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i can't download the companion app for video download helper

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the compa… (read more)

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the companion app. When I try and download the companion app it fails repeatedly, and when finally complete it always totals 0 KBs

Asked by 5putN1k 4 days ago

Has the top menu bar disappeared in the new version of Firefox Browser?

I have installed Firefox browser, version 88.0.1 on Windows 10. I have planned to update to 90.0.2. version, but first, I would like to know if the new version will keep … (read more)

I have installed Firefox browser, version 88.0.1 on Windows 10. I have planned to update to 90.0.2. version, but first, I would like to know if the new version will keep the top menu bar as an usual default. Thanks.

Asked by r.t@g en Ffx 4 months ago

Last reply by Rodney 3 months ago

Copy my old profile from old hdd to new sdd folder

Hello čaute i had problem with my pc,so i bought new one with new HW and SSD,but i have kept my old hdd. I would like to copy my profile from E:\Users\user\AppData\Roamin… (read more)

Hello čaute i had problem with my pc,so i bought new one with new HW and SSD,but i have kept my old hdd. I would like to copy my profile from E:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles to C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles I did ,it is almost 1,2 GB file. After copy i tried to open new mozilla that is on new ssd,but it gave me this error message: User profile firefox app cannot be loeaded. Probably profile is missing or it is unavailable. Could be because i have dowloaded older version from march? What can i do. It is very important for me to have all my old bookmarks and history. I tried first to import my bookmars which was succesful, but i would also like to have my old webhistory and old theme. Also i am not sure but i found somehting about places.sqlite , it is my old history of browsing? Can i put it into new profile somehow? Please prosim help pomozte. Anything

Asked by martin.strapac 1 week ago

Last reply by FredMcD 4 days ago

How to migrate master password & logins to FF 94.0?

Help! After many, many, happy, trouble-free years with FF (thanks folks) I just updated to FF 94.0. FF 94 is failing to use my saved logins, is silently failing to save… (read more)

Help! After many, many, happy, trouble-free years with FF (thanks folks) I just updated to FF 94.0. FF 94 is failing to use my saved logins, is silently failing to save new logins, seems to have forgotten my master password and won't let me set a new master password (which is probably a good thing!).

I see from searches here and elsewhere that the failure to migrate master password and login has been a serious issue, for a lot of people, for a long time, when upgrading FF. What I am still not clear on, despite reading many posts, is how to recover from this situation and seek your guidance on this.

In my profile I see:

  • key3.db (last updated by old version of FF)
  • key4.db (updated/created by new FF 94)
  • logins.json (Seems still full of all my login entries and salted passwords, not touched by FF 94)

Thanks

(O/S Linux Mint 20.2 Cinnamon. Daily backups of ~ available if needed)

Asked by john677 6 days ago

Last reply by cor-el 6 days ago

  • Solved

passwords

I'm finally taking the plunge and setting up a new Lenovo desktop (going from windows 7 to 10). Am nervous about many things with this transfer but one of them being logi… (read more)

I'm finally taking the plunge and setting up a new Lenovo desktop (going from windows 7 to 10). Am nervous about many things with this transfer but one of them being login , passwords for many places saved here on my firefox browser. So when I start up the new computer and add Firefox as my default browser again will my saved passwords be carried over from the old system?

Asked by addison555 6 days ago

Answered by Nobody InParticular 6 days ago

The firefox installer has installed different versions (32bit & 64 bit) of firefox in multiple locations

I removed the 32 bit version of firefox some time ago and installed the Firefox 64 bit version on my larger secondary drive. Firefox recently updated but the update cause… (read more)

I removed the 32 bit version of firefox some time ago and installed the Firefox 64 bit version on my larger secondary drive. Firefox recently updated but the update cause the same version of firefox (version 94.0.1 build 20211103134640) into multiple hard-drives (C & D drives) and different folders. There are now multiple icons in my start menu and the task bar for firefox. They BOTH each fight for the default browser setting as if they were different browsers, and only one will open my previous windows and tabs at startup. I only want firefox to be installed on my secondary drive as my C drive has a much smaller capacity. How can I distinguish and remove one of these conflicting multiple copies of Firefox from my PC without loosing my saved tabs or all of my personal data? Why is firefox installing as 2 different apps, on 2 different hard drives, along the same profile path in two different profile folders as shown with "more troubleshooting information" from the help dropdown menu?

Asked by frostyfee 6 days ago

Last reply by frostyfee 4 days ago

download speed very slow

the download speed is very slow on Firefox but it wasn't that small before. i was downloading windows 10 redstone but once when i downloaded a operating system it wasnt t… (read more)

the download speed is very slow on Firefox but it wasn't that small before. i was downloading windows 10 redstone but once when i downloaded a operating system it wasnt that slow. now im trying to download a operating system for virtualbox Operating System: Windows 7 Professional [32 bit]

Asked by Bileinpoop 5 days ago

Last reply by FredMcD 5 days ago

Mac OS 12.0.1 issues with firefox browser failing to run do to warning of mulitiple installations

bold textissues with firefox desktop browser failing to run on Mac OS 12.0.1 Monterey; upon exe. of install pakage promp pops up asking if you wish to replace or kkep bo… (read more)

bold textissues with firefox desktop browser failing to run on Mac OS 12.0.1 Monterey; upon exe. of install pakage promp pops up asking if you wish to replace or kkep both copys; replace is chosen and file will not execute with warning anouther instance of firefox is already runing. ive deleted all kmown Installations and redownloaded sever times with same results.

Asked by SS1 5 days ago

Last reply by FredMcD 5 days ago

Firefox upgrades

Twice in the past six months I have downloaded 'upgrades' to the Firefox browser, only then to have to spend half an hour resetting my options - home page, task bars, app… (read more)

Twice in the past six months I have downloaded 'upgrades' to the Firefox browser, only then to have to spend half an hour resetting my options - home page, task bars, apps, etc. It's just not worth bothering to get the upgrades. Why do the upgrades mess with my personal settings?

Asked by mmck 5 days ago

Cannot download bank statements to PDF

I have used Firefox for a number of years. Something has changed on Windows 10 or Firefox. I am no longer able to download bank statements (multiple banks) to PDF for v… (read more)

I have used Firefox for a number of years. Something has changed on Windows 10 or Firefox. I am no longer able to download bank statements (multiple banks) to PDF for viewing and saving statements. I can do it on Microsoft Edge, so maybe Microsoft is trying to force move to Edge. I can't use Firefox if i cannot download files from internet to PDF documents. Tried looking at settings and can't figure out anything.

Asked by bill236 5 days ago

Last reply by FredMcD 5 days ago

Reinstating bookmarks and Reading List from Firefox v92 to Firefox v94

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firef… (read more)

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

Asked by PilgrimHikerGal 4 days ago

Last reply by FredMcD 3 days ago

loading Firefox brouser

I completed the application to download Firefox but am unable to provide a backup device so could not complete. The alternative of Microsoft edge does not work. Colin … (read more)

I completed the application to download Firefox but am unable to provide a backup device so could not complete. The alternative of Microsoft edge does not work.

Colin

Asked by cjarnott 4 days ago

Last reply by FredMcD 4 days ago

  • Solved

32bit or 64bit

Firefox has just done an automatic update, but has installed 91.3.2(32bit) on my 64bit Windows 10. I was wondering why it decided on 32 bit? Should I upgrade to 64bit an… (read more)

Firefox has just done an automatic update, but has installed 91.3.2(32bit) on my 64bit Windows 10.

I was wondering why it decided on 32 bit? Should I upgrade to 64bit and how would I do that?

Thanks Jon

Asked by jon_malins 4 days ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Passwords and settings is not restored after windows reinstall

Hello. Before reinstalling windows i clicked sync on my firefox browser and closed it some moments after. After reinstalling windows i connected my account but my saved b… (read more)

Hello. Before reinstalling windows i clicked sync on my firefox browser and closed it some moments after. After reinstalling windows i connected my account but my saved bookmarks, settings and passwords are gone. This is very annoying and it was the main reason i quit firefox (because it happened before). I have a backup on another drive but i can't boot into that drive and i tried with places.sqlite , key4.db , logins.json but i still can't get my settings. What can i do? I tried multiple sync and i even tried starting from that backup but all was for nothing because i don't have my settings anymore.

Asked by sar99cl 4 days ago

Answered by sar99cl 4 days ago

Downloading firefox

Hello, I've been having problems downloading the firefox browser, as it seems that I have to do it multiple times before it can be installed properly. I tend to get the d… (read more)

Hello,

I've been having problems downloading the firefox browser, as it seems that I have to do it multiple times before it can be installed properly. I tend to get the disk image, which populates on my screen as an image icon. This usually occurs several times before I see the actual application file within my download files. Tonight I am having this problem again, as I noticed that the browser was no longer on my computer, which prompted me to download again from Mozilla's own site. However, I keep getting the disk image, with a circle and cross through the circle over the actual firefox icon which is supposed to be dragged into the folder and then installed. Not sure why it keeps showing up as an image (disk), and not the actual application? Any assistance will be greatly appreciated.

Asked by careny.graham 4 days ago

Last reply by James 3 days ago