Firefox Community Forum

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working

Hello I am unable to log into my email the below message keeps popping up. "Please retry with a different device or other authentication method to sign in. For more details, please see this link" I have reset my password still having the same issue. Please assist!! thank you!:) Georgia

[email removed]@hotmail.com

Hello, I am no longer able to sign into my Apple iCloud account and tools (Mail, Calendar, Notes, etc) through my Firefox browser. The problem started this past Friday, and it happening on both my home office and work laptops. When I switch to my Microsoft Edge browser on the same 2 laptops, I am able to sign-in to my iCloud account and tools without any difficulty. So it is not a problem on the Apple iCloud side. I am able to access my iCloud account and tools/apps from my iPhone and my iPad as always. It is only when I try to login from a Firefox browser window that I get a "Failed to Verify Your Identity" error message.

Each day I get an email from Microsoft OneDrive with photos of the day, titled On this day"'. Clicking on a button titled "View all memories" on the email causes the photos from that day to appear as a new tab on Firefox. Perfect. Until a couple of weeks ago.

At that time, clicking on it caused the new tab to appear but no photos are displayed. The screen looks as if it's trying to load the pics, but nothing shows up. When I open up the OneDrive website directly, I can click on "Photos" and see ALL photos in my cloud account, and there is also a row at the top under the title "For You" which shows several clickable buttons titled "September <XXX>", "A new trip", "Revisiting <month XXX>", "Last week", etc. Clicking on each of those separately yields the same result as when I clicked on "View all memories" from the original email, which is that nothing is displayed but it appears to be trying.

Below the "For You" row is "All Photos" sections which has everything, but not organized like the "For You" row. It simply is the entire set of my pictures from which the "For You" buttons do their selection from.

I exchanged emails with the MS OneDrive support over several days, who made numerous suggestions, but none worked. We did determine, though, that the photos do appear seamlessly if I switch to Edge as the default browser, but I want Firefox as my default.

Because the photos did appear under a different browser, they suggested I contact Firefox, which I'm doing. And this is after I've tried all the suggestions contained in a google search I entered as: "firefox setting to allow microsoft onedrive photos of the day".

Understandably, I'm very frustrated and appreciate any suggestions anyone can provide. Thank you.

Up until recently Bing Maps in the UK has the option to display Ordnance Suvey Maps and the function to measure distance.

Now, using Firefox, Bing Maps display a Beta version with very limited functionality. Using Microsoft Edge, Bing Maps have all the functionality that I expect.

Has something changed within Firefox that has caused this problem? Is there something that can be done to allow Bing Maps to work correctly from within Firefox?

In my Firefox browser, when i try to sign in to Youtube, a window says "there was an issue signing in to Youtube" pops up. None of the troubleshooting articles are helpful for my situation. My Firefox browser is up to the latest update - version 146 on windows 11. Youtube works, but i am prevented from signing in to my account.

I have used Youtube in Firefox before by signing in to my google account, the only thing that has changed was that I went into settings and cleared my browsing history, cache, and cookies. Once those were cleared, Youtube won't sign me in and only shows that error window.

In my Firefox browser settings, I have set Youtube to accept cookies and have disabled adblock for Youtube.

My Youtube account is still accessible using Chrome, but not in Firefox. Youtube WILL sign me in if i use Firefox private browsing. I'd rather not use chrome since Firefox is my primary browser and I'd rather not jump through the extra steps of google sign-in using private browsing.

I do have a Google account with my school institution, but that has never been an issue (expect it won't open google maps for some reason, not the issue here though). My Youtube has always been signed in with my personal Gmail, not my school Gmail. I'm not sure if that's interfering with anything.

To reinstate the main issue: I cleared my browsing data and cookies, now Youtube in Firefox won't sign me in.

I am using Firefox desktop on Windows 11. I have downloaded hundreds of articles from this website, with no problem until yesterday. I accessed the website using Edge, and it worked fine.

When trying to access a particular article to download it to Ancestry, the following message appears:

Application error: a client-side exception has occurred (see the browser console for more information).

I accessed the browser console for more information, which I'm sure someone can understand, but not this grandma. This is what I got:

The resource at “https://www.newspapers.com/static/js/consent/sourcepoint.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. ChunkLoadError: Loading chunk 3683 failed. (timeout: https://www.newspapers.com/_next/static/chunks/3683-ff579d469765b88f.js)

   NextJS 6

1528-4da4b08762a551e1.js:1:4065 Uncaught Error: Minified React error #423; visit https://react.dev/errors/423 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.

   NextJS 17

1dd3208c-fc303f05ffab3b31.js:1:118350 Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1528-4da4b08762a551e1.js Source Map URL: 1528-4da4b08762a551e1.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/webpack-b55f805a59a40ebd.js Source Map URL: webpack-b55f805a59a40ebd.js.map Source map error: Error: request failed with status 403 Stack in the worker:networkRequest@resource://devtools/client/shared/source-map-loader/utils/network-request.js:43:9

Resource URL: https://www.newspapers.com/_next/static/chunks/1dd3208c-fc303f05ffab3b31.js Source Map URL: 1dd3208c-fc303f05ffab3b31.js.map

I really don't want to stop using Firefox, but I need a usable browser. Can you help me?

Last week we lost the progress bar at the bottom of videos on Prime Video. When I cursor over the bar it returns Infinity:NaN:NaN. Switching to MS Edge and the progress bar appears as normal. I get the same results in Firefox on both my PC and Laptop. I have updated and reinstalled Firefox to the lastest version. I have NOT added any new extensions in the last year.

I have a new laptop and am using Firefox as my browser. But when I'm on Facebook, go to chats it says that video chat isn't supported by this browser. Does Firefox not allow this? I've tried going to permissions to allow Facebook to access my camera and microphone, but unable to do so. How do I use the video chat feature in Facebook chats?

I updated to Firefox 141.0 and now Google Maps is not working correctly. When I look for directions the map does not show the route. If I go to street view I get a black screen. Google maps is working fine on Edge or Google on the same pc.

Just recently on Macys website I have started getting access denied messages. I can get onto the site itself but if I click on a product it gives me the access denied when trying to open in new window. Im able to open in edge. Ive cleared Firefox cookies/cache as well as macys restarted and still cant open products links. This is what I get:

Access Denied You don't have permission to access the requested URL on this server.

Reference: 0.8551c317.1763836919.1bf16ce4

Youtube has two settings that must be turned on for captions to show and start automatically when watching a video. "Always Show Captions" and "Auto Play Captions" and not be forced to be signed in to YT. Both settings must be checked off/turned on for captions to work and "set" in the cookies, for captions to work when not signed into YT.

Previously, one could sign in to YT, re-select the settings, refresh browser and then sign out and the captions would work when signed out and viewing YT content.

Since your update today, YT's "auto play captions" option is now missing when using Firefox, but not when using chrome, meaning when using Firefox, it can't be selected while using that browser. The result is that persons who choose to use Firefox instead and don't want to be signed in to youtube, not wanting our information followed in a non anonymous manner, can't use firefox to watch YT and still have captions working without having to constantly turn them on for every single video watched (that's where "auto play captions" came in).

Bad, bad move. On both mozilla's part and YT's.

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

When I play YouTube videos in Firefox, the video stutters and drops frames, even at 480p. Audio keeps playing normally. This does not happen in Chrome on the same computer. The issue started about a week ago. I’m using Firefox on Windows 11 on a laptop. Restarting Firefox did not fix it.

Netflix stopped working with Firefox saying that an update is required. My Firefox and OS (Win11) are completely up to date.

Update required

Looks like your browser, operating system, or device is not supported. Please make some updates to access Netflix. Learn more about updates and requirements here.

Can't access your account? Contact us.

Firefox has been my browser of choice for well over 20 years. I have a game I play every day (from FaceBook) just this week when I try to go to it on my laptop - it says your browser does not support WebGL. it has always opened using Firefox - this is a new error message. and the computer is only 5 months old and has Windows 11 on it. I do not want to switch to Google or Edge.

Like I said - opening the app worked every day up until about a week ago. What gives?

Hello Firefox Support Team,

I would like to report a browser compatibility issue regarding CSS positioning behavior that differs from Chromium-based browsers.

• • Issue Description:**

When an element with `position: sticky` is placed inside a container with `position: fixed`, Firefox treats the sticky element as if it has `position: relative`, effectively breaking the sticky positioning functionality.

• • Expected Behavior:**

The sticky element should maintain its sticky positioning behavior even when nested inside a fixed-positioned container, as it does in Chromium-based browsers.

• • Current Firefox Behavior:**

The sticky element loses its sticky properties and behaves like a relatively positioned element.

• • Use Case:**

This issue particularly affects modal implementations where: - The `body` element receives `position: fixed` to prevent background scrolling - Page elements (such as `.total-section`) should maintain their sticky behavior regardless of changes to the body positioning

• • Browser Comparison:**

- **Chromium browsers (Chrome):** Sticky positioning works correctly in this scenario - **Firefox:** Sticky positioning fails and falls back to relative behavior

• • Request:**

Could you please consider aligning Firefox's behavior with other major browsers? The current inconsistency creates cross-browser compatibility issues and forces developers to implement JavaScript workarounds.

Thanks!

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, every action I take results in being sent back to the sign on screen. After clearing with Quicken Support as requested by BOA, I was directed to use a different browser which worked normally. I was told by BOA that the issue was with Firefox.