Firefox tab crashes during test run with Smartbears TestComplete

We are experiencing crashes in Firefox. The test report shows a message "The firefox.exe process crashed." and provides a dmp file. I didn't find an option to upload the … (read more)

We are experiencing crashes in Firefox. The test report shows a message "The firefox.exe process crashed." and provides a dmp file. I didn't find an option to upload the dmp here. The attached pictures shows that the current tab of firefox has crashed.

Asked by m.hesse 23 hours ago

Offline mode is online and is still connecting to Internet

Hello everyone, Please test with all versions of Firefox. I was able to reproduce this consistently even after a complete reinstall or reset. For this case, ESR was check… (read more)

Hello everyone,

Please test with all versions of Firefox. I was able to reproduce this consistently even after a complete reinstall or reset. For this case, ESR was checked and surprisingly it stays online even when offline mode is used upon start using profile manager. For this, you can create a new profile and start the browser in offline mode and search something in address bar. At first, you will be greeted with an offline mode message but if you hit refresh then the browser becomes online and the search results are now available. This is not just related to search results but any websites.

Hope you guys can provide some info as this is really unexpected behavior.

Thank you and looking forward to your suggestions

Test specs: Windows 7-10/Linux/Ubuntu Firefox version: ESR 102.5.0/Standard 107.0

Asked by d3nkzplfcx 3 days ago

Duck Duck Go missing

Duck Duck Go has gone missing from the search function on my Windows 10 desktop and is now showing 'Search with Google or enter address.' I do NOT want to search with Goo… (read more)

Duck Duck Go has gone missing from the search function on my Windows 10 desktop and is now showing 'Search with Google or enter address.' I do NOT want to search with Google. How can I get Duck Duck Go back?

Asked by Doug Buchs 4 days ago

Last reply by Doug Buchs 3 days ago

  • Solved

FireFox latest ver, download window resize to smaller fail - now 1/4-ish screen

FireFox: 107.0 (64 bit) Mozilla FireFox for Linux Mint OS: Linux Mint 21 Cinnamon Issue: On this FireFox latest version, the download window cannot be resized to smaller … (read more)

FireFox: 107.0 (64 bit) Mozilla FireFox for Linux Mint OS: Linux Mint 21 Cinnamon

Issue: On this FireFox latest version, the download window cannot be resized to smaller than (roughly) 1/4 of entire screen. (screen-shot attached.)

Attempted: Mouse left-click grab of all corners & sides to drag window smaller - failed!

Note: Download window can be resized *bigger*, showing this window has now been coded with a very large minimum size that is almost 1/4 of full screen

- this was not the case in previous versions.

Micro-annoyances add up, people switch to Chrome (sorry to use the "C" word!)

Asked by batcomputer 1 week ago

Answered by batcomputer 1 week ago

Youtube doesn't begin playback in latest firefox

I am using windows 10 64. Youtube videos don't play on the latest version of firefox, but do with microsoft edge. The spinning loading circle icon appears but video playb… (read more)

I am using windows 10 64. Youtube videos don't play on the latest version of firefox, but do with microsoft edge. The spinning loading circle icon appears but video playback just doesn't work on any video at all, not even youtube shorts. This seems to be a problem only with firefox version 106.0.1 and 106.0.2 on my system. I downgraded to firefox version 105.0.3 and had no issue with youtube playback.

Asked by wurstchen 1 month ago

Last reply by Dropa 1 month ago

enable third party cookies

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies. I have been trying and googling an… (read more)

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies.

I have been trying and googling and searching support for some time now. The google instructions do not come close to matching what is on the commuter. The "support" instructions are in technical computer language which I don't get.

So, please help me, but pretend you are explaining to your grandma (I may not be yours, but I am a grandma to 4 grandkids) and she's never used a computer before (I have, but I'm sick of wading through technical answers that don't match the computer and don't work).

Thanks - I hope someone helps me.

Grandma Mary

Asked by marycolbert07 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Issues with Yahoo Mail tab CLOSING after download

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closin… (read more)

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Asked by dawnpdavis 5 months ago

Last reply by alex275 10 hours ago

Firefox not working with geocomply app, edge works fine

Draftkings uses Geocomply to verify location in Oregon. A few days ago all attempted logins began to fail due to firefox not recognizing this app when Draftkings website… (read more)

Draftkings uses Geocomply to verify location in Oregon. A few days ago all attempted logins began to fail due to firefox not recognizing this app when Draftkings website initiated location verification. It has not worked since in Firefox. Just tried Edge browser and it works fine there. I have checked all settings, been thru multiple tutorials and still, Draftkings website asks me to download and install this app, which is obviously installed and working already since Edge used it. I can see the app in my list but its become obvious firefox can't. Help

Asked by BradinEugene 3 days ago

Last reply by Dropa 2 days ago

GeoComply App for desktop computers recently stopped working with Firefox browser

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Ca… (read more)

Until just a couple of days ago, I had been able to connect successfully with the Pinnacle Sports website dedicated for the exclusive use of customers based in Ontario Canada with my desktop computer while using the Firefox browser. For such customers, the Pinnacle Sports website requires the use of a WiFi internet connection and a GeoComply App. However, since then, I am no longer able to connect successfully with the Pinnacle Sports website with the Firefox browser, although I am still able to connect successfully with Microsoft Edge and Chrome, etc. Thus far, neither, Pinnacle Sports nor GeoComply App Support has been able to tellme what might have changed over the last few days with the Firefox browser, in order to bring this problem about, so I thought I might be able to get some help with this situation from Mozilla Firefox Support. Might you be able to identify the source of this recent problem? And, perhaps, provide a solution that will allow the use of the Firefox browser with the Pinnacle Sports website for customers based in Ontario Canada, moving forward? Thank you.

Asked by gcarlse 3 days ago

Last reply by TyDraniu 2 days ago

Save path dosent remember

I dont know how to explain or how its called, What i want to know when i use Firefox for docker app i have to type path every time i want to use download while on Chrome … (read more)

I dont know how to explain or how its called, What i want to know when i use Firefox for docker app i have to type path every time i want to use download while on Chrome when i double click i get drop down with paths i allready used so i just pick instead type every time (it can be frustrating because sometimes i mistype)

Image shows best what i mean :)

Asked by neocro44 3 days ago

Last reply by neocro44 1 day ago

  • Solved

saved passwords

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to s… (read more)

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to settings>import passwords, it lets me choose the file, i choose my passwords.csv, and then-nothing happens. no loading, browser doesnt stop working, my folder where i choose csv from is just closing, but passwords doesnt import

Asked by daniil.yershow 4 days ago

Answered by cor-el 4 days ago

How to set yahoo email as the default mailto when it's not offered in firefox settings

How do I set yahoo email as the default mailto when it's not offered in Firefox settings? I maybe wrong, but a long time ago Microsoft Edge kelp trying to replace Firefox… (read more)

How do I set yahoo email as the default mailto when it's not offered in Firefox settings? I maybe wrong, but a long time ago Microsoft Edge kelp trying to replace Firefox and I had to get a Advance Uninstaller Pro to remove Edge. I think Microsoft removed part of Firefox, at lest Yahoo email from the setting as I've never seen it offered in Firefox Setting. How can I get it back? And I have no idea if the "Share Data" below is the problem.

Asked by grt_49 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

  • Solved

Still getting Newsletter Emails after unsubscribing

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has bee… (read more)

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Asked by jkl123 6 days ago

Answered by Chris 6 days ago

  • Solved

Website Login

On certain websites (HollandAmerica.com and Princess.com) when I login, it tells me I am logged in but then immediately goes back to the login page. Works on Firefox on m… (read more)

On certain websites (HollandAmerica.com and Princess.com) when I login, it tells me I am logged in but then immediately goes back to the login page. Works on Firefox on my WIndows 10 machine, but fails on my new Windows 11 machine.

Asked by rogergiudici 1 week ago

Answered by rogergiudici 1 week ago