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I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-… (read more)

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-on is fine and works well. Somehow a version, 1.5, got installed and I cannot keep it removed. Whenever I refresh FF, it shows back up. I cannot find any reference to this version on GitHub or on the extensions page. I have uninstalled FF and refreshed it. Nothing works. It keeps coming back. I also looked in the side-install directory, but there were no extensions there. If I remove the extension under the Add-ons Manager, it removes it and I can install it and it installs the correct version and it works until FF restarts and then the 1.5 version shows back up.

Asked by gwolbr 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

restore tabs does not work

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my hist… (read more)

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Asked by bheffe 4 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

search local drive before the internet

While I enjoy the capability of selecting a search engine as I see fit, I would prefer that my local drives take precedence. Is there an easy way to enable this for every… (read more)

While I enjoy the capability of selecting a search engine as I see fit, I would prefer that my local drives take precedence. Is there an easy way to enable this for everyday casual use? In other words, can I specify "search local drives first, followed by the web i.e. casting a wider net to search on the world wide web, and an arbitrary third placeholder such as foreign sources (example only) or foreign news items (again, fictitious example)

Asked by andy p 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

YouTube channel confusion for comments

I have had a google account and a YouTube Channel ([email_1]@gmail.com) for decades. I recently added a new google email ([email_2]@gmail.com) and accustomed my old YouTu… (read more)

I have had a google account and a YouTube Channel ([email_1]@gmail.com) for decades. I recently added a new google email ([email_2]@gmail.com) and accustomed my old YouTube channel for [email_1]@gmail.com with the new email, [email_2]@gmail.com. On other browsers when I comment, the old YouTube account with the new email shows up as the commentor. Today, on my new Firefox browser.I discovered that the new email had created another YouTube channel which showed up as my ID for a comment on another YouTube channel. I deleted the new YouTube channel but, when I comment with the brand new Firefox browser, the old YouTube channel I deleted shows up. How can I correct that?

  • Solved

Unable to enter one particular website

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't pro… (read more)

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't proceed (the page just loops). This has happened on other browsers too, though I fixed the problem there by disabling my adblocker. But that doesn't help here on Firefox. Any suggestions?

Asked by Ladyjay12 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

drag and drop pictures on iOS

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how… (read more)

Hi. I used to be able to just grab and image on a webpage and drag it to my desktop. Now I have to go through the whole rigmaroll of right click and save. Anyone know how I can go back to the faster way please?

Thanks.

Asked by ani 4detal 4 months ago

Last reply by bitdecay 4 months ago

  • Solved

How do i get FF to open a bookmark in a new tab, without having to create a new tab first? Its an annoying extra step

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This… (read more)

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This is an annoying extra step. How to I change it? I already tried the open links in new tabs instead of windows. Makes no difference On or Off

Asked by Raye Elaine 4 months ago

Answered by Bradforth 4 months ago

  • Solved

Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (read more)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Asked by rinaldop75 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

error “Overview from AI is not available for this request”

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available… (read more)

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available for this request”. And this error appears only in firefox browser. please help.

Asked by daniil.kulikov.02 3 months ago

Last reply by Agent virtuel 3 months ago

No matter what I do I can't seem to delete some form suggestions !!

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form fill… (read more)

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form filling is not listed in any of my addresses or personal data.

Asked by orchestr8 3 months ago

Last reply by Agent virtuel 3 months ago

  • Solved

Some websites on firefox are extremely laggy and choppy despite other browsers and friends running it fine

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely … (read more)

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely laggy. I have no idea what is causing this. My friends and other browsers run it completely fine. I have tried troubleshoot mode, gotten rid of all my extensions and themes, removed all cookies and cache and nothing works. My drivers are all updated, and I have truly just given up. If anyone has any solutions I would be much obliged.

Asked by Scuba 4 months ago

Answered by Scuba 4 months ago

  • Solved

Firefox 140.0.4 (64-bit), not rendering html: need to open in troubleshooting mode

Gmail, Calendar, YouTube either timeout, or they render in an unusable state that looks like the html engine is broken. However, bringing up firefox in troubleshooting mo… (read more)

Gmail, Calendar, YouTube either timeout, or they render in an unusable state that looks like the html engine is broken. However, bringing up firefox in troubleshooting mode is fine. Earlier today I did update Java. Otherwise no difference. Other browsers are also fine. Firefox is my default browser so this is a bit unworkable.

For now, I will use Firefox troubleshooting mode...

Thanks David

Asked by David Takahashi 3 months ago

Answered by Denys 3 months ago

Firefox is Eating My Tabs

Firefox recently started "eating" my tabs: closing them without my permission. There are several tabs I want to keep open at all times, because I refer to them from time … (read more)

Firefox recently started "eating" my tabs: closing them without my permission. There are several tabs I want to keep open at all times, because I refer to them from time to time throughout the day, but Firefox closes them from time to time. I googled the issue and the AI directed me to two settings: browser.tabs.unloadOnLowMemory and browser.tabs.min_inactive_duration_before_unload. It suggested setting the first one to "false" and increasing the duration of the second, or setting it to "false." However, the setting will only accept numeric values.

Since I am not having low memory issues, I want Firefox to leave my tabs alone. Is there any way to actually do this? If not, it would be really nice if Firefox developers reversed this intrusive change.

Thank you, Terry

Asked by TLMorse 4 months ago

Last reply by TLMorse 4 months ago