do I stop this option from coming back? Or do I have to abandon my decades-long relationship with Firefox and find another, less annoying browser?

Asked by cadir66737 3 months ago

  • Solved

How to get the hidden left side toolbar back after I removed it by mistake on another computer?

There is a left side hidden toolbar that has history AI etc pictured below. I removed it on another computer by mistake and can't figure out how to get it back. It is on… (read more)

There is a left side hidden toolbar that has history AI etc pictured below. I removed it on another computer by mistake and can't figure out how to get it back. It is on a Windows 11 machine. Thank you for any help.

Asked by wm8 3 months ago

Answered by Denys 3 months ago

Scrolling through tabs buggy

I have my tabs on the side because I simply find it easier, but I have noticed that when I scroll too fast in the tab-sidebar it sometimes creates gaps way too big (like … (read more)

I have my tabs on the side because I simply find it easier, but I have noticed that when I scroll too fast in the tab-sidebar it sometimes creates gaps way too big (like you can see at the bottom of the image I sent). How can I fix this?

Asked by ZeSved 3 months ago

Recovering bookmarks previous to their elimination.

I'm not a PC expert. "Search Bookmarks" does not list all my previous bookmarks. In layman's terms, how do I recover them for daily use? The few that are listed were prev… (read more)

I'm not a PC expert. "Search Bookmarks" does not list all my previous bookmarks. In layman's terms, how do I recover them for daily use? The few that are listed were previously rarely used. Thank you for your help.

Asked by w5hx 3 months ago