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  • Archived

Youtube audio is cutting/bugging out on vids after looping sometimes.

Ever since I switched to Firefox a few months ago, i've noticed that the audio on youtube music vids cuts out when I put the video on a loop sometimes. Moving the play ba… (read more)

Ever since I switched to Firefox a few months ago, i've noticed that the audio on youtube music vids cuts out when I put the video on a loop sometimes. Moving the play bar to a different point/time on the video fixes it but it is extremely annoying. Can anyone help with fixes? Thanks

Asked by up656196 1 year ago

Last reply by up656196 11 months ago

  • Archived

why is firefox not showing up in my authenticator app

Why is firefox not showing up in my authenticator app??? I saw a previous post that has since been closed suggesting the solution be disabling 2FA authentication - with … (read more)

Why is firefox not showing up in my authenticator app???

I saw a previous post that has since been closed suggesting the solution be disabling 2FA authentication - with all due respect to whoever suggested that, I don't think that should be the best solution. I'd like to keep 2FA enabled. I'd just like to know why Firefox doesn't appear in my Google or Microsoft Authenticator apps. I end up having to use recovery codes which makes the process a pain.

Asked by Craig A. Smith 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

ALT-SHIFT-LEFT got remapped to 'select tab to the left' out of the blue

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There w… (read more)

ALT-SHIFT-LEFT has been 'select word backwards' for years, at least on macs. And so it was on FF too. Now they suddenly decided to re-map it to 'select left tab'. There was already a key for that - CMD-ALT-LEFT. Which also works for the right, whereas ALT-SHIFT-RIGHT does nothin

Asked by fritzthecat4 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

When opening Firefox, screen is so large toolbar is almost hidden at top

When I open Firefox these days, the window is so big that the toolbar is barely visible. I have to put the cursor in just the right little spot to pull the window down an… (read more)

When I open Firefox these days, the window is so big that the toolbar is barely visible. I have to put the cursor in just the right little spot to pull the window down and resize it. It is NOT full screen or maximized, it just opens a huge window that's too far up on the screen. I just want to resize the default window that it opens with.

Asked by teresa22 1 year ago

Answered by teresa22 1 year ago

  • Archived

How to restore firefox settings and bookmarks after Windows corrupted and deleted user profile?

I restarted my Windows 11 laptop and got error message about user profile. Restarted again and looks like it was corrupted so deleted my my user profile and Firefox confi… (read more)

I restarted my Windows 11 laptop and got error message about user profile. Restarted again and looks like it was corrupted so deleted my my user profile and Firefox config and bookmarks are gone!

Still have all the files just a new user profile and the old one is gone?

Any help how to get Firefox bookmarks back would be much appreciated

Asked by BB 1 year ago

Last reply by BB 1 year ago

  • Archived

Credit card info

I went to settings and then to privacy and security and tried to find auto fill to remove credit card info. I couldn't find the setting the browser told me to find. … (read more)

I went to settings and then to privacy and security and tried to find auto fill to remove credit card info. I couldn't find the setting the browser told me to find.

Asked by Steven 1 year ago

Last reply by tameramomo 7 months ago

  • Locked
  • Archived

Bookmarks backing up in json format.

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my… (read more)

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my bookmarks by converting the json file at https://www.jeffersonscher.com/ffu/bookbackreader.html. But why can't Firefox just back up as an html file like to used to? I had to go off searching the internet for a solution, turning what should've been a 5 minute job into nearly an hour 😕

Asked by IanStar 1 year ago

Last reply by IanStar 1 year ago

  • Archived

Firefox forgets my passwords

Hello, My password saved are deleted every time I close FF. It used to be manageable because Google and other sites didn't require me to fill my passwords (cookies did t… (read more)

Hello,

My password saved are deleted every time I close FF. It used to be manageable because Google and other sites didn't require me to fill my passwords (cookies did the trick I suppose) but now I also loose access to gmail and Youtube every time I close FF. It's annoying to have to use 2FA every damn time. And keeping the passwords available.

I've tried every answer I found by looking around :

- tried to start in safe mode - disable hardware acceleration - I have no extensions

FF saves the passwords correctly (at least they appear in the saved password tab) but they are erased every time I restart FF. The cookies aren't automatically deleted (FF remembers my browsing history) but I need to relog into Google.

I getting frustrated.

Asked by François Bergmans 1 year ago

Last reply by Emma lily 11 months ago

  • Archived

Firefox maintained and released by mozilla

Hi folks, I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak. I see in this article that one of the options is to use flatpak packag… (read more)

Hi folks,

I'd like to obtain some clarity on provenance aspects of Firefox released as a Flatpak.

I see in this article that one of the options is to use flatpak package: https://support.mozilla.org/en-US/kb/install-firefox-linux

Is this article produced / reviewed by mozilla? Is flatpak an officially trusted, backed by mozilla, means of installing firefox on a system?

On flathub one can observe the "Verified" seal which indicates that such package is developed and maintained by original package developers (in case Mozilla). One can also observe in multiple forums here and there that mozilla is the one that builds and maintain this package.

Though a seal is nice, and users opinions are ok, it would be good to have artifacts that would evidence better this relationship. Also, would be good to have this officially stated in mozilla's website, under "Download options and other languages" section, something like "you can also safely install firefox through the flatpak package available on flathub which is developed / maintained / signed by mozilla itself".

Or maybe all of this information is around and i am just not able to link it together.

Thanks

Asked by Fred 1 year ago

Last reply by Paul 1 year ago

  • Archived

Yahoo News: "Your comment failed to publish" Error

For months, now, whenever I try to post a comment on a Yahoo! News article, it reads: "Your comment has failed to published." This only happens in Firefox. My "Privacy &a… (read more)

For months, now, whenever I try to post a comment on a Yahoo! News article, it reads: "Your comment has failed to published." This only happens in Firefox. My "Privacy & Security" settings are set to "Standard," my "History" set to "use custom settings for history" with settings "Remember browsing and download history" and "Clear history when Firefox closes." so cookies and cache get cleared then.

Sometimes this works when starting a new session. But I shouldn't have to start another session and lose all of my logins just to post a comment on a Yahoo News article.

Anyone else having this problem? Is there an easy and permanent fix? What are you settings set at?

Asked by FireFoxFan1 1 year ago

Last reply by FireFoxFan1 1 year ago

  • Archived

Firefox Browser Defaults to the Wrong Time Zone

I've seen a few submissions describing the same or similar issues, but is there a consistent, effective way of changing the time zone in Firefox? It keeps defaulting to t… (read more)

I've seen a few submissions describing the same or similar issues, but is there a consistent, effective way of changing the time zone in Firefox? It keeps defaulting to the wrong time zone (despite everything else on my system displaying the correct time zone) and has been doing so for weeks. Solutions appreciated!

Asked by linsilver888 1 year ago

Last reply by linsilver888 1 year ago

  • Archived

Inappropriate search results are removed for minors under 19. only on google when I use firefox

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error' If I hit the Verify yo… (read more)

Why do I only get this on firefox?? If I use any other browner I don't get it?? I sign into google and set filter to nope but this get the 'error'

If I hit the Verify your age for your Google Account I get a link to an Korean verity page I'm NOT in Korean I"m in AUSTRALIA

Whats give??

Asked by Robert RZ 1 year ago

Last reply by Robert RZ 1 year ago

  • Archived

Setting new Tabs to open to my home page

I used to be able to open a new tab and have it open to my standard home page. Now the only options are blank or the firefox page for a new tab. WHY??? I want to see my h… (read more)

I used to be able to open a new tab and have it open to my standard home page. Now the only options are blank or the firefox page for a new tab. WHY??? I want to see my home page when I open a new tab.

Asked by Bill 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot install Adobe Acrobat extension for Firefox Windows

I'm trying to add the Adobe Acrobat extension for some forms since I prefer it over the app, but it does not seem to be available in Firefox's extension add-ons. The inst… (read more)

I'm trying to add the Adobe Acrobat extension for some forms since I prefer it over the app, but it does not seem to be available in Firefox's extension add-ons. The instructions I found from Adobe themselves don't seem to account for the most recent version (unclear which version I have, I got it off the microsoft store) and there's a FAQ board saying the extension is only available for versions 73 and older. Is it simply not available for me or am I not looking hard enough? Thanks!

Asked by Nicole Fitch 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

firefox ate my history

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed perman… (read more)

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed permanently on a single web address. this is the web address of a site that is in my toolbar. this site cannot be deleted from the history. this site cannot be deleted through the preferences menu. the same site shows in the history file as the only site visited in the past several months, even though i have not visited that site in the past several months. the browser does not show my browsing history. the browser does not create a browsing history. my history function is permanently broken.

help?

Asked by drollere 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

At random times (with several Gitlab and Google Cloud UI tabs open) keyboard starts severely lagging in Firefox/Ubuntu

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (whi… (read more)

The lag is very problematic to me, because I do most of my work using the browser. When the keyboard starts lagging I can only enter text using copy/paste with mouse (which works fine). The only way to solve it is to restart Firefox (which can result in lost work).

The lag, when it starts, is 10 seconds or more for each keystroke. It occurs about once every few days.

Ubuntu 22.04.4 LTS

126.0.1 (64-bit) Mozilla Firefox Snap For Ubuntu Canonical-002 - 1.0

I don't use Wayland.

Setting accessibility.force_disabled to 1 did NOT help.

Some lines from the top when this happened:

``` top - 20:21:22 up 2 days, 11:27, 1 user, load average: 0,36, 0,83, 1,02 Tasks: 270 total, 1 running, 268 sleeping, 0 stopped, 1 zombie %Cpu(s): 1,7 us, 0,3 sy, 0,0 ni, 98,0 id, 0,0 wa, 0,0 hi, 0,0 si, 0,0 st MiB Mem : 11776,5 total, 1221,4 free, 7160,2 used, 3394,9 buff/cache MiB Swap: 18432,0 total, 18154,1 free, 277,9 used. 3535,6 avail Mem

  VIRT    RES    SHR S  %CPU  %MEM     TIME+ COMMAND                                                               

6234092 3,1g 101052 S 1,0 26,7 217:04.66 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 138 +

 20,8g 754008 235476 S   1,0   6,3 204:17.24 /snap/firefox/4336/usr/lib/firefox/firefox                            

7402104 518340 108992 S 0,0 4,3 18:16.64 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 4 -i+ 1576384 372564 158532 S 0,0 3,1 3:45.49 /usr/lib/libreoffice/program/soffice.bin --calc file:///home/user/w+ 2913372 356592 100916 S 1,0 3,0 15:18.84 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 278 + 2762568 304556 94852 S 0,3 2,5 0:50.35 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 552 + 3155860 303900 58316 S 0,3 2,5 6:06.12 /home/user/.dropbox-dist/dropbox-lnx.x86_64-200.4.7134/dropbox 4997304 285560 102988 S 0,0 2,4 59:54.84 /usr/bin/gnome-shell 2796144 250836 94468 S 0,3 2,1 1:29.30 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 469 + 2604896 243840 84184 S 0,0 2,0 0:43.95 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 1 -i+ 2797868 217532 95100 S 0,0 1,8 2:41.74 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 327 + 2610924 187876 92820 S 0,0 1,6 0:14.77 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 577 + 2619764 171224 92892 S 0,0 1,4 0:17.94 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 579 + 2514872 163516 93684 S 0,0 1,4 0:14.78 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 591 + 2556276 160004 91440 S 0,0 1,3 0:04.57 /snap/firefox/4336/usr/lib/firefox/firefox -contentproc -childID 581 + ```

Asked by valentas 1 year ago

Last reply by valentas 1 year ago