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Downloads

The download icon is not on my toolbar since the last upgrade. Instead, there is an icon for pocket. I want my downloaded files to go to the downloads folder, not pocke… (read more)

The download icon is not on my toolbar since the last upgrade. Instead, there is an icon for pocket. I want my downloaded files to go to the downloads folder, not pocket. How can I get the download icon back?

Asked by batey.ian.l 5 months ago

Last reply by zeroknight 5 months ago

Firefox browser freeze

My firefox browser freezes completely and stops PC from working. Current remedy is to use another browser having switched off and re-booted PC. Any thoughts as this has … (read more)

My firefox browser freezes completely and stops PC from working. Current remedy is to use another browser having switched off and re-booted PC. Any thoughts as this has started happening frollowing update to version 118

Asked by tonyvintner 5 months ago

Last reply by zeroknight 4 months ago

Missing Profile, settings and data - extentions, bookmarks, passwords etc

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 pro… (read more)

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

Asked by plantshateme 5 months ago

Last reply by davswi 2 months ago

Firefox will not respond to new browswer address requests

Every day when I come back to my mac and firefox is open, it will not respond to any new web address. I can put in any web site and it resolves the full page name, but … (read more)

Every day when I come back to my mac and firefox is open, it will not respond to any new web address. I can put in any web site and it resolves the full page name, but does not open any site. I have to close firefox completely, which is a pain when I have multiple pages open. It does not matter if I have one or tabs in use, I am forced to close out of firefox completely in order for it to work again. This has been going on for years for me with firefox through multiple versions, multiple MacOS, and multiple Mac systems.

Asked by abarli65 5 months ago

Last reply by zeroknight 5 months ago

Primary email

My internet provider is changing shortly and I need to change my email. I cannot make a change to my primary email in my Firefox account, which I would need to do. What a… (read more)

My internet provider is changing shortly and I need to change my email. I cannot make a change to my primary email in my Firefox account, which I would need to do. What am I missing?

Asked by humfarm 5 months ago

Last reply by humfarm 5 months ago

Firefox For Windows 7

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop. I believe the last v115 will be the last Windows 7 compatible version of Firefox, if th… (read more)

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop.

I believe the last v115 will be the last Windows 7 compatible version of Firefox, if this is correct where can I find this or the correct version of Firefox to download and install on my Windows 7 laptop?

The Firefox website only seems to provide v119 now.

Thanks, Graham

Asked by Graham Roberts 4 months ago

Last reply by James 4 months ago

MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

I've temporarily turned off the two settings for ocsp_stapling but would like to know if anyone else has all of a sudden started getting this error. I've been working o… (read more)

I've temporarily turned off the two settings for ocsp_stapling but would like to know if anyone else has all of a sudden started getting this error.

I've been working on a website for the past few weeks and have had no problem until today when I tried to access it and received the error...

Secure Connection Failed

An error occurred during a connection to nycc.site. The OCSP response does not include a status for the certificate being verified.

Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

The site in question is currently https://nycc.site but this may not be up much longer as it will migrate to a new server in the coming week or two.

Asked by cjsebes 4 months ago

Last reply by cjsebes 4 months ago

Pass PC scan

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help… (read more)

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help

Asked by Lauren G 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved

Why I cannot type the search content any longer into the G search bar in middle page?

What has happened to typing and viewing the content of the search INSIDE the Google search box? Why this does not work now and the search moves to the address bar where i… (read more)

What has happened to typing and viewing the content of the search INSIDE the Google search box? Why this does not work now and the search moves to the address bar where it is tight and one cannot see all content of the search? Why have you done this? How can I bring it back please? I hate is as is now.

Asked by Kostas Trivizas 3 months ago

Answered by Terry 3 months ago

Unable to get verification for my bank.

Been perfect for years. However, recently (2/3 months) when attempting to make a purchase online using my normal bank debit card, I am sometimes asked for verification. O… (read more)

Been perfect for years. However, recently (2/3 months) when attempting to make a purchase online using my normal bank debit card, I am sometimes asked for verification. On entering the "Correct" details and the "Correct" PIN sent to me by my bank, the verification will not work. I have had several long conversations with my bank who have established nothing is wrong either with my banking or their system. Their investigation shows the problem lies with my browser ie. "Firefox". This is causing me untold misery and prevents me purchasing online with my bank. I have no idea how to find the issue or certainly how to fix it. Otherwise my pc is working just fine. Windows 10. I really hope you can throw some light on this. I suspect it has occurred since a Firefox update was installed!!!! William Burns

Asked by Fairwater57 5 months ago

Last reply by Fairwater57 5 months ago

Firefox has stopped working with my VPN

When I try to use firefox, the pages won't load. If I turn off my VPN, everything works like it should. I've been using Firefox and using the VPN for years, so this is … (read more)

When I try to use firefox, the pages won't load. If I turn off my VPN, everything works like it should. I've been using Firefox and using the VPN for years, so this is a new problem, I think less than a week old. How can I use firefox with my VPN? Thank you, Steve

Asked by stvevrt 3 months ago

Last reply by zeroknight 3 months ago

  • Solved

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 5 months ago

Answered by raem.kauai 5 months ago

MetaMask extension

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field. I reinstalled MM… (read more)

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field.

I reinstalled MM several times, I cleared my cookies and cache. Any idea why this keeps happening?

Asked by mr.m7056 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved
  • Archived

Recently closed windows

Hello, once again the function of restoring recently closed windows has stopped working, it is displayed in gray and you cannot enter it I usually work on two or three wi… (read more)

Hello, once again the function of restoring recently closed windows has stopped working, it is displayed in gray and you cannot enter it I usually work on two or three windows at the same time and this function usually works, but I can't use it for the second or third time. Can I recover closed windows? I will be grateful for your help Best regards, Paweł U

Asked by bthd 6 months ago

Answered by cor-el 5 months ago

how to recover passwords i recently accidentally deleted?

I need step by step on how to recover deleleted passwords please do not respond unless you are going to tell me step on step what i need to do with loginbackupjson … (read more)

I need step by step on how to recover deleleted passwords

please do not respond unless you are going to tell me step on step what i need to do with loginbackupjson

Asked by Faerie Caster 2 months ago

Last reply by Faerie Caster 2 months ago