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108.0.2 (64-bit) to 109.01

I recently upgraded from 108.0.2 (64-bit) to 109.01 but it slowed my PC down to the point of uselessness. Nothing else changed application or OS-wise. PC, OS and all Apps… (read more)

I recently upgraded from 108.0.2 (64-bit) to 109.01 but it slowed my PC down to the point of uselessness. Nothing else changed application or OS-wise. PC, OS and all Apps are current & up to date. Defrag, Cache Clear a& all similar utilities run on scheduled basis prior to upgrade and everything A-OK.

Is this a Known Issue? If so, is there a fix coming

Asked by abroadwarriorc 7 hours ago

Last reply by abroadwarriorc 2 minutes ago

constant crashes

firefox 109 is constantly crashing, sometimes costing meexpenses. I have submitted over 50 crashes in the past month, aand have heard nor seen any response from firefox. … (read more)

firefox 109 is constantly crashing, sometimes costing meexpenses. I have submitted over 50 crashes in the past month, aand have heard nor seen any response from firefox.

How can I rectify this without reinstalling firefox, which by the way was more trouble than it was worth, as it didn't fix the crashes , but did manage to clear my bookmark menus, which was a complete pain in the arse. any help will be greatly received - if it works

Asked by tappajabba 2 hours ago

Last reply by cor-el 21 minutes ago

Unusual Sign-In Activity in my Hotmail Account

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):… (read more)

Hey Firefox Agent: Well I just wrote this out in a prior communication, but it got lost when I tried to figure out how to provide: Troubleshooting Information (optional):

Okay, so here we go again. But I am not going to provide: Troubleshooting Information (optional):

Here's the problem: In my Hotmail account, I am getting email "cards" (entries in my Hotmail account) that say: Unusual Sign-In Activity. Now recently, I spent a lot of time finally contacting and spending time with a Microsoft Tech Support agent. This agent helped me change the password on my main Hotmail account. Yet, I am still getting these annoying email "cards" in my Hotmail account. Now, I've analyzed these various email "cards" and I discovered a few things relating to Firefox. Here's what I found on all (5) of these separate email "cards": Sign-in details Country/region: Australia IP address: Please note I eliminated the IP address here because I don't know if it safe to do so or if I will be compromising my computer in any way. In order to share this IP address, I need to know if I am now dealing with an official Firefox support agent. If so and if it is necessary to share the IP address then please let me know in your follow up response. Date: 11/1/2022 4:46 PM (GMT) Platform: Windows Browser: Firefox Today, by the way, is: Sun 5 Feb 23 Time now: 4:16p Est at the time of writing this here line. It is interesting that the email "cards", all of them, have the same date and time: 11/1/2022 4:46 PM (GMT) There's something not right about receiving email "cards" from back in November 2022.

Now if you--the Firefox Support Agent--know what I can do to resolve and stop this annoying problem then please let me know by sending me an email to my email address. You have it from my Firefox account. Gosh, this is such an annoying problem. If you can help then please do so. Thank you.

Asked by OrangeMango 7 hours ago

Last reply by cor-el 1 hour ago

How do I add a new entry in the list in Settings/General/Files and Applications/Applications?

I can't find any way to add to the list of document types and applications. I know I must have done (because they are different from my wife's options), but now she needs… (read more)

I can't find any way to add to the list of document types and applications. I know I must have done (because they are different from my wife's options), but now she needs to add one, and there is no immediately obvious way to do this. How do I add a new entry in the list in Settings/General/Files and Applications/Applications?

Thanks,

Tony

Asked by tfurnivall 7 hours ago

Last reply by tfurnivall 1 hour ago

How to Import Bookmarks into a Sub-Folder?

Hi, I maintain a master bookmark file on my PC. At work, I have built/maintain a similar - but wildly different - bookmark file on my work computer. I would like to impo… (read more)

Hi, I maintain a master bookmark file on my PC.

At work, I have built/maintain a similar - but wildly different - bookmark file on my work computer.

I would like to import my work bookmarks into a *sub* folder under my primary bookmark file maintained at home. It has been my experience - through trial and error - that this is not possible.

If it is possible, please let me know.

Thanks!!!

ps: There is no sensitive information in my work bookmarks... just in case you head down that road... thanks again!

Asked by mkeurope 5 hours ago

Last reply by cor-el 2 hours ago

Open Customize as window, not tab

Win 10 Fx 109.0 For decades, when I right-clicked and selected Customize, Firefox opened a separate icons window. Now, it opens as a tab. How can I make it open again as … (read more)

Win 10 Fx 109.0

For decades, when I right-clicked and selected Customize, Firefox opened a separate icons window. Now, it opens as a tab. How can I make it open again as a window? Thank you.

Asked by VLMin 11 hours ago

Last reply by cor-el 1 hour ago

Firefox wont load any pages all of a sudden

Yesterday, 2/4/23, all of a sudden Firefox won't connect to any websites. I push a shortcut button, or type in a website and the address shows in the address bar and in t… (read more)

Yesterday, 2/4/23, all of a sudden Firefox won't connect to any websites. I push a shortcut button, or type in a website and the address shows in the address bar and in the tab the dot bounces left and right showing it's trying to connect but it never connects. I have no idea what caused it. There were no updates of windows or anything else. Ice Dragon web browser, based on firefox, MS edge, chrome, Brave, all work. Anyone have any ideas where to start troubleshooting? Thanks, Darren

Asked by dare13 4 hours ago

Last reply by cor-el 1 hour ago

On starting Firefox, I get the message 'Firefox is already running', which it is not.

On starting Firefox, I get the message 'Firefox is already running', which it is not. I have tried uninstalling and re-installation but always with the same result. What … (read more)

On starting Firefox, I get the message 'Firefox is already running', which it is not. I have tried uninstalling and re-installation but always with the same result. What is the solution please? This started yesterday afternoon (UK 04Feb2023. Version 109.0.1, first offered to Release channel users on January 31, 20234Feb23)

Asked by isco 17 hours ago

Last reply by Terry 2 hours ago

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook. Without a mobile phone, using the Firefox browser on a computer or laptop?

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable t… (read more)

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable to access my Facebook account as it is now forcing me to use this Two-factor authentication thingie, despite that I do not have a mobile phone. (yes, I know it's unusual in this day of age not to have one. I did have one at one time, but for the moment I have no interest in getting another one). I would rather use my laptop anyway.

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Now, from what I can see, Facebook is offering 3 ways of doing this. #1) Authentication app, like Google Authenticator or Duo Mobile. #2) Text message (SMS). #3) Security Key. So, because I do not use or have a mobile phone, I was guessing that my option would only be #1 Authentication app, like Google Authenticator ... which I have never used before, and while reading up on it, I keep reading that I can only use it with the Google Chrome browser?!? If that wasn't bad enough, I typically use Microsoft Outlook, not Gmail. So, I am at a loss at this point.

Again, I do not have a mobile phone. Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Help please.

Asked by Teagan 4 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Unable to access many sites, which I could previously

I have that issue also it shows up anytime I try PNC.com or my health care insurance. The workaround is using Firefox's private window. I removed my saved login and dump… (read more)

I have that issue also it shows up anytime I try PNC.com or my health care insurance. The workaround is using Firefox's private window. I removed my saved login and dumped my data, cookies, site data, and cache but that didn't help. That has been a pain restoring other sites I had saved, but that's another story.

  See image for error message.

Gerry

Asked by Gerry58 1 day ago

Last reply by Gerry58 4 hours ago

Kill update request ... get an update when I WANT IT (im on a mobile data plan)

OK, I am very angry .... FF asks me to update, when i launch the browser, and it continues doing so when browsing. I HATE THIS BEHAVIOUR and I know how to use a computer… (read more)

OK, I am very angry ....

FF asks me to update, when i launch the browser, and it continues doing so when browsing. I HATE THIS BEHAVIOUR and I know how to use a computer.

     I do not need to be mollycoddled by some 2bit computer company that has no idea what Professional computer users need. 
         Bare in mind I am in the mood to migrate away from FF completely without a tick button answer. 
         I am also in the mood to take drastic action if this is not resolved. IT SHOULD BE IN THE SOFTWARE IF I SELECT IT.

I want to use FF without an automatic update, which the software DOES NOT ALLOW (removed threat as per [rules and guidelines here).

I am running FF 107.01 (i don't care if its out of date).

Previous .json answer did not work. neither did going into settings.

only a complete ban on updates will suffice. (i will update myself as i feel like it.) I will not tolerate another answer.

FIX IT NOW!!!!

Asked by tweakerofnipples 7 hours ago

Last reply by James 4 hours ago

Unable to sign in or track packages on FedEx.com using Mozilla Firefox

For several weeks now I have been unable to sign in or track packages on FedEx.com. I have had to use Microsoft Edge to access FedEx.com. I never used to have this pro… (read more)

For several weeks now I have been unable to sign in or track packages on FedEx.com. I have had to use Microsoft Edge to access FedEx.com. I never used to have this problem. I don't know what Mozilla did, but I wished it could be undone! I use a VPN, ExpressVPN, and thought this was the problem at first, but it is not. I turned off ExpressVPN and still cannot access FedEx.com. Same with using AT&T Broadband. I have tried cleaning my history/cookies and it has no affect whether I use ExpressVPN or AT&T Broadband. I went to FedEx.com on Mozilla and clicked the 'shield' and turned off Mozilla's Enhanced Tracking Feature. I still can not use FedEx.com.

I see no solution to this issue unless I can find some way to completely turn off your Enhanced Tracking software that you have added. It is ridiculous that I have to use Microsoft Edge every time I want to access FedEx.

What is the solution?

Asked by Mitzee 2 months ago

Last reply by atalt 11 hours ago

FireFox to citizensbank.com gets "Access Denied on this server." Works if use Edge.

FireFox to citizensbank.com gets "Access Denied on this server." See details below. Works if use Edge. Perhaps Citizens Bank doesn't like FireFox? Sometimes it works… (read more)

FireFox to citizensbank.com gets "Access Denied on this server." See details below. Works if use Edge. Perhaps Citizens Bank doesn't like FireFox? Sometimes it works, and other times not. Can get to front page and login page if use Edge.

Using Asus laptop, Mozilla VPN (turning vpn off doesn't change behavior), connected to net via WiFi and DSL.

Odd thing is can connect using FireFox from hardwired desktop. Desktop is fairly old, laptop fairly new.

Failure details:

Access Denied You don't have permission to access "http://www.citizensbank.com/promo/featured-products.aspx?" on this server.

Reference #18.da9c3a17.1675614872.1d28c1c6

Asked by WTC71 11 hours ago

Last reply by cor-el 4 hours ago

Use of Primary Password

In order for me to use Mozilla, I'm being asked for a primary password. I have never used one, created one, or have even been asked for one. So without this "primary pas… (read more)

In order for me to use Mozilla, I'm being asked for a primary password. I have never used one, created one, or have even been asked for one. So without this "primary password", I cannot get into any of my sites to conduct business. How can I remedy this problem? Your help is greatly appreciated. Thanks.

Asked by smuffin48 22 hours ago

Last reply by cor-el 4 hours ago

Access Denied

When accessing certain pages on various websites I get, 'Access Denied You don't have permission to access the requested URL on this server. Reference: 18.a7bf2617.16756… (read more)

When accessing certain pages on various websites I get, 'Access Denied You don't have permission to access the requested URL on this server. Reference: 18.a7bf2617.1675627515.5e83de8" I do not get this message when using any other browser. i.e. I make no changes to any settings. I have tried to turn off VPN, disable all Firefox entensions, but nothing works. Interestingly, for some websites, the denial may be returned from only some pages within a website. I have no problems with Google Chrome (a browser which I hate to use) Apparently, each time I get an "Access Denied" message, the reference number changes. Credentials Issue??

Access Denied You don't have permission to access the requested URL on this server.

Reference: 18.86bf2617.1675628338.6da445d

Asked by Cary Aquino 7 hours ago

Last reply by cor-el 4 hours ago