Firefox Community Forum

I submitted this as a bug report but I will also submit this here to see if anyone has any information or a solution.

After resetting my password, none of my sync data from before the install is there. Only the sync data from my laptop, but even on my laptop it no longer lists my old computer, it is as if my PC from before the new OS has simply been deleted from the sync logs. In fact, my sync logs only go back to the moment I changed my password. I am not sure how to proceed as it appears that there aren't even any traces of my sync from before this point.

It would be nice if I could get the old tabs I had open on my desktop before I changed my OS, but it's not exactly a "world ending" situation.

New problem. I have correct Amazon password and sign in. I keep getting a message to sign in to Amazon but not allowed to do so. Message says “this request comes from Firefox, published by Mozilla “. This does not happen on phone but only on computer. How resolve?

I received an email at an email account I don't use for my Mozilla Firefox, thus why seems suspicious and strange to me. So I researched it here and saw the answer to another persons same question. I did go and check, I am logged in. Firefox is my primary and I use it constantly. Also on my phone and tablet, same account. As I write this, I have about 15 tabs open and active. The email associated to my account is not the same as the one I got this email at. The email I got it in, I use for solicitation, signing up for things and things I don't trust. This is what the email stated (same info as what was posted by the other person that got this same post) I copied and paste vs. Screen shot... so the Mozilla logo didn't show up. MIND YOU, I HAVE NEVER GONE 2 YEARS WITH NOT BEEN ACTIVE ON FIREFOX. AND I ONLY HAVE ONE ACCOUNT. PLEASE ADVISE --- The email they sent it to is [email removed]@gmail.com

Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Sunday, Jun 29, 2025 because you haven’t been active. Sign in to keep your account If your account is deleted, you’ll still receive emails from Mozilla Corporation and Mozilla Foundation, unless you ask to unsubscribe.

If you have any questions or need assistance, feel free to contact our support team. This is an automated email. You are receiving it because you have a Mozilla account and it has been 2 years since your last sign-in. Mozilla. 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 Mozilla Accounts Privacy Notice Mozilla Accounts Terms of Service

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

I cannot log into my Tangerine bank account. Browser is up to date.

 I can log in on Edge.  Tangerine says problem is with Firefox

"I've found a bug on https://accounts.firefox.com/but it's out of scope on HackerOne. So, will you provide a reward for this?"

Please 🙏 I am tired of the same thing nothing changes I will get control over my podcast and Cash app pay pal and they take it right back I truly know who's doing this where do I start

Ik zal het zo goed mogelijk uitleggen Ik heb meerdere account waar er één van Microsoft is maar die heb ik zodanig beveiligd dat hij eerst naar twee gmails en code verstuurd voordat ik in kan loggen mijn pech is dat bij één van mijn gmails kan ik sowieso al niet inloggen dus daar heb ik hulp bij nodig en gewoon de meest simpele manier lijkt wel bij Microsoft kan inloggen dit onder andere om de reden dat ik best wel behoorlijk wat geld op een Microsoft rekening heb staan Ik geloof niet dat ik hier een foto van bij kan voeren en neem wel dan zal u het zo ook zien al is het tenminste tweede een vrij onduidelijke foto maar dat is één van de drie foto's dat er laptops zijn besteld maar die ik nooit heb ontvangen maar eentje ontvangen Je kan ook de eerste foto zien dan mag u over twijfelen Ik heb €100 op mijn rekening over laten schrijven en je ziet wat de uitgave gezien is van die 7 dagen nog iemand dit lezen maar vraag ik je om mij te bellen net op telefoonnummer [phone number] svp niet naar 10 uur bellen bij Robert dank nu heb ik er nog één laatste foto bij gevoegd dan zie je waar dat ik ben maar de andere telefoon zie je ook wel dat die is nou daar ben ik letterlijk niet een klein beetje bij in de buurt maar die persoon die heeft hem wel al mijn gegevens en omdat laptop die ik toen heb besteld en uit Engeland amacteriskible is Eerst kom ik hem traceren met hun die handige vogel dat verwijderd Verras me eens met een positief bericht Ik zit niet vaak op deze site

I just swapped to a new PC and logged into my Firefox account but it keeps disconnecting me and says account is disconnected and I need to re login to connect. I re login and the issue continues again and again. Any ideas?

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up study with a researcher from Firefox, and it was promised a financial compesation for my time.

I received an follow-up email today (from fx-researchteam@mozilla.com), talking about the recent survey I took and that I specified that I would like to do a follow-up interview, specifying available dates, interview duration (~60 minutes), and so on. It contained with a survey link from qsurvey.mozilla.com. The survey asked basic personal informations like email, name, gender, nothing too suspicious. Also, they specified they could paypal me $150 as a thanks for my time and feedback.

I saw someone received the same type of email and people claimed it as legit (https://support.mozilla.org/en-US/questions/1442740), but the email that sent the survey was a different email (from firefoxresearch@mozilla.com).

All I'm asking is if Mozilla does conduct such interviews, and also pay people for their time... if this is not a scam or something...

Hi, I am in the process of changing all my accounts to my new email. However in the Firefox Sync settings, there does not seem to be a way to update my primary email address (no button beside the email). I can only add a secondary email, which is not what I want. Is there a way for me to update the primary email?

Dear Team Google,

Someone hacked my Google account on 13.10.2024, and he changed every recovery method so that I can't access it.

That Gmail ID was a Youtube Channel. JONI VCD CENTER CHANNEL id :- UC9Mw6QDqzbPqPqMagjO-l1g. YOU TUBE is not helping me. I am in great danger. please me So please bring back my google account.

Gmail ID :- [email address] Old lost email Account Name:-Khaleda Akhtar Birthday:- [date of birth]

Contact Email:- [email address]

thank you KHALEDA AKTER JONI VCD Center