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Turning off video popups

Many web pages that have a video header will launch the video in a popup window after you scroll past the header. There are no user controls in the popup window, and c… (read more)

Many web pages that have a video header will launch the video in a popup window after you scroll past the header.

There are no user controls in the popup window, and clicking 'block popups' and turning off 'enable p-n-p controls' had no effect on them.

Is there a a setting that will stop these video popups from automatically launching? They eat up a lot of memory, and are a pain to turn off manually.

Thanks.

Asked by rasmith505 2 months ago

Last reply by Agent virtuel 2 months ago

Saved passwords lost

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hambur… (read more)

I was on a website and noticed I was signed out, so I went to log in, but the browser did not display the username/password like it usually does. I clicked on the hamburger menu to go to my passwords and I noticed that it said "Account disconnected" at the top. I figured this was the issue, so I clicked it to log in. After going through the forgot password steps, I got logged in to Mozilla. Firefox then prompted me if I wanted to save that password and I clicked yes. I then went to the password manager and the only one listed was the Mozilla password that I just saved. After some digging, I found there was a logins.json.corrupt file in the profile folder. I tried renaming it to logins.json but that does not work. I tried viewing the corrupt file, but it was not legible.

Is there any way to recover the passwords or are they gone for good?

Asked by s_r_allen 2 months ago

Last reply by s_r_allen 2 months ago

Accessing the Firefox profile on Windows (10)

This is Firefox 142.0.1 on Windows 10. I prefer to have a local copy of the Firefox profile saved to a USB stick as a simple backup and for copying to another PC if neces… (read more)

This is Firefox 142.0.1 on Windows 10. I prefer to have a local copy of the Firefox profile saved to a USB stick as a simple backup and for copying to another PC if necessary. I have been doing this for years, but now I am unable to do so because Windows gives me an "access denied" error for all of the files in the top-level profile directory. I cannot even open them in Administrator mode. If I try to copy the profile directory as described in your help pages, it says that I need permission from the account that I am logged in as in order to access the files! I have been using Windows since version 3.0 and I cannot understand what Firefox has done to make the profile inaccessible to everything but itself. Obviously, Firefox is able to read the files without additional permissions, so why can't I?

Asked by patermanns 2 months ago

Last reply by TechHorse 2 months ago

v. 142.0.1 - no german Language pack?

Reporting a bug: "Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED! Ge… (read more)

Reporting a bug:

"Firefox can’t update your languages right now. Check that you are connected to the internet or try again." but - Connection is established, INDEED!

German language pack not available :( manually downloaded verisons of german Language pack are incompatible.

please fix.

Asked by axlotl 2 months ago

Last reply by huang3292 2 months ago

  • Solved

Can I turn off the tab groups?

I love Firefox and generally really appreciate the way y'all operate as a company and developer. However, I really don't like this new function to add tabs to a group. … (read more)

I love Firefox and generally really appreciate the way y'all operate as a company and developer.

However, I really don't like this new function to add tabs to a group. Since it rolled out, I'm always adding tabs into groups when I don't mean to. Really, it's creating a group almost every time I move a tab around. If I delete the group, it's just more clicks and distractions to deal with.

In the past, when you've rolled out new features like this, you've also made it very easy to turn off any new feature we don't like. But I can't figure out how to turn this off. Is it possible?

Thanks for your help.

Asked by zach.cannon 2 months ago

Answered by George Kitsoukakis 2 months ago

Washed Out Video in Youtube Compared to Chrome

I've noticed that Youtube videos on Firefox are far more washed out when compared to Google Chrome. HDR is enabled on my Monitor and in Windows 11; however, the issue is … (read more)

I've noticed that Youtube videos on Firefox are far more washed out when compared to Google Chrome. HDR is enabled on my Monitor and in Windows 11; however, the issue is present for standard SDR videos as well. Any idea what is going on here?

Asked by Dylan Craver 2 months ago

Last reply by Dylan Craver 2 months ago

  • Solved

firefox maxing out ram while idle in the background

Have been having an issue for the past month or two where if left in the background firefox will slowly start to eat up my available ram. I was using it like this perfect… (read more)

Have been having an issue for the past month or two where if left in the background firefox will slowly start to eat up my available ram. I was using it like this perfectly fine for years previous to now.

I dont have this issue when I'm actively using it, only when I tab away from it and specifically its not on screen. Once I tab back to firefox the ram usage immediately dips back down to normal. I have tried many things to try and solve this like doing a clean install of firefox, getting rid of extensions, clearing my browser cache, closing all other apps to verify it was just firefox, clearing my history, turning on hardware acceleration. Nothing seems to help, im really at a loss and I don't understand what changed besides it being updated in the past couple of months.

My computer is fairly heavy duty and I have 16gb of ddr4 ram that again was working perfectly fine to run firefox before these past couple of months. As a result of this issue however if left in the background for too long on accident firefox uses up all my idle ram and starts causing other programs to not be able to run and has even crashed my computer previously when trying to run a program like clip studio paint.

I have noticed that while running the firefox task manager there is definitely some difference in memory usage when i tab back in after letting it be in the background so I have attached screenshots of the regular usage while tabbed in and the captured usage when i tab back in.

Any possible solution is welcome because I really enjoy using firefox and i dont want to have to switch browsers unless absolutely necessary.

Asked by Gilligan 1 month ago

Answered by Gilligan 1 month ago

  • Solved

Missing close button

Hello. My Firefox browser is missing the close button from the top bar. Minimize and Maximize buttons are present. This is happening on Fedora 42 With Gnome. I believ… (read more)

Hello.

My Firefox browser is missing the close button from the top bar. Minimize and Maximize buttons are present.

This is happening on Fedora 42 With Gnome.

I believe I don´t have any custom theme or user css or extension that could cause this.

Also because, it seems to be hapenning not only in Firefox itself, but also in Firefox based browsers, like Tor Browser.

Anyone has any idea what is hapenning?

Thank you.

Asked by Bruno Paz 1 month ago

Answered by Bruno Paz 1 month ago

Synching across several devices

Hello All - Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy… (read more)

Hello All -

Over the years I have saved many bookmarks across several different devices. Therefore the bookmarks vary between devices. Is there any way that I can tidy up my bookmarks, deleting many of them, on my main machine and then have all the other devices Synch to that list only?

I have tried deleting ALL the bookmarks on the "subsidiary" devices and then synched them but that didn't work. I think I'm asking whether one device can be made the "master" for all the others to Synch to that one and none of the others.

Hope that's reasonably clear.

Thanks,

Ian.

Asked by Ian 2 months ago

Last reply by jonzn4SUSE 2 months ago

"never translate x" button greyed out.

The "never translate x" button is greyed out. Why? Can´t add the language to the "never translate" languages in the settings either. Thank you for your time and effort … (read more)

The "never translate x" button is greyed out. Why?

Can´t add the language to the "never translate" languages in the settings either.

Thank you for your time and effort kind strangers! :)

Asked by P4R0DY 2 months ago

PASSWORD TIMEOUT

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account th… (read more)

The master password really needs a timeout setting unknown to me my computer was hacked I fell asleep with my Firefox browser open and they logged into my bank account the only reason I caught it was because I got a email stating I had logged in my bank account I was lucky I caught it fast and changed my bank password and removed the virus. Yes I know I should of logged off but I got side tracked and fell asleep. The timeout option on password managers are universal except for the Firefox password manager.

Asked by hrlyrider99 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Unable to log into hotmail/outlook with firefox

Hello I am unable to log into my email the below message keeps popping up. "Please retry with a different device or other authentication method to sign in. For more detai… (read more)

Hello I am unable to log into my email the below message keeps popping up. "Please retry with a different device or other authentication method to sign in. For more details, please see this link" I have reset my password still having the same issue. Please assist!! thank you!:) Georgia

[email removed]@hotmail.com

Asked by gdounis27 2 months ago

Last reply by jonzn4SUSE 2 months ago

How to stop DoH going around my pihole network dns filter

Hi guys, Had Firefox as network default browser for decades. Now I have a problem with my DNS pihole filter, firefox just goes around it. I've read countless articles on … (read more)

Hi guys, Had Firefox as network default browser for decades. Now I have a problem with my DNS pihole filter, firefox just goes around it. I've read countless articles on how to stop this, I've tried DoH 0 and DoH 5, I've placed a file policies.json in a distribution folder. I've tied everything I can find on the net. Nothing and I do mean nothing, had the slightest effect. Firefox goes around whatever I try.

I've spent many, many hours on this please tell me how to kill this, I'm forced to use another browser at the moment, which is painful.

version 142.0.1 64bit W11.

Thank you Bob.

Asked by bob.latham 2 months ago

Last reply by bob.latham 2 months ago

Top section of menu disappears

When I expand the Firefox page to fill my screen the top section of the application is completely blocked (see picture) I can only see about .125 or less in of the bookm… (read more)

When I expand the Firefox page to fill my screen the top section of the application is completely blocked (see picture) I can only see about .125 or less in of the bookmark section. Everything else is blocked. No other application is having this problem, only Firefox. Until this evening Firefox has worked just fine.

When the application is not set to fill the screen I can see everything fine. (see picture).

I have uninstalled program and reinstalled... no luck. I've cleared out all history, cookies, etc... no luck.

Please advise.

Barbara Burger

Asked by barbarajoanburger 2 months ago