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Both Firefox and Thunderbird stuck in Downloading updates -- 0 bytes on 2 Windows computers

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Down… (read more)

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

Asked by Steve H 3 weeks ago

Last reply by Steve H 1 week ago

  • Solved

I now seem to not be able to view my saved passwords. Popup seemingly blocked?

I am worried. For some reason I am not logged into one of my local pages - which needs a log in. So I go to the "settings" and go to privacy and to the "saved passwords… (read more)

I am worried.

For some reason I am not logged into one of my local pages - which needs a log in.

So I go to the "settings" and go to privacy and to the "saved passwords".

This takes me to another screen (see attached) and no matter how many times I press the "LOG IN" (near the top) nothing happens.

Asked by shykitten55 2 weeks ago

Answered by shykitten55 2 weeks ago

spell check issues

Suddenly spell check for my mail (Yahoo ATT and Proton) mail stopped as well as anything I write (like "heree"), so it's a Foxfire issue. The bar comes up but no suggest… (read more)

Suddenly spell check for my mail (Yahoo ATT and Proton) mail stopped as well as anything I write (like "heree"), so it's a Foxfire issue. The bar comes up but no suggestions (blank). I went to preferences and unchecked and rechecked "check spelling". Also unable to add dictionaries. Suggestions?

Asked by Dolphin8 3 weeks ago

right-click brings up menu, but none of the choices work

the latest update 136.0.3 is broken. When right-clicking an item, none of the choices work (e.g. right-clicking on any word brings up a menu with 'open in new tab' as a… (read more)

the latest update 136.0.3 is broken. When right-clicking an item, none of the choices work (e.g. right-clicking on any word brings up a menu with 'open in new tab' as a choice, but nothing happens)

Asked by djn 3 weeks ago

Last reply by Agent virtuel 3 weeks ago

Paypal quit working

Win11 computer, firefox 136.0.3. Been using FF/Paypal for years, not working for a couple weeks. Click on vendor paypal link either does nothing or produces window with s… (read more)

Win11 computer, firefox 136.0.3. Been using FF/Paypal for years, not working for a couple weeks. Click on vendor paypal link either does nothing or produces window with spinning icon which eventually disappears (image). Have tried everything I know of: safe mode, delete history/cookies, test profile, disabled ublock on paypal and vendor site. Can log in normally to Paypal acct. Paypal works on Chrome. Suggestions?

Asked by RWT 3 weeks ago

Taskbar loads twice

I updated yesterday to Windows 11. Following that update,I had a few difficulties getting Firefox up & running. It seems to be OK now except for the Firefox icon appe… (read more)

I updated yesterday to Windows 11. Following that update,I had a few difficulties getting Firefox up & running. It seems to be OK now except for the Firefox icon appearing twice on my taskbar when I switch on my computer. Is there an easy solution? I am not technically skilled. Thanks for any guidance.

Asked by Valleigh 3 weeks ago

Last reply by Valleigh 3 weeks ago

Outlook Office Font Errors

Hi, On my company's Outlook (365), when I start a new email the font on the first line *says* that it's Calibri - like I set in my email settings - but it appears to be… (read more)

Hi,

On my company's Outlook (365), when I start a new email the font on the first line *says* that it's Calibri - like I set in my email settings - but it appears to be an entirely different font. Also in Outlook, when I type 1st it changes the '1' and the 's' to superscript, makes the 't' regular sized, and will not allow me to place a space after the 't'. I have to hit 'enter', then space, then continue typing and then go back and remove the 'enter'.

In OneDrive, I'll open it from the 9 dots at the top left of Outlook and OneDrive will load. However, a moment later it often asks me to 'sign in', even though I've clearly been signed in for some time. Sometimes I can bypass it, but often the page won't work right until I click the 'sign in' pop-up. Then, it disappears, refreshes the page and it works fine; without me actually signing in.

I bring these two issues up at the same time, because they began at the same time. I believe it started in January or early February, if that helps. I waited to seek help, expecting it could have been caused by a recent update that would be corrected later. I recently saw that Firefox released an update and my browser auto-updated, but the issues persist.

I've reached out to Microsoft for support on this and we found the issues only occurred in Firefox, so I'm here to ask for some help, please.

Thanks.

Asked by Dez 3 weeks ago

Firefox 136 choppy 4K playback on YouTube

I don't know when it began but on 136.0.3, I'm experiencing choppy playback of 4k/24fps video. 60fps works fine, as do lower resolutions of 24fps content. I confirmed tha… (read more)

I don't know when it began but on 136.0.3, I'm experiencing choppy playback of 4k/24fps video. 60fps works fine, as do lower resolutions of 24fps content. I confirmed that YT is using the VP09 for playback.

Asked by Shaan Khan 3 weeks ago

Is there a way to grant a website full clipboard permission?

I frequently use google image translate by taking screenshots and pasting them in the website. On chrome, I could grant it access to the clipboard on the first screenshot… (read more)

I frequently use google image translate by taking screenshots and pasting them in the website. On chrome, I could grant it access to the clipboard on the first screenshot then not worry about it anymore. On firefox however, pressing ctrl + v first opens a context menu where I then have to click "paste" (or press p) every single time. It's getting annoying to have to go through this extra step. Is there a setting or add-on that would allow me to give a website full clipboard permissions like other browsers?

Asked by UltimateHedgehag 3 weeks ago

Google sites container display issues

We have been using firefox as our default browser for over Ten years. We have several internal web pages created with google sites, with simple google sheets containers t… (read more)

We have been using firefox as our default browser for over Ten years. We have several internal web pages created with google sites, with simple google sheets containers that have been working fine in that period. As of two days ago, the pages started displaying incorrectly in firefox as shown in attachments. Have tried disabling trackers and extensions and emptied cache as well as making sure firefox is fully up to date. This is happening on multiple terminals at several locations. Safari and chrome browsers work fine. Any troubleshooting help appreciated or if this is a known bug?

Asked by ffoxvfh 3 weeks ago

Youtube. starts with ad and never displays skip or plays videos

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject. what do i need to do to re… (read more)

what settings have i screwed up on youtube.; always have to watch full advertisement and never displays skip icon to move into subject.

what do i need to do to rectify this. i am mozila challenged :)

Asked by TOM 3 weeks ago

Last reply by jeff-g 3 weeks ago

recaptcha window not appearing, cannot progress on many web sites

Hi there folks, recaptcha pop up window does not appear even though I know its there (in comparison to chrome). The result is that the main window may be slightly greyed… (read more)

Hi there folks,

recaptcha pop up window does not appear even though I know its there (in comparison to chrome). The result is that the main window may be slightly greyed out or look normal but I cannot move on in the dialogue (for example when I have completed a form and want to submit).

Very frustrating because: 1. I have to move over to chrome where there are no such issues 2. I am increasingly having to default to chrome which I don't want to do

Any help most welcome! Copper 102

Asked by Andrew Wood 3 weeks ago

Pinterest selection panel doesn't show up!

Hi, Recently I found an issue in Firefox. When I want to select a board to save a pin in Pinterest, the selection panel won't show up! additionally when I click on a pho… (read more)

Hi, Recently I found an issue in Firefox. When I want to select a board to save a pin in Pinterest, the selection panel won't show up!

additionally when I click on a photo on LinkedIn to see it in full-screen, the page will get stuck!

Asked by Mostafa Nazari 3 weeks ago

Firefox+Win10 start panel

Hi! Someday it's occured that i cant make a right click to Firefox on a Windows start panel - when i use right click the windows just... disappeares. What can i do to sol… (read more)

Hi! Someday it's occured that i cant make a right click to Firefox on a Windows start panel - when i use right click the windows just... disappeares. What can i do to solve this problem? Check the screens The correct work of right click on the panel is shown on the screen "correct work" It works with all the apps, but a month ago i noticed that when i make a right click on Firefox on my start panel nothing happens, it just disapeares.

Asked by cabushka 3 weeks ago