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  • Archived

Long time to open website

Every time I start my Firefox it opens quickly but the certain website is opening for long time, from 2 to 4 minutes. I have made all the recommendation to improve the … (read more)

Every time I start my Firefox it opens quickly but the certain website is opening for long time, from 2 to 4 minutes. I have made all the recommendation to improve the Firefox's performance.

Asked by Ieahsan 7 months ago

Last reply by TyDraniu 3 months ago

  • Solved
  • Archived

Paypal will not load

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "wai… (read more)

When choosing Paypal as payment option on website, the Paypal login page loads. But after entering my login info I just get a continuous circle. Message at bottom is "waiting for c.paypal.com" then nothing happens. Going in again I sometimes get the verification pictures to prove I am not a robot, but then the same thing occurs. I have cleared cache and data, refreshed Firefox, re-entered Paypal login details, checked Firefox is latest version, disabled AntiVirus, checked tracking protection is standard, turned off AdBlocking extension for that page but nothing works. Using Opera browser Paypal opens immediately. So what's the issue here Mozilla? Any fix?

Asked by Richard 7 months ago

Answered by Richard 7 months ago

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Trouble with TV5MONDEplus.com

French expat in Asia I noticed that since the launch of this free website, Firefox 93.0 running with macOS Big Sur 11.6 is unable to connect properly with the French TV5M… (read more)

French expat in Asia I noticed that since the launch of this free website, Firefox 93.0 running with macOS Big Sur 11.6 is unable to connect properly with the French TV5MONDEplus website. Access to the site is entirely possible but the connection seems to stop as soon as you try to view the programs offered… This problem doesn't arise by using Chrome.

Asked by cldjr 7 months ago

Last reply by cldjr 3 months ago

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Firefox 93.0 Changing Audible download extension from .AAX to .MP4

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download wi… (read more)

Today using Firefox 93.0 on my Windows 10 home computer I opened the browser to my Audible library on Audible.com and selected a book to download. The browser download window opened with the book file name but the extension wasn't .AAX but had been changed to .MP4. This did not happen when I used Microsoft Edge nor did this happen on my Windows 10 laptop which was still running Firefox 92.0. Once Firefox upgraded to 93.0 on my laptop I now get the same problem as I get on my home computer.

Audible technical support looked into the problem and found that this change wasn't caused by their servers.

I have discovered that if I change the file extension from MP4 to AAX I can load the audible book into iTunes and sync it over to my iPhone which is able to play the file as an audible book. This indicates to me that the actual AAX file was not converted to MP4. For some reason only the file extension was changed.

I wasn't able to find any setting in the Firefox browser that corrected this problem.

Asked by steven_neal 7 months ago

Answered by sharihk 7 months ago

  • Solved

Linux dual display restricted window width on opening

Hi, I'm currently running Firefox on Fedora Linux 35 with Gnome 41 on a dual display setup, with a vertical one on the left (1920*1080) and a horizontal one on the right … (read more)

Hi, I'm currently running Firefox on Fedora Linux 35 with Gnome 41 on a dual display setup, with a vertical one on the left (1920*1080) and a horizontal one on the right (2560*1440). I always open Firefox windows on the 2560*1440 monitor.

After closing the window, Firefox seems to remember the height of last session but not the width. Or more specifically, the width is always restricted to 1080, which is exactly the width of the secondary display, if the width on closing is greater than that. I checked the xulstore.json file in the configuration folder it always shows "width":"1080", which confirmed my speculation.

Is there a way that makes Firefox's new opening window with exactly the same width as when it was closed ignoring the second display's resolution?

Asked by Hanhsin Hsia 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Archived

Tabs Lost and History Truncated!!

Dear Firefox, I have relied on your browser for years for business related research and might now be sorry that I ever did. More specifically, my 300+ tabs are gone and … (read more)

Dear Firefox,

I have relied on your browser for years for business related research and might now be sorry that I ever did.

More specifically, my 300+ tabs are gone and when I tried accessing recently closed windows (in case of user error), they are not there either. To make things even worse, although it would be extremely arduous and time consuming/costly, when I went to check all history, my history now stops in August!!! I cannot even find my one tab extension to check from what point I might need to go back.

Is there anything you can please do to help or is all a lost cause with many hours of work gone and no real way to get them back?

Thank you.

Asked by lgrant124 7 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

how to avoid 404/error when searching

bold text How to stop 404/error when searching. If this is not fixed, I'm going to change browsers. I type in what I'm searching for and get that 404/error. Not happy… (read more)

bold text How to stop 404/error when searching. If this is not fixed, I'm going to change browsers. I type in what I'm searching for and get that 404/error. Not happy.

Asked by mybelleoky77 3 months ago

Last reply by cor-el 3 months ago

Proton: URL bar offers a list of autocomplete results before any characters have been typed

Pretty much as the title says. I'm finding that the URL bar offers up an autocomplete list of sites, search suggestions, et al, before anything has been typed. It's the t… (read more)

Pretty much as the title says. I'm finding that the URL bar offers up an autocomplete list of sites, search suggestions, et al, before anything has been typed. It's the tiniest thing, but for some reason it feels presumptuous. More like it doesn't need to happen. Is there a way to adjust this behaviour?

Asked by r0tekatze 3 months ago

Last reply by r0tekatze 3 months ago

How to stop Firefox nag screens

I have been a happy Firefox and Thunderbird used for many years, but the constant unnecessary tweaking and fiddling with the GUI has begun to spoil my user experience. Ea… (read more)

I have been a happy Firefox and Thunderbird used for many years, but the constant unnecessary tweaking and fiddling with the GUI has begun to spoil my user experience. Each update seemed to change something that was working fine and didn't need changing... the last straw was making the on-screen font so small that it was nearly impossible to read.

It took me quite a while to find a way to change the font size and appearance back to something usable. That was when I decided to disable automatic updates. Now, every time I open FF or TB I get a nag screen and this is beyond annoying. There does not appear to be any way to stop this happening outside of doing complicated stuff in the registry that I am not prepared to do.

So basically, I am looking for a recommendation on the best alternative browser and mail app that I can use when I delete FF and TB. Chrome seems to work OK for a browser and although I don't like the GUI, Gmail is probably the logical choice as I use Gmail addresses. I don't need apps that work on phones as I work on a PC, so a simple clear GUI is more important to me than all kinds of clever features that I will never use :)

Cheers... John D

Asked by jon dee 4 months ago

Last reply by jon dee 3 months ago

  • Archived

Add custom Search Shortcut to Firefox Home

I'm enjoying the feature of the pinned "Amazon Search" on Firefox Home – not just a shortcut to Amazon, but a shortcut with a blue magnifying glass that adds the "search … (read more)

I'm enjoying the feature of the pinned "Amazon Search" on Firefox Home – not just a shortcut to Amazon, but a shortcut with a blue magnifying glass that adds the "search with Amazon" parameter to the main search bar and allows you to search Amazon.com without having to visit the site first. I was wondering if it's possible to add a custom shortcut for other search engines... for example, YouTube?

For reference, I have a custom search keyword established in Settings for YouTube – "@youtube". But I want to know how I can have that keyword pinned to my Home page, just like "@amazon" currently is.

Thanks in advance.

Asked by Matt 6 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Solved
  • Archived

Ask to save logins and passwords for websites

The check box 'Ask to save logins and passwords for web sites' keeps unchecking itself. It used to work fine. Now, it doesn't. And consequently, the sub-item 'Autofill lo… (read more)

The check box 'Ask to save logins and passwords for web sites' keeps unchecking itself. It used to work fine. Now, it doesn't. And consequently, the sub-item 'Autofill logins and passwords' won't work either.

Every time I open the browser to login to a website that has the login details saved, nothing happens. I have to go into settings every time and re-check the main checkbox (i.e. 'Ask to save...') in order to also activate 'Autofill...'.

This is really frustrating and annoying. Why won't the box stay checked? Hope you can come up with an answer. Many thanks.

Asked by MM555 7 months ago

Answered by MM555 7 months ago

  • Solved
  • Archived

Lost of all opened TABs in all my opened windows

Hello there !!! Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, al… (read more)

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...

Asked by rogergr311049 7 months ago

Answered by cor-el 7 months ago

  • Archived

Unresponsive links

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm Click on any of the links embedded in the text, such as _United Press International, TCM… (read more)

Go to this page... https://electronics.howstuffworks.com/prepaid-cell-phones.htm

Click on any of the links embedded in the text, such as _United Press International, TCM Net, Wireless Guide_. No response.…

EDGE and Chrome have no issue with these links.

Asked by borate 7 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Archived

Firefox 93.0 always attempts to restore previous session, even though I have that option disabled.

I want to completely disable the 'restore previous session' option. I want to start a new session with my preset home pages 100% of the time. Having Firefox display a pag… (read more)

I want to completely disable the 'restore previous session' option.

I want to start a new session with my preset home pages 100% of the time.

Having Firefox display a page 'unable to restore previous session' with the options of 'display previous' pages and 'start new session' is inconvenient at best. I do not want to see that page, I just want Firefox to automatically start a new session every time I open it.

In the Tools menu settings tab, the 'Restore previous session' checkbox is not checked.

Asked by nitehawke13 7 months ago

Last reply by psi.ops87 4 months ago

input[type='number'] not working

Facing an issue with input tag when type attribute is set to 'number'. This allows me even to enter letters and special characters. Basically the check of type number is … (read more)

Facing an issue with input tag when type attribute is set to 'number'. This allows me even to enter letters and special characters. Basically the check of type number is not working. Please look into this.

Attaching a screenshot of the MDN website. The input area corresponding to the type number allows me to enter the characters. You can see that I have entered '@!25'. Requesting to please look into this asap.

Asked by mohanmongia27 4 months ago

Last reply by TyDraniu 4 months ago

  • Archived

Firefox Color "New Tab Background Color" reverts to black when theme is changed.

If I'm using "Blue Theme by Valou" and then change the "New Tab Background Color" to a light blue (#b7dff0), the theme changes (when I don't want it to) and the "New Tab … (read more)

If I'm using "Blue Theme by Valou" and then change the "New Tab Background Color" to a light blue (#b7dff0), the theme changes (when I don't want it to) and the "New Tab Background Color" does indeed change to light blue. Unfortunately, when I re-select "Blue Theme by Valou" by disabling the unwanted theme and enabling "Blue Theme by Valou", the new tab background color reverts to a default slate (nearly black) color -- the light blue background is no longer honored when I open a new tab.

Please let me know if you need more information.

Asked by Yahoo mail 7 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Archived

Pages Won't Load After Opening Firefox

When opening the browser for the first time, my opened (saved) tabs begin to load and then pause as though my entire internet connection is lost. Some will time out, othe… (read more)

When opening the browser for the first time, my opened (saved) tabs begin to load and then pause as though my entire internet connection is lost. Some will time out, others will just sit there. If I try to go to a new website, I get a connection error that says I have no connection to the internet. This only happens in FF; my other programs are not effected by the drop in connection and the Windows connection manager shows that I'm live the whole time. The connection resumes and all goes back to normal between 20-60 seconds after the initial drop.

This only happens when opening the application for the first time after a reboot but doesn't matter if I just started Windows or wait 5 minutes to open FF. What is going on here? I've been using FF on this computer for 2 years with no issue like this. The issue has remained after a full format/wipe of the Windows 10 and clean slate install of FF.

I am very concerned about a proxy or some kind of man in the middle switch being flipped. It's the same pause in network access that I get when enabling a VPN service. As a note, I do not have a VPN installed at this time.

Any help or advice is welcomed, thank you.

- Alex

Asked by voice.lex 7 months ago

Last reply by FredMcD 4 months ago