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Site times out, but just on one computer

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p). I've deleted the cookies… (read more)

My webmail is not loading. https://webmail.everyone.net/#/login It keeps spinning and never loads (so I can see the boxes to put in my u/p).

  • I've deleted the cookies and cache but that doesn't solve the problem.
  • I always keep current with FF updates.
  • The problem is only on my computer. No problem on my husband's computer.
  • No problem in Edge or Chrome.

What next?

Asked by KathrynBassett 7 months ago

Answered by Mutaz Awad 7 months ago

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Pages won’t load after restarting

I restarted Firefox on my Mac earlier, which I think updated it from 136 to 137. After reopening it, web pages won’t load anymore. They either time out or just load indef… (read more)

I restarted Firefox on my Mac earlier, which I think updated it from 136 to 137. After reopening it, web pages won’t load anymore. They either time out or just load indefinitely without doing anything. I went through the troubleshooting page and tried reinstalling it, which didn’t help. My computer’s firewall is off as well. I’ve tried refreshing it multiple times, and I get a message that Firefox has crashed before it actually refreshes. After that, pages will load normally for a very short amount of time (about 30 seconds) before stopping again. Pages are still loading normally on Chrome and Safari, so it’s only Firefox that’s having an issue. Does anyone have any solutions for what this could be/ways to fix it?

Asked by Sylvie Thomas 7 months ago

Last reply by Dorothy 7 months ago

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Bookmarks are missing from toolbar

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are mis… (read more)

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are missing. The toolbar is present, and I toggled between only show on new tab, never show and always show a few times, but they're still missing. I even tried bookmarking two webpages, but they were not added to the toolbar. As stated, I have the bookmark toolbar to always show. Firefox just updated yesterday, 4/8/25 to 130.1.0, and I'm pretty sure that they were there this morning, but I can't be totally sure. I noticed my computer had updates available, so knowing updating it would not have any effect on Firefox, I restarted the computer while updating so I could also restart Firefox with a bit of a delay. I had also restarted it twice before without any luck. The only thing I did besides updating Firefox was enabled the sidebar, which I then turned off and still did not have any bookmarks in the toolbar. Any assistance would be greatly appreciated, but I may not be able to view and any responses or make the stated changes until Friday.

Asked by Autotech1 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

pages i go to will not load.

when i go to a site using firefox i get this message: Secure Connection Failed An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR Error c… (read more)

when i go to a site using firefox i get this message:

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by harlod g 7 months ago

Last reply by harlod g 7 months ago

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Unexpected website logouts.

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login … (read more)

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login again. Windows 11, Firefox 137.0.1

For example, I put my laptop to sleep for lunch. When I returned, tabs were there, but I was logged out of gmail, Discord, and a website I was logged into.

This seems to happen more frequently recently, but not every time, as far as I know. But this is a relatively new problem, possibly related to a new laptop. Occasionally I get a message that there is trouble restoring my session.

Asked by joenuke981 7 months ago

Last reply by Mutaz Awad 7 months ago

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webpage on opening browser

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasi… (read more)

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasing history everytime I use it

Asked by alan_palmer_ 7 months ago

Last reply by Mutaz Awad 7 months ago

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completely blank screen for https://outlook.live.com on 137.0.1 (aarch64) mac os

suddenly my work account at https://outlook.live.com is a completely white screen. access to other instances of this account (Onedrive, filesharing etc) are fine. Email … (read more)

suddenly my work account at https://outlook.live.com is a completely white screen.

access to other instances of this account (Onedrive, filesharing etc) are fine. Email account works on phone, so no problem with log-in

I have re-started the browser

Asked by rob.flint 7 months ago

Answered by Mutaz Awad 7 months ago

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Proxy doesn't work

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy m… (read more)

The proxy settings just don't apply. I set the settings on the system, all programs work via proxy except Firefox (set to use system proxy settings). If I set the proxy manually in Firefox, the connection still doesn't go through the proxy.

I found that only the very first connection after starting Firefox goes through the proxy, absolutely all subsequent connections do not go through the proxy.

Asked by Lasagnya 7 months ago

Answered by Lasagnya 7 months ago

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Partially displaying iframe in Firefox Browser

Hello, I am now seeing a problem displaying an Iframe with Firefox Browser 137.0.1 (64-bit). It appears but in a reduced form (about ten lines of a spreadsheet) without o… (read more)

Hello, I am now seeing a problem displaying an Iframe with Firefox Browser 137.0.1 (64-bit). It appears but in a reduced form (about ten lines of a spreadsheet) without occupying the entire size of the Iframe. This problem did not exist previously in previous versions of Firefox. Please let me know if there is a solution. Other browsers display this Iframe correctly.

Asked by jiefer 7 months ago

Last reply by jonzn4SUSE 7 months ago

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Firefox on LinuxMint Desktop cannot access pages that I have accessed before

I was trying to go to ssa.gov, today, and hit the button to login. When I did that, I got a 400 page saying: Bad Request Your browser sent a request that this server c… (read more)

I was trying to go to ssa.gov, today, and hit the button to login. When I did that, I got a 400 page saying: Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

I have done this before, and it worked. To test if it was a problem with the web page or the browser, I did it from another browser (Brave), and it loaded fine. Is Firefox sending a bad request? Is this something you can fix.

I am using Mozilla Firefox for Linux Mint 137.0.1 (64 bit).

Asked by griglack 7 months ago

Last reply by Rauhbautz 1 month ago

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Addons/Extensions not working on refresh (priority onetab)

I was having an issue with pdfs on firefox; all my pdfs were showing up as black. To fix that, I refreshed firefox, which solved the problem just fine. Unfortunately, onc… (read more)

I was having an issue with pdfs on firefox; all my pdfs were showing up as black. To fix that, I refreshed firefox, which solved the problem just fine. Unfortunately, once I did all my extensions stopped working. The page looks like this.

For most of my extensions, I can just solve this by getting rid of them and adding them again, but if I do that for onetab I'd lose all my stored tabs. How can I get this back?

Asked by iacoponippaolo 7 months ago

Answered by iacoponippaolo 7 months ago

  • Archived

Discover Card Services says outdated browser when running 137.0.1 (64-bit) on Windows

When logging in to Discover Card Services at https://www.discover.com/ and supplying a valid User ID and password and hit <ENTER>. I receive the following message:… (read more)

When logging in to Discover Card Services at https://www.discover.com/ and supplying a valid User ID and password and hit <ENTER>. I receive the following message:

Your account cannot currently be accessed.

Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again.

For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week.


I am currently running Firefox Browser it shows Firefox is up to date and is running 137.0.1 (64-bit) About Firefox info screenshot is attached

Thank you, Paul Giler [email removed]@cox.net

Asked by pgiler 7 months ago

Last reply by jonzn4SUSE 7 months ago

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Bookmarks gone part II -- trying to add the troubleshooting option to this post

Some of my bookmarks are gone AGAIN. This time adding .old to files and deleting others did not fix the problem, nor has restarting firefox. I can see that sites have blu… (read more)

Some of my bookmarks are gone AGAIN. This time adding .old to files and deleting others did not fix the problem, nor has restarting firefox. I can see that sites have blue stars, indicating that they are saved into bookmarks (such as "weather") that I can no longer see in my bookmarks menu. Trying to recover bookmarks does not work. I can see recent dates of bookmarks. I can see old firefox data on my desktop.

Bookmarks are a basic function of browsers. This is RIDICULOUS. Please fix this issue.

I have not had ANY UPDATES to my computer since yesterday. Yesterday all my bookmarks were there!

Asked by LBSH 7 months ago

Last reply by Paul 7 months ago

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Cannot create a new tab or window

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from t… (read more)

I have removed Firefox and installed fresh the latest version 137.0.1 to address the issue of not being able to start a new tab or a new window. I am writing this from the initial window that opens when Firefox is launched. If I try to open a new tab it will hang with the blue circle displaying. If I click anywhere on the window if will grey out the background and display the error message :

Firefox is not responding

if you close the program, you might lose information

-> Close the program -> Wait for the program to respond

Tried waiting and it never comes back. Only option is to close the program. After that there is a message that is reporting the issue to Microsoft.

Asked by giturriotz 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

Spell check not working properly on outlook.live.com

Since April 5th I have lost spell check in the message pane of the emails I type on outlook.live.com It still works in the subject line, but not the message area. Windo… (read more)

Since April 5th I have lost spell check in the message pane of the emails I type on outlook.live.com It still works in the subject line, but not the message area.

Windows 10 pro 22H2 updated to end of March, when spell check was still working well. Firefox 137.1 English Canada Language selected (has worked well for years)

I go to outlook.live.com to read and answer my @hotmail.com emails.

When right clicking on a misspelled word in the message area I get only these options, Firefox does not give me the usual options.

I am currently having other problems on that site, clearing outlook.live.com cookies does not clear the problems.

Asked by SueWitch 7 months ago

Last reply by SueWitch 2 months ago