Firefox Community Forum

Hello,

Recently I have noticed 'Your browser is being managed by your organization. - That being ImportEnterpriseRoots' appearing in settings. I have seen this mentioned by others but as of yet I cannot see if it has been sorted yet. I have uninstalled and it went away, but it has since returned the following day. I Do not have any other anti-virus on this laptop other than Windows Defender so it cannot be that. I will not be using Firefox as default until this is gone, or at the very least know that its safe.

Hello there！ I recently updated Firefox to 137.0.1. But the update doesn't automatically display the status bar when you hover over the bottom of the page. I had to resize Firefox to make it full screen to display the status bar properly. This makes it difficult for me to use Firefox. I'm pretty sure this is due to a version update. This problem occurred after I updated the Firefox browser, during which time my Windows system was not updated. Is there any solution? Or how can I download a previous version of the browser?

suddenly my work account at https://outlook.live.com is a completely white screen.

access to other instances of this account (Onedrive, filesharing etc) are fine. Email account works on phone, so no problem with log-in

I have re-started the browser

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p).

• I've deleted the cookies and cache but that doesn't solve the problem.
• I always keep current with FF updates.
• The problem is only on my computer. No problem on my husband's computer.
• No problem in Edge or Chrome.

What next?

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

All my other browsers work fine but since April 4, 2025 Firefox won’t work at all. Websites won’t load. I have tried to clear my cache & cookies, I have checked my connection settings, I have checked for malware, I have turned off all my extensions and I have completely restarted my computer several times now, nothing has worked. I also did trouble shoot mode & reinstalled Firefox (though I will admit I maybe didn’t do this step properly). I refreshed Firefox. Why is it not working? What happened? I don’t know what to do as I don’t want to lose all my bookmarks and passwords that I have yet to move over to my password manager. Please help.

Hello,

as per description I noticed that firefox version 138 requires an ArrayBuffer as the argument of WebAssembly.compile() and doesn't allow anymore (like in 137) a SharedArrayBuffer, is this intended or it will be fixed in the future? Follows a simple test case. Kind reagards.

--- index.html --- <title>Example</title> <script> let instance = undefined; async function loadWasm() { try { const response = await fetch('./sum.wasm'); const buffer = await response.arrayBuffer(); const sharedBuffer = new SharedArrayBuffer(buffer.byteLength); const tmpView = new Uint8Array(sharedBuffer); tmpView.set(new Uint8Array(buffer)); const module = await WebAssembly.compile(sharedBuffer); instance = await WebAssembly.instantiate(module); } catch (error) { alert(`failed to compile in wasm: ${error.message}`); } } loadWasm(); function testWasm() { if (instance) alert(`sum 1 + 2 = ${instance.exports.add(1, 2)}`); else alert('invalid instance, failed to compile'); } </script> <button onclick="testWasm()">Press to run wasm function (sum)</button> --- ---

--- sum.wat --- (to convert into .wasm using: wat2wasm sum.wat -o sum.wasm) (module (func $add (param $lhs i32) (param $rhs i32) (result i32) local.get $lhs local.get $rhs i32.add) (export "add" (func $add)) ) --- ---

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We tried reinstalling FF. No luck.

Is there a way to reopen the previous session?

Has that feature been deleted?

I DO NOT use Google for anything, if I can help it. Every time I go to my credit union's website, the google bar showing View this page in (English, in my case) or turn off for detect language shows up. I have no idea where it came from, I haven't used Chrome in years.

I've attached a small screenshot. It's not a huge deal, but I don't like google showing up at my credit union, or anywhere else.

Any help would be appreciated.

Dear Mozilla Geeks—

As practically every other Firefox user, my bookmarks evolved into a lengthy file system that uses folders to segregate categories of bookmarks.

That is, it used to have this feature.

After the last update all or most of the bookmarks (I can't tell by scrolling down the long list) are devoid of their organizing folders. This puts a great deal of information beyond easy reach. In Mozilla Help topics one is advised to click on the library icon in the toolbar ... only there is no such icon on my copy of Developer's Edition.

Can someone suggest a method or methods to recover the folders?

Some passwords have been lost as well.

Yours Sincerely,

Glen

I am receiving pop-ups from what appears to be Mozilla Firefox saying: System is infected! Viruses detected, Turn on protection and delete viruses. The virus identified is ZEUS.2020 Trojan. Click here to scan and clean via: d3av3500fes73a78mk0.mosgdefender.com This link doesn't work. So, how can I get this issue resolved? Any help would be appreciated. These pop up happen frequently one after the other. I appreciate any help solving this issue. Thank you, Tricia Hawkins

This problem started yesterday. The sound in YouTube with Firefox is extremely low. As far as I can tell, the problem doesn't exist elsewhere. Other browers are OK with YouTube and other websites that have sound are OK with Firefox.

I reinstalled Firefox and rebooted the computer - still has the problem.

I'm using Windows 11 24H2 (home) on my desktop.

windows 10 is up to date firefox is up to date (137.02 64 bit) dark theme

there is no bookmark sidebar button at the right of the address bar

I am running firefox in 5 windows with at least 7 tabs each every time i exit, reopen of update it i have more that 35 Bookmark LEFT Side Bars to close IF i have the patience to close all of them WHICH NEVER HAPPENS... (this is happening since too long, I am pissed off...)

I searched, tried a couple of "solutions" to no avail

I was having an issue with pdfs on firefox; all my pdfs were showing up as black. To fix that, I refreshed firefox, which solved the problem just fine. Unfortunately, once I did all my extensions stopped working. The page looks like this.

For most of my extensions, I can just solve this by getting rid of them and adding them again, but if I do that for onetab I'd lose all my stored tabs. How can I get this back?

'Running ver 137 and now cannot print to my system default printer. Tried the Troubleshoot fix and same result - defaults to PDF. Is there any entry in about:config to ensure system printer is selected. I have checked all system settings and brother printer is the default.

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photographs), so I'm guessing Firefox must have a setting that is blocking the display?

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and end task, it will end the task, but shortly there after a new one will pop up. 1 of the is running in efficiency mode. I assume this is what is slowing down performance, but I do not know how to fix.

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. Now it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning top, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing. If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just "hangs" ... This is extremely annoying - if it doesn't work, I have to switch browsers... What is also extremely annoying is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of switching. I'm just tired of it ...

• • • Translated with www.DeepL.com/Translator (free version) ***

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning gyro, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing (for a while at least maybe 5 Minutes maybe 30 Sek... i´m done with FireFox ...) If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just “hangs” ... This is extremely annoying - if it doesn't work, I have to switch browsers... What also bothers me extremely is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of changing. I'm just tired of it ... Please fix it or shoot me ... any suggestions ??

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.