Firefox Support Forum

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of inactivity, PDFs become unreadable, and seem to cumulate everything that was displayed on screen (see screenshot). Ctrl + F5 does not help, and neither does closing the window and opening a new one with a link to the file. KDE Document Viewer displays the same file correctly.

With the update to 115.10.0esr my bookmarks that were on the left hand side of the screen are gone. When I look at bookmarks there are a few, but I had multiple folders for different subjects, I do not find. I would like to have the procedure to return my bookmarks back to the left hand side of the screen with all of my bookmarks, bookmark folders, and other bookmarks like it was prior to the update. Thank you for help, Steve Zimmerman

Had to replace FF with Chrome in order to play DRM content on my W11 laptop. I get message saying you are downloading remedy, but nothing ever changes. Would prefer to continue 15+ year relationship with FF, but seems like youre abandoning capabilities for DRM video content?

Once updated Firefox all old tabs didn't open ( and it was not possible to restore them anymore). So I'd like to restore all old tabs of yesterday session. Really important for my work. Looking forward to hearing from you asap. Regards, Orlando.

Whenever i sign into youtube and then close the window when i come back ive been signed out and have to sign in again. i have "delete cookies and site data when firefox is closed" off and dont know what else to do

Currently, I use Firefox version: 116.0.2 on Ubuntu 20.04.6 LTS.

I encountered a phenomenon like this:

• When I logged in to the application, in the tab I was working on, the Firefox session memory was lost (don't open new tabs)

What is the cause of this phenomenon? How can I fix it?

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

The RAM usage increases, from 1GB to 40GB+ within a matter of minutes of starting Firefox. I have not added any extensions in months. I turned of several with no improvement. I have 6 tabs opened. Firefox has crashed several times the past couple fo months. I have been away on travel for 2 weeks, and today the problem is much worse.

Firefox (37916) 51GB, Extensions (34308) 370MB, GPU (33072) 298MB , and everything else < 100 MB.

I really love Firefox - use across my 4 devices. Only on my desktop am I seeing this. Laptop, iPad, and Android all work fine. Running Win 11

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download and the file downloaded can't be opened.

Thanks!

My Firefox recently updated to version 124.0.2. Afterwards my taskbar shortcut broke, so I pinned a new one manually (right-clicked Firefox in start menu > open file location.) When I opened Firefox it had reset the primary profile to be default, so I changed it back to my BetterFox profile. Since then I've run into several oddities, such as Firefox crashing when it's running in the background, getting an error saying "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window," when I try to open it, invisible shortcuts in my taskbar(see image) and my bookmark visibility resetting from always to only in new tab every time I start up Firefox. Please help me.

HI Mozila firefox support team,

I would request you to kindly provide me bookmark,

My laptop windows was creached, after that i logged in on other laoptop but, unfortunatly the bookmark is not sync and showing/downloading after logged in. please look into this.

My book mark it was very old and using since 8 years almost as i remember.

I followed below link. but still the same..

https://support.mozilla.org/en-US/questions/1444740#answer-1647784

bold textDear Firefox team.

My Laptop OS was dead, I unable to syncing my bookmark on new windows-10 OS and logging with gmail account.

how can i get the syncing bookmark on my laptop.

can anyone help me. my bookmark is very important and up to date till last week.

Version : 24.0.2 (64-bit https://prnt.sc/jY-u_50dt2b7

I am receiving this error message when I try to log into my router. My router has a certificate from Let's Encrypt.

What settings do I have wrong?

Regards.

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Hi,

We have an application where we do not want to share the session cookies between tabs. Is this possible? If above answer is yes, next we would like to filter out some cookies by name that should not be shared across tabs. Meaning, we want some cookies that can be shared across tabs and some should not be shared.

Thanks in advance

Dzień dobry, W mojej przeglądarce chciałabym skorzystać z czatu GPT, ale pojawia się komunikat, że żeby skorzystać muszę wyłączyć blokadę reklam. Szukałam takiego czegoś w ustawieniach i firefox support, ale nie znalazłam nic co by pomogło w wyłączeniu blokady reklam. Czy mógłby mi ktoś pomóc i pokierować jak mogłabym wyłączyć blokadę reklam? Jeśli tak, byłabym wdzięczna.

Proszę o szybką odpowiedź

Pozdrawiam Lena Cieślak