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  • Archived

pin to taskbar Firefox symbol

Currently my computer is defaulting to Yahoo or Google. Two symbols come up for Firefox on my desktop and both seem to open all the time. Please help me to get a secure… (read more)

Currently my computer is defaulting to Yahoo or Google. Two symbols come up for Firefox on my desktop and both seem to open all the time. Please help me to get a secure connection with Firefox as I feel my Yahoo account has been hacked. Thank you.

Asked by Roberta Beute 2 years ago

Last reply by Roberta Beute 2 years ago

  • Archived

unable to remove check mark in use of primary password

hi As title,it's unable to remove check mark in use of primary password. and not able to disable the primary password. could you please help it out? thanks. … (read more)

hi

As title,it's unable to remove check mark in use of primary password. and not able to disable the primary password. could you please help it out? thanks.

Asked by toby 2 years ago

Last reply by cor-el 2 years ago

  • Archived

primary password

I don't get any security from the master password or primary password because I set it on my mozila browser but when I open mozila, the browser asks to enter the password… (read more)

I don't get any security from the master password or primary password because I set it on my mozila browser but when I open mozila, the browser asks to enter the password if you cancel, also I can visit my Facebook and personal mail id. actually, I used two browsers for personal use, I prefer to use mozila only for my primary passport but now it's not worthy .

Asked by arbsarker2014 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I had several accounts hacked, all of them have the password saved on Firefox

In the past 30 days I had these accounts hacked: 3 gmails accounts (all of them the hacker was using Firefox 50) Microsoft account Xbox account Facebook All my sites… (read more)

In the past 30 days I had these accounts hacked:

3 gmails accounts (all of them the hacker was using Firefox 50)

Microsoft account

Xbox account

Facebook

All my sites (Hostgator blocked my account)

I ran a antiviurs on my PC and cellphone, and nothing was found

Any ideas/suggestions?

Is it safe to have my passowords saved on Firefox?

Thanks

Asked by Marcelo 2 years ago

Last reply by Marcelo 2 years ago

  • Archived

How do I let Google Translate to use my microphone?

I am trying to let Google Translate use my microphone. I haven't gotten a pop-up asking for it to use my microphone, and I've looked in settings on the site permissions p… (read more)

I am trying to let Google Translate use my microphone. I haven't gotten a pop-up asking for it to use my microphone, and I've looked in settings on the site permissions panel and it isn't coming up. I have other sites, even other sites from Google, allowed to use my microphone. How do I let Google Translate to use my microphone?

Asked by unreformedchangeling 2 years ago

Last reply by cor-el 2 years ago

  • Archived

My Firefox account was (very likely) HACKED, do you care Mozilla?

I posted here the other day and no help came my way. I had all my emails accounts at Google, my xbox account, my facebook and my MS account hacked. What do they all hav… (read more)

I posted here the other day and no help came my way.

I had all my emails accounts at Google, my xbox account, my facebook and my MS account hacked.

What do they all have in common?

Their log in and password were saved in my Firefox.

The other gmail accounts I have that are not saved were NOT hacked.

Is it just a coincidence?

Can anyone at Mozilla care to respond?

Thank you

Asked by Marcelo 2 years ago

Last reply by Marcelo 2 years ago

  • Solved
  • Archived

Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 2 years ago

Answered by James 2 years ago

  • Archived

trojan horse every time using Firefox

I am using Tor nowadays because I get a trojan horse or other possible threats, every time using Firefox. I use ClamTk on my HP computer with Linux Mint 21.1 installed. … (read more)

I am using Tor nowadays because I get a trojan horse or other possible threats, every time using Firefox. I use ClamTk on my HP computer with Linux Mint 21.1 installed.

These are the 3 files that usually turn up after a full scan with ClamTk:

Mozilla Firefox PUA.Win.Trojan.Xored-1 Mozilla Firefox PUA.Html.Exploit.CVE_2012_ Mozilla Firefox PUA.win.Exploit.CVE_2012_none

I found out when my website turned out to be hacked, so I installed the ClamTk virus scanner.

Just to let you know so you might find a solution.

Thanks, Frank

Asked by Frank de Wit 2 years ago

Last reply by James 2 years ago

  • Archived

resolve data breaches found by firefox monitor

i keep typing my issue that i want help with and you keep bringing me back to this page but offer no resolution to my issue. i simply want to know how to RESOLVE the dat… (read more)

i keep typing my issue that i want help with and you keep bringing me back to this page but offer no resolution to my issue. i simply want to know how to RESOLVE the data breaches thta firefox found . when i click on the link RESOLVE DATA BREACHES and it asks me for the email concerned and then says i need to log in to my firefox account. it simply repeats that it found 4 data breaches in one of my emails. but does not give directions of HOW to remove./resolve these breaches. so i am still left with the four data breaches. CAN SOMEONE TELL ME HOW I SHOULD RESOLVE THE DATA BREACH ISSUE.

Asked by pea-xx 2 years ago

Last reply by James 2 years ago

  • Archived

Biometric authorization

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but i… (read more)

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

Asked by yourinaldo 2 years ago

Last reply by James 2 years ago

  • Archived

Need to Change Primary Email Address

My primary email that I used for my FireFox account was discontinued years ago and I no longer have access to it. I need to add my new email address, but the settings wi… (read more)

My primary email that I used for my FireFox account was discontinued years ago and I no longer have access to it. I need to add my new email address, but the settings will not allow me to until I input the confirmation code that is sent to my discontinued email address. How do I fix this?

Asked by edieandethel 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Malicious Download Detected

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access softwar… (read more)

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

Asked by ldean6779 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Clearing history doesn't seem to work

I use private browsing mode exclusively. For years I've used Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now to clear the histor… (read more)

I use private browsing mode exclusively. For years I've used Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now to clear the history, cache, cookies and so on during a session without having to close the browser, or so I thought. However, yesterday I ran into a situation (dealing with tech support for software) where it became painfully obvious that that process was NOT clearing out the history. So, a couple of questions:

1. Why, why, does it take 6 clicks to do that, instead of, say, just one click on a button on the toolbar?

2. Why didn't that clear out everything?

3. Where can I look to see whether all that stuff is cleared?

Thanks.

Asked by Blarg 2 years ago

Last reply by Blarg 2 years ago

  • Solved
  • Archived

Popups for Smithsonian magazine

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web… (read more)

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web pages.

Asked by davidbullock.law 2 years ago

Answered by jonzn4SUSE 2 years ago

  • Archived

Not showing Disquis Comments and Blogs when visiting virtueonline.org

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out … (read more)

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out of the article, the Disqus comment section will appear, but not always. When I use Microsoft Edge, the Disqus comment sections appear.

Asked by Roy Quick 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox says I am forbidden to enter a site

Firefox periodically says I am "forbidden" to enter my Kaiser website (KP.org). I know what Mozilla recommends as a fix, which is to clear data and cookies. But this crea… (read more)

Firefox periodically says I am "forbidden" to enter my Kaiser website (KP.org). I know what Mozilla recommends as a fix, which is to clear data and cookies. But this creates more problems because I have to re-enter passwords and other settings. This is a problem Mozilla's website reports has been occurring for YEARS! Why can't Mozilla/Firefox fix this? Please tell me there is a better way to fix this problem.

David Karp dkarpcal@gmail.com or cloverdavid@gmail.com

Asked by Cloverdavid 2 years ago

Answered by Cloverdavid 2 years ago