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Firefox won't start after updating. How to restore the previous version without losing profile data?

Firefox won't start after updating to version 123.0 on Ubuntu OS. At the same time, no errors will appear, and there is also no specific crash report that would help und… (read more)

Firefox won't start after updating to version 123.0 on Ubuntu OS.

At the same time, no errors will appear, and there is also no specific crash report that would help understand the reason.

How to restore the previous version without losing profile data?

Asked by MarkR 1 year ago

Last reply by zeroknight 1 year ago

  • Solved
  • Archived

Firefox manual update with Linux Ubuntu

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The worl… (read more)

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

Asked by Jim 1 year ago

Answered by Jim 1 year ago

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Firefox v123 Snap on UbuntuStudio 22.04 only works in Safe Mode

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe… (read more)

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

  • Operating System: Ubuntu Studio 22.04
  • KDE Plasma Version: 5.24.7
  • KDE Frameworks Version: 5.92.0
  • Qt Version: 5.15.3
  • Kernel Version: 6.5.0-25-lowlatency (64-bit)
  • Graphics Platform: X11
  • Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
  • Memory: 30.5 GiB of RAM
  • Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

Asked by Emma 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Firefox always asks to open the file link after asking whether to open or save files

Hey guys, I'm using Ubuntu 24.04 with Firefox 124.0 .deb release from this repository: https://launchpad.net/%7Emozillateam/+archive/ubuntu/ppa I enabled "Ask whether to … (read more)

Hey guys, I'm using Ubuntu 24.04 with Firefox 124.0 .deb release from this repository: https://launchpad.net/%7Emozillateam/+archive/ubuntu/ppa I enabled "Ask whether to open or save files" from settings. Whenever the Open/Save dialogue is shown and I choose Open, I expect that the file would be opened using the default application. But Firefox asks again to choose the application by which the file (file link?) should be opened. It seems that Firefox is somehow change the way the files are opened through external applications and transformed local file addresses to file://uri/on/disk.

Asked by Mehdi Hamidi 1 year ago

Last reply by Mehdi Hamidi 1 year ago

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Firefox (linux) and Microsoft Web Apps - issues

I'm having really odd behavior using Firefox (linux) with Microsoft 365 web apps (outlook, word, excel, etc). Its happening various distros too. Is there a known issue at… (read more)

I'm having really odd behavior using Firefox (linux) with Microsoft 365 web apps (outlook, word, excel, etc). Its happening various distros too. Is there a known issue at this time with FF and 365 web apps?

   Excel - cell content deletion on moving through cells.
   Word - line content deletion on hitting carriage return.
   Mail/Cal - Webapp not displaying content on double clicking emails or calendar events.

Found a few sporadic similar reports from users on various forums, but no official note that it was a known bug. Assuming it isn't widespread - anyone here have any anecdotal reports of similar issues. Seems to only affect the linux distro versions of FF.

This renders the web app sites unusable with Firefox so I have had to use another browser for these apps. As these apps are ubiquitous with work and productivity, it's rendering Firefox as a second-choice browser unfortunately. No one really enjoys having to "pick the right browser" for work or play.

Is there any way to resolve these issues? Hoping someone has some insight.

Asked by Jadeia 1 year ago

Last reply by jonzn4SUSE 1 year ago

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OneDrive workbook problem

So I have an Excel workbook in my onedrive from MS, It was working fine on my firefox browser in my Ubuntu OS, last week it started to delete my cell's information whenev… (read more)

So I have an Excel workbook in my onedrive from MS, It was working fine on my firefox browser in my Ubuntu OS, last week it started to delete my cell's information whenever I pressed the enter, tab or arrow keys, I contacted the MS support and they get me to opened the same file on a chrome browser and worked fine... I still want to use my firefox browser but this problem is very annoying, please help me sort it out!!!

Asked by ricardocrbb 1 year ago

Last reply by jonzn4SUSE 1 year ago

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mouse lockup

Firefox Browser 125.0.3, Flatpak Every few minutes, the mouse locks up on Ubuntu 23.10 and it only happens with I have Firefox open. I have have no extension, and history… (read more)

Firefox Browser 125.0.3, Flatpak Every few minutes, the mouse locks up on Ubuntu 23.10 and it only happens with I have Firefox open. I have have no extension, and history is turned off I have lived with this for months on multiple updates hoping for someone working on Firefox would figure out the issue and fix it.

This issue never happens to me on my windows PCs.

Any solutions? thanks Richard

Asked by Richard Hanson 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Availability for Ubuntu ARM64 via Orange Pi 5+

I know that there is a generic Linux iteration that can be downloaded, but it does not appear to allow for use on ARM64. Is there a way that I can download, install, and … (read more)

I know that there is a generic Linux iteration that can be downloaded, but it does not appear to allow for use on ARM64. Is there a way that I can download, install, and access Firefox on my Orange Pi 5 Plus?

Asked by Caleb 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Firefox crashes whenever downloading or uploading is tried

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Re… (read more)

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

Asked by ymaan 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

I can't save files in Firefox

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 W… (read more)

Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.

When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.

I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector

I always had them and I never encountered any problem.

Asked by DJ Caësar 9114 2 years ago

Answered by DJ Caësar 9114 2 years ago

  • Archived

Firefox freezes on opening any dropdown control in page, bookmark folder or dialog add to bookmark

Hi, after upgrade of ubuntu to 24.04 i got into problems with using Firefox. I it running on x11 with proprietary nvidia driver, no matter of source package (snap or deb … (read more)

Hi, after upgrade of ubuntu to 24.04 i got into problems with using Firefox. I it running on x11 with proprietary nvidia driver, no matter of source package (snap or deb from the Firefox repository) and no matter of safe mode the Firefox gets frozen when clicking into any dropdown control in side page, the same happens when trying to open bookmark folder in the bookmarks panel or even the dialog that opens from the star icon in address folder that should add page into the bookmarks. When running on command line, in case of the snap version there are just some warnings of some missing css file, in case of the deb version it does not output anything suspicious. I was even trying to change the UI theme (qt) as well as GTK theme in case it makes any difference, but it did not... Thanks for any help.

Asked by Mx. Sx. 9 months ago

Last reply by Mx. Sx. 9 months ago

  • Archived

Firefox Continually Crashing . . .

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0 For the past 2 weeks Firefox has been repeatedly crashing soon af… (read more)

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0

For the past 2 weeks Firefox has been repeatedly crashing soon after going on to certain sites or trying to apply my 2FA authenticator add-on.

Suddenly there's a screen shudder and a new window opens, inviting me to submit a crash report. See attached image.

I do not believe that this is down to Ubuntu 24.04 upgrade done at end of August.

But it's enough for me to largely go over to Chromium and Firefox Dev Ed.

If Mozilla don't act on this crashing I can see its market being lost fairly fast.

Asked by tamjk 9 months ago

Last reply by paulparker 8 months ago

  • Archived

Addblock Plus needs to be updated because YouTube figured out how to detect it

YouTube keeps putting up the add block detection when I try to play a video. Apparently they can detect Add block Plus. Kubuntu 24.04 Firefox version 130.0 [64-bit] Mozil… (read more)

YouTube keeps putting up the add block detection when I try to play a video. Apparently they can detect Add block Plus. Kubuntu 24.04 Firefox version 130.0 [64-bit] Mozilla Firefox Snap for Ubuntu Canonical-002-10. Add block Plus version sorry I can't find that information.

Asked by Steve7233 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Firefox won't Save As, won't allow me to change the location of Downloads folder, doesn't prompt to Save...

I am running Lubuntu 22.04LTS (have been for months now), with Firefox 130.0.1 installed via the normal vanilla apt. It was working fine until a few days ago (perhaps … (read more)

I am running Lubuntu 22.04LTS (have been for months now), with Firefox 130.0.1 installed via the normal vanilla apt.

It was working fine until a few days ago (perhaps after an update, but I can't recall specifically), and then just stopped being able to save anything.

For example, right clicking on an image will bring up "Save As..." as an option, but when I choose that, nothing happens. No prompt to save, nor does the file appear anywhere.

When I choose "Save" as a pulldown on cloud XLSX files...similarly, nothing happens.

When I download something, Firefox is supposed to open up a prompt asking me where I want to save the file but that never opens...nor does the file download.

I am totally baffled.

Asked by user239a 9 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Downloading files from the firefox browser using unbuntu linux

For the past few months, the browser will no longer download any files. The only diagnostic that I can see is failed when the download is attempted. I have refreshed fi… (read more)

For the past few months, the browser will no longer download any files. The only diagnostic that I can see is failed when the download is attempted. I have refreshed firefox and the problem remains. Chrome can download without any problems, but I used firefox for many years and wish to continue.

Bob Hopkins

Asked by wb2udc 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Issue loading images on specific site on Linux

Browsing works well on my Ubuntu/Linux 22.04.5 laptop except one site. Images are not loading. I can see it has js-errors which might be related. And that may be because … (read more)

Browsing works well on my Ubuntu/Linux 22.04.5 laptop except one site. Images are not loading. I can see it has js-errors which might be related. And that may be because some js files are being blocked. The site does work on my iphone though. And using Browserstack I can see it works with other OS.

The site is: knowledgecottonapparel . com

I've verified that others using Linux has the same issue, https://askubuntu.com/questions/1526728/issue-with-specific-site

Asked by ben170 9 months ago

Last reply by ben170 8 months ago

  • Solved
  • Archived

Missing minimize and restore buttons on tabbar in Kubuntu 24.10

Hello Recently I've upgraded from Kubuntu 24.04 to 24.10. I'm almost sure that the minimize/restore buttons were available in my Firefox after the system upgrade. For th… (read more)

Hello

Recently I've upgraded from Kubuntu 24.04 to 24.10. I'm almost sure that the minimize/restore buttons were available in my Firefox after the system upgrade. For the last few days I can see they are missing - please see attached images.

I can partly fix the problem by going to Settings->More tools -> Customize toolbar and selecting "Title Bar" checkbox. In that case I have the title bar displayed with all 3 button (minimize, restore, close).

But I would like to have the default behavior: title bar is turned off and the mentioned 3 buttons be visible in the tab bar.

How to have those buttons in the tab bar when the title bar is turned off?

Asked by eftewuer 8 months ago

Answered by eftewuer 8 months ago

  • Solved
  • Archived

Sync firefox data to new computer.

I am trying to sync Firefox data to new computer. The Mozilla account only allows me to sync mobile devices. Online instructions do no match my version of Firefox 131.0.2… (read more)

I am trying to sync Firefox data to new computer. The Mozilla account only allows me to sync mobile devices. Online instructions do no match my version of Firefox 131.0.2, Ubuntu 24.04.

Asked by chocomo99 7 months ago

Answered by jonzn4SUSE 7 months ago