Firefox Community Forum

Hello All,

I have a somewhat confusing issue that I've only found two posts on Reddit mentioning previously, but there were no responses.

A short summary: On Discord's website, in an audio call, audio will progressively move from stereo/both ears to mono/only the right ear after anywhere from five to sixty seconds. This only occurs on Firefox, it does not occur on Chrome or Edge (with the same extensions, when applicable.) For the record - this also only occurs with the one headset. I've tried with a second headset and don't have the same issue, but I don't believe the Headset is solely to blame since the issue only happens on Firefox.

I have also tested on Firefox Nightly as a fresh install - no extensions, no settings changed, just install and login to Discord.

Specs:

ASUS TUF Dash F15 FX517ZR HP USB-C G5 Essential Dock (Monitors are connected through it) Windows 11 (August update/build 26200.9168) Razer Blackshark V2 Pro RZ04-0453 headset (Connects via USB-A Dongle plugged in to the laptop) Firefox (x64) (154.0.1)

Troubleshooting steps I've taken:

Removing the Audio driver for my computer and re-installing it. Removing/re-installing the drivers for the Headset. Verified all audio related drivers for my device are up to date. Verified the BIOS is up to date (it's solved unusual problems before) Toggling the "media.latency_preference" toggle in about:config (recommendation from a friend) Disabling all extensions on Discord. Disabling Firefox's strict mode on Discord. Verifying all audio related drivers for my device are up to date. Tested on a Firefox Nightly install (the first time it's been installed on my device). A separate browser (Chrome/Edge - the issue is not present) A separate headset (Issue is not present) Downloading Razer Synapse and disabling any "extra" features, and testing with various options on/off. Disabling any and all other Audio devices (speakers and microphones) while using the headset. Charging the Headset to full.

Things I haven't tested, but thought of:

Resetting Firefox in any capacity - I can, but hopefully testing with Nightly is sufficient. A different computer entirely - on my list, when I can next. A new User profile. Testing with no headset at all, and just utilizing the built-in speakers/microphone for the laptop.

Oddities:

Changing audio settings in Windows will "fix" the issue momentarily - for instance the "Spatial sound" option. Changing from one setting to "Off" (or vice versa) fixes the issue for the same ~5-60 seconds until it slowly goes back to the right ear. These options are present for every device, even ones not experiencing this issue.

It's very odd to me because on one hand it may be the headset, but then the issue is only present in Firefox.

Any help or things to test would be greatly appreciated!

Thank you.

I can't seem to get microphone and video to work I've checked the permissions and still it's not working. I need to sign a docusign with a notary and time is of the essence . I am about to throw the phone at the wall. please help

It was working fine until the day before yesterday. The volume of the speaker got low before it stopped working. The PodCast and Vimeo are working fine. So it is not the problem of my computer speaker.

(AI written summary of troubleshooting steps taken before making this support thread)

Firefox version: - 152.0.1 Release - 153.0 Nightly

OS: - Windows 11 build 26200

GPU: - NVIDIA GeForce RTX 4070 SUPER

Codec package: - Microsoft HEVC Video Extensions installed from Microsoft Store

Problem

Firefox does not expose HEVC playback support, causing Twitch to disable 1440p streams encoded with HEVC.

The same machine can play the same HEVC Twitch streams in Chrome immediately after installing HEVC Video Extensions.

Expected result

Firefox should report HEVC playback support and allow playback of HEVC streams, as Chrome does on the same system.

Actual result

Firefox reports HEVC as unsupported.

about:support:

codecSupportInfo: H264 SWDEC HWDEC VP9 SWDEC HWDEC VP8 SWDEC HWDEC AV1 SWDEC HWDEC HEVC NONE

Troubleshooting already performed

- Installed Microsoft HEVC Video Extensions - Rebooted Windows - Updated NVIDIA drivers - Verified hardware acceleration is enabled - Tested with a brand new Firefox profile - Tested with Firefox Nightly - Confirmed Chrome can play the same HEVC streams

Additional observations

Chrome: - Twitch 1440p becomes available immediately after installing HEVC Video Extensions - Twitch Stats for Nerds reports:

 hev1.1.6.L150.90.0.0.0.0.0

Firefox: - Twitch reports that the browser does not support the required resolution - 1440p remains greyed out - about:support continues to report HEVC NONE

Reproducible tests

Firefox console:

MediaSource.isTypeSupported('video/mp4; codecs="hev1.1.6.L150.90"')

Result: false

MediaSource.isTypeSupported('video/mp4; codecs="hvc1.1.6.L150.90"')

Result: false

navigator.mediaCapabilities.decodingInfo({

 type: "media-source",
 video: {
   contentType: 'video/mp4; codecs="hev1.1.6.L150.90"',
   width: 2560,
   height: 1440,
   bitrate: 8000000,
   framerate: 60
 }

})

Result: {

 supported: false,
 smooth: false,
 powerEfficient: false

}

For comparison:

MediaSource.isTypeSupported('video/mp4; codecs="av01.0.08M.08"')

Result: true

navigator.mediaCapabilities.decodingInfo({

 type: "file",
 video: {
   contentType: 'video/mp4; codecs="av01.0.08M.08"',
   width: 2560,
   height: 1440,
   bitrate: 8000000,
   framerate: 60
 }

})

Result: {

 supported: true,
 smooth: true,
 powerEfficient: true

}

Additional note

Setting:

dom.media.webcodecs.h265.enabled = true

causes HTML5 codec test (https://html5test.co/) to report H.265 support, but does not change:

- about:support - MediaSource.isTypeSupported() - MediaCapabilities.decodingInfo() - Twitch HEVC playback availability

Question

Is this a known issue with HEVC Media Source Extensions support on Windows 11 build 26200, or is there another requirement for Firefox to expose HEVC playback capability through MediaSource and MediaCapabilities when the Windows HEVC codec is installed and functioning in Chromium-based browsers?

Good morning from germany,

I am a multiple year subscriber and wanted to watch game 6 before going to work (it is around 6 am over here) but the player isn´t running and it states that games can not be played, even the recap doesn´t start. Other videos are running as on youtube and other social networks. I switched a VPN from location germany to location USA to off but nothing works. I am using the newest version of mozilla firefox.

Can you give me some help what I can watch in order to watch the last two Finals games as well?

Thx guys

Each time a video call comes in, the message on messenger, says Video calling is not supported on this browser. I've gone to the browser settings and cannot find anything that would change this. Help.

Hello,

I am a new firefox user and would like to use it 100%, but have been running into a few bugs. This one I have been unable to find this issue myself, so thought I would ask here. I use Qobuz to stream hi-res music up to 24bit/ 192kHz. Some albums do not have sound at that resolution. The file will load and timer shows the song is playing, but there is no audio. I can change the setting to stream at 16bit/44.1kHz and then I get audio. Again, this does not occur with all albums, some will stream at hi-res and some will not. An interesting note: the same file with no audio at hi-res on firefox will have audio at same resolution setting on chrome. The only thing I can think of is chrome is reducing resolution in the background, or maybe a DRM issue? I do have "Play DRM-controlled content" checked in firefox settings.

p.s. I am aware that streaming music through a browser is not necessarily the best way to listen to hi-res music, and my ears may, or may not hear the difference between the 16bit and 24bit. However, the issue is the functionality, or lack of.

Thank you in advance for any insight.

Specifically Youtube videos, Youtube music songs and nothing else either never load (95% of the time), load only the first 10 seconds and then buffer or load partially after ~20 minutes. No error messages. Only in Firefox.

I tried: Reinstalling Firefox Switching profiles Disabling all extensions Running in safe mode Clearing site's cache and cookies

It's been like this for a couple of months. Been circumventing it by playing videos in a different browser, but would be nice if there was a fix.

Attached image with a loading screen (lol).

It's a repost btw, posted 2 weeks ago and got 0 views.

YouTube videos encoded at 60 frames per second are extremely choppy in Firefox only. Microsoft Edge plays the same videos perfectly.

I have deleted my profile and reinstalled Firefox, updated graphics driver to the latest version, and toggled hardware acceleration on and off. Nothing helps.

Hi,

The Firefox browser came through with an update and I found that on Bluesky it is hard to load or see video's, which makes it a slightly pointless exercise.

Previously I have found that after an update (can't recall if it was Chrome, but think it was Firefox) the problems cleared up after a couple of days.

However, that doesn't seem to be happening right now.

Can't think what I should be tweaking at my end.

Hello Firefox Support,

I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spikes to 100%. This happens even when the video is not fullscreen and there’s minimal visual content.

System Info:

   Firefox Version: 140.0.2 (64-bit)

   Operating System: Windows 11 

   CPU: AMD Ryzen 7 8700F (no integrated GPU)

   GPU: AMD Radeon RX 7900 GRE

   GPU Driver Version: AMD Adrenalin 25.6.1 

The issue goes away when I disable hardware acceleration in Firefox settings, but I’d prefer to leave it enabled for better performance elsewhere.

Is this a known issue with AMD GPUs or is there something else I can try to reduce GPU usage during playback?

Thank you for your help.

Hi,

I have been having this weird issue that I believe is being caused by firefox as no other internet browser has the same issue. When I'm playing music on spotify and I open firefox the sound goes quite bu the audio is still playing on spotify . One work around I have found is to take on of the tabs and use it to open a new window and the put it back with the others and the sound comes back again. I lost and need help as this is making it hard to want to use firefox which I have been a user of since it first came out.