Firefox Community Forum

For two days now Gmail has been unstable on Firefox. It keeps displaying this message: "Oops - The system encountered a problem (#001)".

While in that state, the send messages folder is empty, and I can't attach documents to an email.

Google suggests clearing the browser cache and cookies. Don't want to do that - much work required to recover.

Hi. I got a new laptop some weeks ago (Linux Fedora) and I've been using Firefox without any problems until last week. When watching Youtube videos my system shell crashes completely. This problem ONLY happens with Youtube videos and Firefox. Other browsers work fine and I don't have this problem in other websites.

Recent crashes ID: bp-f6b555b9-0fbb-447d-a3b3-9f7ee0240818 bp-1fad31a3-0735-49dd-92ac-44e2d0240818 bp-19ae85a5-8bd3-4d3b-b366-f65a10240818 bp-7ca6ded3-871e-45ad-8351-f21c40240818 bp-88f4aca2-437b-45d1-8d7a-11a7c0240818 bp-ebb8ed44-af42-44c1-89f9-54b1f0240818 bp-3aa6e40e-467c-4c72-8373-b23e30240818

When Firefox is my chosen browser, I often follow a link in an email to a usual site, but get a message saying 'Network Protocol Error'. I've tried the instructions online; they don't work. If I copy the link address and paste it into a different browser, I have no problem at all... I'm at the point where I don't want to use Firefox! Can anyone help me please?

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

Hello! Thank you for taking the time to read my issue report and request for assistance.

My system MacBook Pro v 9,2 (late 2012) MAC OS 10.12.6 (Sierra) FF v 115.14.0esr (64-bit) DSL with 250m/bit connection

Until the day before yesterday the Youtube pages were running and performing normally. Since yesterday YT pages take several minutes to load.

I cleared the FF browser cache, deleted cookies, updated the browser, shutdown the computer, restarted the computer, but the hang problem persists.  I searched the internet for reports of server side issues at YT, but found nothing relevant.

I reported the issue in detail to YT, but have not heard back - I'm also not sure the help request to YT even made it out of my computer as the help request form did not provide the normal "Request Sent" confirmation.

Back on FF and attempting again to load YT pages: after about a minute FF reports that the YT page is slowing down the browser and requests that the page be "stopped". This is especially true of the "Watch Later" page which seems about ten times slower than the already VERY slow YT page loads in general. Eventually, the Watch Later page loads but is EXTREMELY lethargic, taking several minutes to load a selection. 

After a YT page loads and a choice is made the selected video presents at 360p.  Changing to 720p or 1080p only locks the playback.  The 360p playback hangs on a frame and audio runs on alone.  Clicking the playback stop button takes several seconds up to several minutes to process to stop the playback request.

Checking other browsers on my machine: Chrome and Opera load and run YT pages normally, including the Watch Later page, with fast loads and instant HD playback. I'm including a screen shot of the FF browser on the YT WL page after it has fully loaded. It took several minutes for the page to load as seen in the screen shot, but on selecting a video it hangs until FF generates a stop request as seen at the top of the browser window in the attached image.

There have been no changes to the computer or installations of new software of any kind except for updating FF which obviously did not in and of itself solve the issue. The issue presented the same before and after the FF version update.

Thank you in advance for any guidance or suggestions on solving the issue. Kind regards, A

I click the Share Data button, and instead I get a complaint every time, that "We can't automatically get your browser's troubleshooting data, please try these manual steps." I ain't falling for that no more, every time I click that manual steps thing, it blanks out everything I already typed, and when I come back I have to start over!

Anyway, how do I get that complaint to go away, and the details to appear in the Troubleshoot Information box like they ought to?

Hello! When entering some (in tis case financial: https://www.nordnet.se/se) sites the time shown are exactly 2hours behind the system time. If system time is 11:15 (correct time zone in Sweden) the time shown on the site is 09:15. This is probably something that has to do with an update of Firefox. I have automatic update to Firefox but the problem has been there for some months although I have not been able to recognice it until the recent week. I have tried a "clean" new install of Firefox to a new directory with no import of bookmarks or anything but the problem is exactly the same. For your information I have tried a clean install of Duckduckgo browser which do not suffer this problem. But I want to keep with Firefox which I have used since at least 15years. I guess there is a "timestamp" or samething that have gone wrong, but should be easy to correct if you just know where to look. Best regards /Gunnar

On many site where I try to login, when I hit the LOGIN button nothing happens. This does not happen if I open a private window. I am on version 129.0.2.

The latest update also seems to force Firefox to occasionally run at turtle speed. Any time there is an update Firefox will slow the whole computer to turtle speed. When I reboot, Firefox can take up to 15 minutes to fully load if there is more than one window to load.

Is there a fix for all this? Thanks

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

I have downloaded and deleted Firefox a dozen times and history and cache and still it is not allowing me to have the Chose User Profile to pop up

I have been trying for the last 2 days to get the Firefox -Choose User Profile to come up and each time I add the below in the terminal

/Applications/Firefox.app/Contents/MacOS/Firefox-bin -P

I get

Alans-MacBook-Pro:~ alanbmillard$ /Applications/Firefox.app/Contents/MacOS/Firefox-bin -P -bash: /Applications/Firefox.app/Contents/MacOS/Firefox-bin: No such file or directory Alans-MacBook-Pro:~ alanbmillard$

So it states no such file or directory when Firefox is definately in the Applications folder

Any thoughts or suggestions? Thank you in advance

Firefox is refusing to open sites I am trying to access from links in my protonmail email account. It is giving me a message saying the sites are potential threats. "pdpwbj.clicks.mlsend.com" is what it tells me is the problem.

This is something I do everyday without issue. It isn't limited to one source of emails/websites - it is all of them.

I have cleared cache and history already. Help please as I need to access these websites for my work and having to go to all the individual websites and then to search for the linked content is taking a lot of time I don't normally use because I can just load using the links.

Thank you

After 129.0 update, Hulu streaming quit working. I have other streaming services that still work fine. I tried it on older version of Firefox 115.14.0esr (64bit) (old pc Win 8.1) and it works fine there. Can I go back to an older version of Firefox or is this a known issue with update?

This is the issue, Hulu website loads and allows you to log in. When you try to stream a show, it plays a commercial then freezes.

I am using the latest release of FIREFOX (in French), with Windows 10, regularly updated.

FIREFOX worked fine when I turned off my desktop on august 10. The next morning, Firefox could not connect to ANY website. I get a message telling me that "the secure connection has failed": PR_CONNECT_RESET_ERROR (see screenshot).

EDGE and CHROME work fine but cannot update to the latest version [Error OX 80072EFE] (see screenshot) THUNDERBIRD works fine.

I tried all sorts of solutions found on reliable websites. None of them worked. - Turning the router OFF then ON - Using Firefox "self-repair" mode - Uninstalling Firefox, then reinstalling a new, "clean" version - Checking the system clock (it is fine) - Turning OFF Microsoft Windows Defender - Turning OFF Kaspersky Anti Virus - Reinstalling Kaspersky's certificate in Firefox - Checking Firefox certificates in Windows' firewall

Can anyone please find a solution? I share Mozilla's philosophy and would hate to say goodbye to Firefox, but…

In the last few days, a transparent rectangular panel is showing up in the upper right hand corner when I open certain websites--Washington Post, The Nation, and Talking Points Memo, and this morning Kanopy and the Zojirushi website. It often covers functions like login and search. I can *see* the buttons, but I can't click them through the transparent panel.

Firefox Version 129.0.1 64 bit Windows 11. When I am in a New Tab, and I do a search (Google is my search engine) the results do not display. I type in search words, I hit Enter, and the screen does a very quick blip, and then nothing. This is very frustrating. I have wasted too much time trying to figure it out. It does not do it all the time, but most of the time. This started with the latest Firefox update. Is this a Settings issue?

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

After running scannow and chkdisk on my Win 11 laptop, the fonts for menus and toolbars in Firefox (not for web pages) is unreadably small (about 6pt). I have tried adjusting layout.css.devPixelsPerPx, ui.textScaleFactor, and browser.display.os-zoom-behavior to recommended valus as well as above or below values. So far, no help. Please advise.

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar.

But when I copy something in Firefox, it does not go to the clipboard. The clipboard still hast the content which was already there.

Also strange: When I cut text in a textarea, input element or the URL bar, the text is removed. But it is not sent to the clipboard. When I cut and paste, the text I get is what was previously in the clipboard.

What could be the cause? How can I debug this problem?