Showing questions tagged:

Mutiple tabs open when intiating Fire fox on PC

Good day, The old version of Firefox prior to July 26, 2025 opened multiple browsing tabs. These tabs looked like the ones from my toolbar. When I uninstalled Firefox af… (read more)

Good day,

The old version of Firefox prior to July 26, 2025 opened multiple browsing tabs. These tabs looked like the ones from my toolbar.

When I uninstalled Firefox after July26, 2025 and reinstalled it I opened and still all of the tabs would open again.

I tried to delete the history and still the tabs opened. I refreshed and reset and still the tabs opened.

I do not want to lose saved history or have to delete multiple tabs every time I open the browser.
Thank you 
DR
Archived 1 261

Website Privacy Preferences

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, show… (read more)

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, showing I am using a computer I have used in the past. It is their security. I was told that, in order for them to recognize my computer I have to turn off, uncheck the box saying to clear my history when I close my browser. I can no longer clear my history or cache if I want to use my bank. There has to be somewhere, to place them in the privacy and security setting so this does not delete what has to be kept in order to have my PC recognized by the worst IT department at any bank, so I don't have make transactions, only during bank hours, and wait 30 minutes on the phone to get this turned off. What instructions can you send me to stop JUST that credit union from being cleared on my History and Cache?

I received this answer from yesterday. Hello, Thank you for contacting Mozilla support! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Firefox. To get community support, you'll need to continue signing into the forum by clicking the blue "continue" button. This will allow you to log in and submit your question to the correct forum. To resubmit your question, please go here: https://support.mozilla.org/en-US/questions/new/firefox. From there, click the blue "sign in/sign up" button to enter your Mozilla account information, and you’ll be able to ask your question.

Archived 1 110

Why is Firefox Browse briefly opens new tab & flitters with Tag IDs, then immediately closes

Any Ideas what is going on? About July 21st, 2025 I started noticing with a couple of browser tabs open, a new tab opens autonomously and flitters in the new tab name ar… (read more)

Any Ideas what is going on? About July 21st, 2025 I started noticing with a couple of browser tabs open, a new tab opens autonomously and flitters in the new tab name area, what "looks like a TagID", then closes by itself. I define "looks like a TagID" as something that looks like a tag at end of article link in popular newsletters I see, and appears in the url bar of the linked article.

The occurrence of the new tab happens when I open the browser, within 1 minute and occurs randomly during the session, perhaps every 20 minutes.

My first suspect/assumption is I am always signed into Mozilla when I open Firefox 141.0 (64 bit), processing an update now, Aug 5 2025. I have subscriptions to VPN and Monitor and I have sync (passwords and bookmarks) with my mobile instance of Android Samsung Galaxy phone.

My Desktop is set up as Windows 11 pro with one employer InTune acount for Microsoft but I limit that work to Edge browser.

Archived 4 100

I cant follow up on ticket #305857 I have no Library it is all blank - no history, no bookmarks, NADA!

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST. Thu 2025-0… (read more)

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST.

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

then I got tha same message again

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

the next day I couldn't get in so I had to reset my password

Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset

Then this appeared about 50 minutes later

Fri 2025-08-01 12:14 PM Forgot your password?

I found out about Mozilla Monitor and thought it might help

Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor

Fri 2025-08-01 12:21 PM Mozilla Monitor found no known breaches

Then I got:

Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

Then I got

Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us

which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins]

Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User"

this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved?

next I asked another question {Which I can't see in my Emails} which netted me this reply,

Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org>

next I was back to this again

Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again just this morning!

Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?


I am as much a believer in security as the next person but I don't understand what is going on,

I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks!

Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

Solved Archived 8 250

All my extensions disabled when I updated to 141.0.2 (64-bit) and won't re-enable.

The moment my version of Firefox auto-updated to 141.0.2 (64-bit), all of my extensions disabled. There is no option to re-enable them and no indicator of why they are d… (read more)

The moment my version of Firefox auto-updated to 141.0.2 (64-bit), all of my extensions disabled. There is no option to re-enable them and no indicator of why they are disabled.

I found that switching to a new profile allows them to work, but of course that's not really an option; I have huge amounts of custom stuff in eg. Greasemonkey that I cannot afford to lose.

What can I do to preserve my extensions without losing things like Greasemonkey scripts? Again, deleting them and reinstalling them is not an option if it would lose their individual configurations.

Solved Archived 1 332

Addon warning unclear

Hi, an addon I was using was automatically disabled, with a banner containing the following text and a link to "see details": "This extension is restricted for violating … (read more)

Hi, an addon I was using was automatically disabled, with a banner containing the following text and a link to "see details": "This extension is restricted for violating Mozilla’s policies and has been disabled. You can enable it, but this may be risky."

This is vague and unhelpful, but maybe the "see details" link will provide more context.

If I click this link, I go to a new page which has the following: "This extension, theme, or plugin violates Mozilla's add-on policies. Version deleted"

This is even worse, as it's not clear what has happened, what I should do (if anything) and gives me no confidence in the process. Does "Version deleted" mean the developer deleted this, Mozilla deleted this, is it just this version or is it all versions? Why what it deleted, was there a security problem I should be concerned about, or does it no longer run on supported Firefox releases?

While I would be interested the reason for the specific addon, it seems to me there's a more important process and UX issue here.

Side note, there seems to be no topic for addons, which seems like an oversight.

Archived 1 151

My location in Firefox is incorrect

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites … (read more)

Any time I allow a website to use my location on my home computer, it places me in a suburb in Las Vegas. However, I live near Seattle. This happens on multiple websites including Google Maps and Uber Eats, and on other browsers my location is correct. I'm not running any VPNs or proxy servers, I've verified that my IP address is linked to my correct location, and I've deleted all cache and cookies ("Everything" for time frame) from my history. Is there a way I can have an accurate location again?

Archived 4 140

Unknown Microsoft Login Appearing in Saved Passwords

Hi, I recently noticed an unknown Outlook/Microsoft account (oliveconscious13@outlook.com) saved in my Firefox logins. The email and password appear to be randomly genera… (read more)

Hi,

I recently noticed an unknown Outlook/Microsoft account (oliveconscious13@outlook.com) saved in my Firefox logins. The email and password appear to be randomly generated, and the account’s preferred language is set to Russian. I have never seen or used this account before.

Here are the key details:

My Firefox account was created on June 8, 2025.

The unknown Microsoft account was created on July 8, 2025.

I only have two devices connected to my Firefox account: my Mac (where the account first appeared) and my Windows PC.

The account is also showing up in Chrome’s saved passwords, which I never intentionally synced with Firefox.

This is a brand-new Mac purchased directly from Apple, so I know it wasn’t a used device.

I’m trying to figure out:

How this account was added to my saved logins.

Whether this was synced from another device.

If there’s any security concern or if my account may be compromised.

Could you check my sync history or logs to see which device added this login, and advise on how to make sure my saved logins are secure?

Archived 1 312

Containers

I have recently installed the containers extension and have been having a bit of trouble with one site (the others are fine), which seems to originate from the manner in … (read more)

I have recently installed the containers extension and have been having a bit of trouble with one site (the others are fine), which seems to originate from the manner in which the site is structured. As it references new pages, they are often in a different URL. For example, you start in login.site.com, which then tries to load dashboard.site.com, but it fails authentication on dashboard.site.com because it opens in a different container. Which then tries to open the login.site.com page again, which displays the login page, but showing it tying to complete the original authentication. I have tried to add each step along the way, but without success. Is there a way to overcome this?

Solved Archived 3 191

how to fix browser security web page access issues

How to manage browser settings to prevent the following: Hmm. We’re having trouble finding that site. We can’t connect to the server at yourewardcard.com. If you entered… (read more)

How to manage browser settings to prevent the following:


Hmm. We’re having trouble finding that site.

We can’t connect to the server at yourewardcard.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)
Archived 1 120

Why is Firefox's Browser History UI still SO AWFUL?

To preface, I'll probably die using Firefox but there are some things that are so annoying that it does. Browsing history being one of them. I swear the browser history U… (read more)

To preface, I'll probably die using Firefox but there are some things that are so annoying that it does. Browsing history being one of them. I swear the browser history UI is stuck in 2003. The way it sorts your browsing history and displays them doesn't make any $!@#ing sense. Chrome's history view is 1000x better and it follows common sense. Chromes will show you the day and time you visited a site in chronological order and it will preserve that. Firefox shows it in a half assed way, it won't tell you the time you visited the site and in some views it will just move that site around in your history when you click on it which is so annoying.

Firefox by default needs to have a nofrills history tab that opens up instead of a sidebar, in that history tab it should display your chronological order of sites you've just visited with the time and date. That should be preserved.

Anyone else feel this pain?

Is there an open Mozilla feedback item about overhauling the history UI? It seems way over due.

Archived 1 200

Can my Firefox Home Page be exported/backed up?

Greetings... I have four rows of "shortcuts" that appear on my Firefox Home Page - 32 individual URLs that I customarily access virtually daily. Q: Is there some way that… (read more)

Greetings...

I have four rows of "shortcuts" that appear on my Firefox Home Page - 32 individual URLs that I customarily access virtually daily.

Q: Is there some way that I could export/backup my Firefox Home Page and all of these "shortcuts"? I would not want to lose any of the URLs that are represented by the 32 "shortcuts".

Please advise. Thank you! Take care...

Archived 2 140

Somebody is trying to set up account using my g-mail account

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm an… (read more)

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.

Archived 1 251