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Win10 or Google on new laptop block my existing Nordvpn 2-year subs (subscription used on older laptops w/Win and Goo & asked to buy new Nordvpn.) subscription.) Devoted Firefox user also blocked from using its Add-on for Nordvpn.

I would appreciate it very much if someone could tell me what to do. I've been trying to figure this out for 6 months, meanwhile wasting 6-months of my Nord subscription… (read more)

I would appreciate it very much if someone could tell me what to do. I've been trying to figure this out for 6 months, meanwhile wasting 6-months of my Nord subscription bought directly on Nord's website. I'm a very old person, so pretty much a computer dummy. Thanks.

Asked by ladybug234 18 hours ago

Last reply by markwarner22 12 hours ago

All addons have gone missing

All my addons have disappeared after a firefox update.There is an error message saying they are disabled.I am running El Capitan on my computer, an iMac 24*, running oper… (read more)

All my addons have disappeared after a firefox update.There is an error message saying they are disabled.I am running El Capitan on my computer, an iMac 24*, running operating 78.15 Oesr,64bit.Any su’ for ‘Firefox’

Asked by ninjapanda 22 hours ago

Last reply by James 18 hours ago

How do I delete an Extension?

I somehow added DocHub to my system so that whenever I try to download a pdf I am taken to DocHub file. How do I delete DocHub? I went to Extensions but all I see is how … (read more)

I somehow added DocHub to my system so that whenever I try to download a pdf I am taken to DocHub file. How do I delete DocHub? I went to Extensions but all I see is how to ADD extensions not how to delete them.

Asked by ztangi1 2 days ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

Cannot turn off snooze tabs, already tried easy solutions

Already tried this: Open about:config: Type about:config in the Firefox address bar and press Enter. Accept the warning: If prompted, click on "Accept the Risk and… (read more)

Already tried this:

   Open about:config: Type about:config in the Firefox address bar and press Enter.
   Accept the warning: If prompted, click on "Accept the Risk and Continue".
   Search for browser.tabs.unloadOnLowMemory: In the search bar, type browser.tabs.unloadOnLowMemory.
   Set the value to false: Double-click the preference to change its value from true to false. 

Also already tried making a distribution folder. I want snooze tabs off. Thanks!

Asked by whyuwanna69 1 day ago

Can't update Firefox on ManjaroARM-RPI4

Hello, I hope you are well. I have been using Firefox for some time, but I am currently experiencing an issue with the extensions. I am currently using version 123, but … (read more)

Hello, I hope you are well. I have been using Firefox for some time, but I am currently experiencing an issue with the extensions. I am currently using version 123, but I have not been able to find a way to update to include the new root certificates, which I believe are needed by these extensions.

I have tried reinstalling using Pacman (only installing v123), compiling from source using Yay (which unfortunately did not work), using Flatpak (also only installing v123), and even from the sources (which partially worked).

I would be happy to provide further details if required. I hope you have a good day.

Asked by Noctyris 2 days ago

Can’t see “Manage Site List” for Multi-Account Containers

Hi there, I’m using the Firefox Multi-Account Containers extension and would like to remove a site that’s been set to "Always open in [X] container." However, I don’t se… (read more)

Hi there,

I’m using the Firefox Multi-Account Containers extension and would like to remove a site that’s been set to "Always open in [X] container." However, I don’t see a “Manage Site List” option anywhere in the container settings as seen here: https://support.mozilla.org/en-US/kb/containers

Here’s what I’ve tried so far:

   I’ve clicked the Containers icon and selected the gear ⚙️ to edit a container.
   I enabled privacy.userContext.siteAssignments.enabled in about:config and set it to true.
   I restarted Firefox (with session restore on), but still no option appears to view or manage assigned sites.

I’m on Firefox Desktop (Mac), and I’ve confirmed that I’m using the official Multi-Account Containers extension.

Is this a bug, a UI change, or something I’m missing? I’d really prefer not to manually edit the containers.json file if there’s a built-in way to manage these assignments.

Thanks so much for any guidance!

Asked by Jennifer 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

can't find ad blocker to turn off

I have no idea where the ad blocker is here on Firefox and cannot turn it off when I need to. It is crazy that it is so difficult to find AD BLOCKER - I find articles th… (read more)

I have no idea where the ad blocker is here on Firefox and cannot turn it off when I need to. It is crazy that it is so difficult to find AD BLOCKER - I find articles that say how to do it but they make no sense because I try to follow and it still does not work. I need to know how to turn off the ad blocker - especially when I want to use Rakuten - I cannot never use it because I cannot manage my ad blocker when I need to

Asked by Susan Lee 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

All my Simple Tabs Group labels were reset in Firefox to 0

All of my Simple Tabs Group (STGs) tabs were reset in Firefox to 0. I had not cleaned them up in a while & had from 5 to 40 tabs saved in each of the 12 Groups create… (read more)

All of my Simple Tabs Group (STGs) tabs were reset in Firefox to 0. I had not cleaned them up in a while & had from 5 to 40 tabs saved in each of the 12 Groups created. In the past, I have had the problem of unknowingly opening a 2nd browser window (with no tabs open) & then closing my 1st (main) window before the empty one after I finished working, but I have always be able to recover one of my main tab screens. All of my other tab groups were still listed & available under the Simple Tabs Group logo beside the currently open web site address on the tabs bar (just below the top line of the open & available web sites). This time after I clicked the STGs icon, all of my Simple Tabs Group label names are still listed, but the number of tabs shown for each label shows "0". They have all been deleted. Does anyone know how I can recover this info??? I have regularly use Windows 10 bkup. Is W10 just in the process of a slow death?? It's certainly very bad time (Apr, '25) to need to buy a new PC with all Trump's tariffs.

Asked by Tetons 2 days ago

Bitdefender Securepass

I have been using Bitdefender Securepass and it stopped working. I uninstalled and tried to reinstall but I cannot see it in the available extensions. I would like to us… (read more)

I have been using Bitdefender Securepass and it stopped working. I uninstalled and tried to reinstall but I cannot see it in the available extensions.

I would like to use Bitdefender Securepass or Password Manager with Firefox.

Asked by jim_graley 3 days ago

Can not install a signed addon on version 50.0b2

When I try to install an officially signed add-on by dragging and dropping it into the browser, Firefox prompts that the file is corrupted. However, when I directly copy … (read more)

When I try to install an officially signed add-on by dragging and dropping it into the browser, Firefox prompts that the file is corrupted. However, when I directly copy the file to the browser/extensions directory, the browser disables the add-on as untrusted. How can I properly install a signed extension in Firefox version 50.0b2? I can confirm that the extension works correctly when temporarily loaded (via temporary installation), but it fails to install after being officially signed.

Asked by zhang.lihuan 5 days ago

Last reply by zhang.lihuan 3 days ago

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ?

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ? E.g. Video DownloadHelper. My browser is up to date. In "Extensions", I … (read more)

Windows 11 FireFox 135.0 (64 bit) How to pin an existing extension to the toolbar, please ? E.g. Video DownloadHelper. My browser is up to date.

In "Extensions", I select "Video DownloadHelper" then click on the gear icon. I cannot find "Pin to taskbar" there or any where else. See the image for the menu I do get.

Thanks !

Asked by davidkinney07 2 months ago

Last reply by jscher2000 - Support Volunteer 4 days ago