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  • Archived

Bad Request error

When using an internal website I usually get an error when using Firefox: Bad request Cannot parse token. root cause: Unable to decrypt bytes [ (then a bunch of numbers).… (read more)

When using an internal website I usually get an error when using Firefox:

Bad request Cannot parse token. root cause: Unable to decrypt bytes [ (then a bunch of numbers).

If I clear cookies this then it works for a while. If I use Chrome or Edge it usually works although sometimes I get something similar. The IT chaps insist it's a browser issue(of course). I'd rather not have to keep clearing cookies - any thoughts?

Simon

Asked by Simon Heffer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Does any way exist to delete private browsing cookies (without restarting)?

Very often I need to delete cookies from web sites so the sites won't remember me. The cookies in private tabs never show up in "Privacy & Security / Cookies and Site… (read more)

Very often I need to delete cookies from web sites so the sites won't remember me. The cookies in private tabs never show up in "Privacy & Security / Cookies and Site Data" (so I can't delete them from there), and they don't go away when I close the tabs or windows. It seems that I can only get rid of them by shutting down Firefox - a horrible solution when I have many other tabs and windows open.

I can't believe that no way exists to delete cookies (and local storage) in private windows and tabs. Does anyone know some way to do that?

Asked by n.p. 1 year ago

Last reply by n.p. 1 year ago

  • Archived

Firefox delete my cookies without ask

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... ev… (read more)

Hi, since last Firefox update, my browser started to delete random cookies without sense and without ask, it's annoying to log in again in all my socials and emails... every 2 days i close Firefox without deleting anything and then Firefox deleted some cookies (not all), can anyone help me since i can't contact directly with Mozilla.

Greetings.

Asked by Oscar 1 year ago

Last reply by Oscar 1 year ago

  • Solved
  • Archived

This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (read more)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

Asked by AntonyMan 1 year ago

Answered by AntonyMan 1 year ago

  • Archived

Every week i have to re-logon to sites

Once every week it seems Firefox forgets im logged in and kicks me out from every site. I can close Firefox and turn off computer and im still logged in on Youtube on st… (read more)

Once every week it seems Firefox forgets im logged in and kicks me out from every site.

I can close Firefox and turn off computer and im still logged in on Youtube on startup, but some time during week it seems to drop the logged in state and i have to redo it on multiple sites.

Im starting to wonder if it has something to do with my Phone visiting Youtube on same account that screws it up. It seems to happen when i disappear from PC for some hours and comes back. In that time ive usually streamed Youtube content on Chromecast.

Ive had this happen meanwhile i was logged in on Youtube with the tab open. Once i refreshed i was logged out. Ive cleared cookies/cache to test if that was the issue but that didnt fix it. Other than that clearing cookies is disabled and has been so at all times.

This problem has been going on for a few months.

Asked by MeSaber 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Clear cookies and site data when firefox close with exception for some website.

Greetings, I've been wondering is there a way (or setting) that will clear all cookies and site data when firefox closed, but with exception. For example I want all cooki… (read more)

Greetings,

I've been wondering is there a way (or setting) that will clear all cookies and site data when firefox closed, but with exception. For example I want all cookies and site data from all site be cleared when firefox closed except for mozilla.org and yahoo.com so when I reopen firefox i don't need to relogin to both sites.

Asked by Frumentius 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Auth cookie deleted when new tab is opened

Hello, one of my Auth cookie is deleted after new browser's tab is opened, when "Delete cookies and site data when Firefox is closed" feature is enabled. This issue is pr… (read more)

Hello,

one of my Auth cookie is deleted after new browser's tab is opened, when "Delete cookies and site data when Firefox is closed" feature is enabled. This issue is present only with one particular site so it is most likely caused by some error on that site's end. But I would like to ask if there is a chance the "Delete cookies and ..." feature can affect/delete cookies when new tab is opened (without closing Firefox browser).

Thank you in advance.

Asked by jslavik609 1 year ago

Last reply by jslavik609 1 year ago

  • Archived

Facebook on Firefox

Hello When I call up Facebook via the Firefox browser, the error message always comes up: Cookies required - cookies are deactivated. Please activate cookies in your brow… (read more)

Hello When I call up Facebook via the Firefox browser, the error message always comes up: Cookies required - cookies are deactivated. Please activate cookies in your browser settings to continue or you will get the error message: redirect error. However when the cookies are activated even no working. There are no problems here with Internet Explorer. Do you have a solution? Thank you.

Asked by info3596 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Under "Cookies and Site Data," "Clear Data" also removes the exceptions to "Delete cookies and site data when Firefox is closed."

Under "Cookies and Site Data," "Clear Data" also removes the exceptions to "Delete cookies and site data when Firefox is closed." That's a contradiction, and basically i… (read more)

Under "Cookies and Site Data," "Clear Data" also removes the exceptions to "Delete cookies and site data when Firefox is closed." That's a contradiction, and basically it becomes a waste of time to enter the exceptions. That's what exceptions are -- the rule "exepts" them. It would be nice if Firefox could fix this (unless there is already a work-around for it). FWIW. Thanks.

Asked by carlj.thelder 1 year ago

Answered by cor-el 1 year ago

  • Archived

Page not loading correctly after last update

The page isn’t redirecting properly An error occurred during a connection This problem can sometimes be caused by disabling or refusing to accept cookies. I can't f… (read more)

The page isn’t redirecting properly

An error occurred during a connection

   This problem can sometimes be caused by disabling or refusing to accept cookies.


I can't figure out where to make the changes on the page to accept cookies for that page.

Asked by angeliquejohnson1 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox logs me out of sites and clears cookies every 24 hours

This is going on for the last 5 days or so days. It seems to happen on a fixed schedule. Everyday on a specific time I will get logged out of google,gmail,youtube,faceboo… (read more)

This is going on for the last 5 days or so days. It seems to happen on a fixed schedule. Everyday on a specific time I will get logged out of google,gmail,youtube,facebook,reddit and have to re-accept cookies. I am not sure why this is happening but it is very annoying.

Asked by Profat 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

hello I have a question about cookies and cache

Hello all I have a site that I log into to manage different things and everytime I go the help section it asks me to relogin. I contacted the support for this site and t… (read more)

Hello all I have a site that I log into to manage different things and everytime I go the help section it asks me to relogin. I contacted the support for this site and they say it is a problem of cookies or cache. However, even after I have wiped the cookies and delete the navigation history, I cannot log in.

Is there a magic way to clean cache and cookies, thank you

Kimbert

ps when joiningdata

found this "safeMode": false,

   "supportURL": "https://support.mozilla.org/1/firefox/81.0/Linux/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1,
   "policiesStatus": 0,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": false 

??? what is this 'remote'!!!

Asked by Kimbert 1 year ago

Last reply by Kimbert 1 year ago

  • Archived

logged in websites are not remaining logged in, must re-log in every few hours

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, eve… (read more)

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Asked by JC 1 year ago

Last reply by cor-el 1 year ago

  • Archived

About cookies.

How to activate my cookies ! Thanks in advance for your help Eric Landry xxxx.xxxxxxx@xxxxxxxxx.xx (email address phone number removed by moderator; please do not post p… (read more)

How to activate my cookies ! Thanks in advance for your help

Eric Landry xxxx.xxxxxxx@xxxxxxxxx.xx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by Eric Landry 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Cookies not being kept

http://www.websudoku.com/ is losing cookies (options selected and level of Sudoku). This has worked in past. Additional info. If I leave page and select Sudoku page again… (read more)

http://www.websudoku.com/ is losing cookies (options selected and level of Sudoku). This has worked in past. Additional info. If I leave page and select Sudoku page again - cookies are gone. It is not a matter of closing my browser or even my tab.

Asked by Col_Boogie 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Clearing cache also clears all logins!

Hi All, Several times I've cleared my cache and managed to also delete ALL of my logins. I most certainly do uncheck the box for "Cookies and Site Data", leaving only "Ca… (read more)

Hi All,

Several times I've cleared my cache and managed to also delete ALL of my logins. I most certainly do uncheck the box for "Cookies and Site Data", leaving only "Cached Web Content" checked and it still deletes all info. Also whenever I go back in that page, both are (again) checked.

What am I doing wrong?

Is there a way in "about:config" to default this area to "Cached Web Content" only?

Russ

Asked by RASelkirk 1 year ago

Last reply by RASelkirk 1 year ago

  • Archived

Firefox deletes browser data

Hello. I configured Firefox so that whenever I close the browser only the Browsing & Download History and Form & Search History to be deleted, so that I don't hav… (read more)

Hello.

I configured Firefox so that whenever I close the browser only the Browsing & Download History and Form & Search History to be deleted, so that I don't have to login on every relevant website (facebook, youtube, mail, etc.) It was working fine until a few days (~1 week ago) when it started logging me out of some websites randomly and I basically have to login again. I basically close the computer and the next day I find myself logged out of some websites.

Did this happen to anyone else?

Asked by fusiflag 1 year ago

Last reply by FredMcD 1 year ago