Firefox Community Forum

Since updating Firefox from a previous version, the browser no longer displays any Unicode emoji characters. Where an emoji would normally be rendered (👁), the browser instead displays empty space. Websites such as twitter and discord, which use their own artwork for emoji, are unaffected. This has negatively affected my browsing experience.

For illustrative purposes, I will add a series of emoji and include a screenshot of how they are displayed: (😀🙁😡💀). Other characters still display correctly: (β❖♞䷲⎈𐘢𓀺இ). My computer otherwise displays emoji correctly. The issue persists after disabling extensions, and has persisted between computer restarts.

I am using Firefox version 147.0.4 (aarch64) on a Macbook Air running macOS Sequoia 15.5.

I can no longer pin extensions/add-ons to the toolbar. My interface does not look like the one in the help section. I don't see a gear, I see three dots. And when I click on the three dots I don't have the option to pin to toolbar.

I am using Firefox 147.0.4 on Mac OS 26.3 Tahoe.

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha

Hello. Is it possible to hide or delete the "Search bookmarks," "Manage bookmarks," and "Other bookmarks" options in Firefox? I personally never use them, so I'd like to remove them if possible. I was wondering why there are two "Manage bookmarks" items in the "Bookmarks menu."

Hello,

I have a situation - which I had previously researched and resolved - that has come back to haunt me.

I use an ultra-widescreen monitor and searching/browsing obviously necessitates a center-screen search box which, up until now, Firefox has provided cleanly and with simplicity. However, I see that (once again) despite cursor placement in the center-screen box the search text is being entered in the address bar which is wholly impractical for me since I have to look about 60 degrees left and upwards to see what I am typing.

I say "again" because when this happened previously I was able to make a config change and resolve it but despite that still being in effect - the ".handoffToAwesomebar" is still set to FALSE - search text now has moved back to the address bar.

A brief search of this community yielded no answers. Is there any other known fix or has this now be thrust upon us permanently and thou shalt adapt?

Thanks in advance....

When i try to connect to some websites, firefàx prompts "error 502 bad gateway" the same websites work on EDge !

Unable to connect

Firefox can't establish a connection to the server atxxxxxxxxx

Error code: 502 Bad Gateway

. The site could be temporarily unavailable or too busy. Try again in a few moments. . If you are unable to load any pages, check your computer's network connection. . If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Try Again

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

When using the AI chatbot in the Firefox browser, I cannot click to the left of a certain coordinate only when Claude is open. This issue does not occur with other AI bots (such as ChatGPT or Gemini). What could be the cause? My environment is as follows:

OS: Windows 11 Pro x64 Firefox version: 147.0.4

Additionally, tabs are set to vertical display, and the sidebar expands only when the cursor hovers over it.

Thanks.

Firefox 147.0.4 on macOS 26.3 does not work via SOCKS proxy.

Firefox 147.0.4 on Windows 11 x64 works fine via the same intranet SOCKS proxy, with exactly the same settings.

The advantage of Firefox is its flexibility. It supports its own SOCKS proxy settings, independent of systems-wide ones. Unfortunately, it seems this Firefox feature is broken on macOS (but Windows version works perfectly).

Safari 26.3 (21623.2.7.11.6) and DuckDuckGo 1.177.0 (625) web-browsers that use system-wide macOS SOCKS proxy settings also works fine with this intranet proxy server. So it seems SOCKS proxy server itself is OK, and the problem is confined to Firefox on macOS.

Has anyone seen Firefox 147 on macOS work via SOCKS proxy? Is there a principal difference between how Firefox handles SOCKS proxy on macOS vs. Windows? What might be the best way to address the problem on macOS?

Thanks!

Hi! I had a firefox account when I worked for the law firm McCormick Barstow a few years ago. I haven't worked there for a few years. I just set up firefox on my personal computer, but am having problems changing my primary email from my work email ([email address]) to my personal email ([email address]). Can you help? I have no way of receiving any codes going to my old work email address which no longer exists. Thank you, Gina Axsom

Hello. I have two questions about settings. 1. I want to hide the "Take Screenshot" option from the Firefox right-click menu. 2. I want to hide the "Original Profile" option from the options that appear when you click the Firefox hamburger menu.

I'm asking about these two points. 1. I'm trying to hide the "Take Screenshot" option, but I couldn't find a solution even after searching. about:config ↓ extensions.screenshots.disabled ↓ From true to false ↓ Even restarting Firefox didn't hide the "Take Screenshot" option. 2. Regarding hiding the "Original Profile," I can't find any information about this option, so is it impossible to hide it? I'm asking about these two points.

Mint 147.0.4 64 bit I click on a pdf, it opens in qpdfview. It also saves in wherever my default save folder is. I later have to go remove all these junk PDFs from Downloads or wherever because I either didn't want them or saved them elsewhere.

Please stop "helping me". I do not want to be "helped". How can I stop this auto-save """feature"""?

I think this started back in 98.

from Mint: [code] System:

 Kernel: 6.17.0-14-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.6.7 tk: GTK v: 3.24.41 wm: Muffin v: 6.6.3 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.3 Zena base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
 Mobo: ASUSTeK model: ROG STRIX Z790-E GAMING WIFI v: Rev 1.xx serial: <superuser required>
   part-nu: SKU uuid: <superuser required> UEFI: American Megatrends v: 3107 date: 11/28/2025

CPU:

 Info: 24-core (8-mt/16-st) model: 13th Gen Intel Core i9-13900K bits: 64 type: MST AMCP
   smt: enabled arch: Raptor Lake rev: 1 cache: L1: 2.1 MiB L2: 32 MiB L3: 36 MiB
 Speed (MHz): avg: 1439 high: 5500 min/max: 800/5500:5800:4300 cores: 1: 4602 2: 800 3: 800
   4: 800 5: 5500 6: 800 7: 5500 8: 4920 9: 2666 10: 800 11: 800 12: 800 13: 800 14: 800 15: 800
   16: 800 17: 2088 18: 800 19: 800 20: 799 21: 802 22: 798 23: 800 24: 800 25: 800 26: 800
   27: 798 28: 800 29: 800 30: 800 31: 800 32: 799 bogomips: 191692
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

 Device-1: NVIDIA GA104 [GeForce RTX 3060 Ti Lite Hash Rate] vendor: Gigabyte driver: nvidia
   v: 580.126.09 arch: Ampere pcie: speed: 16 GT/s lanes: 16 ports: active: none off: DP-1
   empty: DP-2,HDMI-A-1,HDMI-A-2 bus-ID: 01:00.0 chip-ID: 10de:2489 class-ID: 0300
 Device-2: Logitech Brio 100 driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s
   lanes: 1 bus-ID: 1-5.1:11 chip-ID: 046d:094c class-ID: 0102 serial: <filter>
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: nvidia
   unloaded: fbdev,modesetting,nouveau,vesa gpu: nv_platform,nvidia,nvidia-nvswitch display-ID: :0
   screens: 1
 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x286mm (20.00x11.26") s-diag: 583mm (22.95")
 Monitor-1: DP-1 mapped: DP-0 note: disabled model: Dell S3221QS serial: <filter> res: 1920x1080
   hz: 60 dpi: 70 size: 697x392mm (27.44x15.43") diag: 806mm (31.7") modes: max: 3840x2160
   min: 640x480
 API: EGL v: 1.5 hw: drv: nvidia platforms: device: 0 drv: nvidia device: 2 drv: swrast gbm:
   drv: nvidia surfaceless: drv: nvidia x11: drv: nvidia inactive: wayland,device-1
 API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 580.126.09 glx-v: 1.4
   direct-render: yes renderer: NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2
 API: Vulkan v: 1.3.275 layers: 9 surfaces: xcb,xlib device: 0 type: discrete-gpu driver: N/A
   device-ID: 10de:2489 device: 1 type: cpu driver: N/A device-ID: 10005:0000

Audio:

 Device-1: Intel Raptor Lake High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
   bus-ID: 00:1f.3 chip-ID: 8086:7a50 class-ID: 0403
 Device-2: NVIDIA GA104 High Definition Audio vendor: Gigabyte driver: snd_hda_intel v: kernel
   pcie: speed: 16 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:228b class-ID: 0403
 Device-3: ASUSTek USB Audio driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 bus-ID: 1-4:5 chip-ID: 0b05:1a52 class-ID: 0300
 Device-4: Logitech Brio 100 driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s
   lanes: 1 bus-ID: 1-5.1:11 chip-ID: 046d:094c class-ID: 0102 serial: <filter>
 Device-5: Arturia KeyLab Essential 61 driver: snd-usb-audio type: USB rev: 2.0 speed: 12 Mb/s
   lanes: 1 bus-ID: 1-8:10 chip-ID: 1c75:028a class-ID: 0103 serial: <filter>
 API: ALSA v: k6.17.0-14-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Intel Wi-Fi 6E AX210/AX1675 2x2 [Typhoon Peak] driver: iwlwifi v: kernel pcie:
   speed: 5 GT/s lanes: 1 bus-ID: 06:00.0 chip-ID: 8086:2725 class-ID: 0280
 IF: wlo1 state: down mac: <filter>
 Device-2: Intel Ethernet I226-V vendor: ASUSTeK driver: igc v: kernel pcie: speed: 5 GT/s
   lanes: 1 port: N/A bus-ID: 07:00.0 chip-ID: 8086:125c class-ID: 0200
 IF: eno2 state: up speed: 1000 Mbps duplex: full mac: <filter>

Bluetooth:

 Device-1: Intel AX210 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s lanes: 1
   bus-ID: 1-14:16 chip-ID: 8087:0032 class-ID: e001
 Report: hciconfig ID: hci0 rfk-id: 0 state: down bt-service: enabled,running rfk-block:
   hardware: no software: yes address: <filter>

RAID:

 Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel driver: vmd v: 0.6
   port: N/A bus-ID: 00:0e.0 chip-ID: 8086:a77f rev: class-ID: 0104

Drives:

 Local Storage: total: 2.73 TiB used: 576.74 GiB (20.6%)
 ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 980 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
   lanes: 4 tech: SSD serial: <filter> fw-rev: 5B2QGXA7 temp: 34.9 C scheme: GPT
 ID-2: /dev/nvme1n1 vendor: Samsung model: SSD 990 PRO 1TB size: 931.51 GiB speed: 63.2 Gb/s
   lanes: 4 tech: SSD serial: <filter> fw-rev: 4B2QJXD7 temp: 32.9 C scheme: GPT
 ID-3: /dev/nvme2n1 vendor: Western Digital model: WD Blue SN570 1TB size: 931.51 GiB
   speed: 31.6 Gb/s lanes: 4 tech: SSD serial: <filter> fw-rev: 234110WD temp: 30.9 C scheme: GPT

Partition:

 ID-1: / size: 96.36 GiB used: 35.1 GiB (36.4%) fs: ext4 dev: /dev/nvme0n1p6
 ID-2: /boot/efi size: 96 MiB used: 37 MiB (38.5%) fs: vfat dev: /dev/nvme0n1p1

Swap:

 ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Hub-2: 1-1:2 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 174c:2074 class-ID: 0900
 Device-1: 1-1.2:4 info: Trust 2.4G Speed Mouse type: keyboard,mouse driver: hid-generic,usbhid
   interfaces: 2 rev: 1.1 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 145f:01c1 class-ID: 0301
 Hub-3: 1-2:3 info: Realtek 4-Port USB 2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   chip-ID: 0bda:5420 class-ID: 0900
 Device-1: 1-2.1:6 info: Cyber Power System CP1500 AVR UPS type: HID driver: hid-generic,usbhid
   interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 50mA chip-ID: 0764:0501 class-ID: 0300
 Device-2: 1-2.3:7 info: HP HP LaserJet Pro 4001 type: printer driver: usbfs interfaces: 4
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 2mA chip-ID: 03f0:0274 class-ID: 0701 serial: <filter>
 Device-3: 1-2.4:8 info: HP HP ColorLaserJet M253-M254 type: printer driver: usbfs interfaces: 5
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 2mA chip-ID: 03f0:ac2a class-ID: 0701 serial: <filter>
 Device-4: 1-4:5 info: ASUSTek USB Audio type: audio,HID
   driver: hid-generic,snd-usb-audio,usbhid interfaces: 8 rev: 2.0 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 0b05:1a52 class-ID: 0300
 Hub-4: 1-5:9 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   power: 100mA chip-ID: 174c:2074 class-ID: 0900
 Device-1: 1-5.1:11 info: Logitech Brio 100 type: video,audio driver: snd-usb-audio,uvcvideo
   interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA chip-ID: 046d:094c class-ID: 0102
   serial: <filter>
 Device-2: 1-5.2:13 info: Corsair K70 CORE RGB Mechanical Gaming Keyboard
   type: keyboard,HID,mouse driver: hid-generic,usbhid interfaces: 4 rev: 2.0 speed: 12 Mb/s
   lanes: 1 power: 500mA chip-ID: 1b1c:1bff class-ID: 0301 serial: <filter>
 Hub-5: 1-5.3:15 info: VIA Labs USB2.0 Hub ports: 4 rev: 2.1 speed: 480 Mb/s lanes: 1
   chip-ID: 2109:2817 class-ID: 0900
 Device-1: 1-8:10 info: Arturia KeyLab Essential 61 type: audio driver: snd-usb-audio
   interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 1c75:028a class-ID: 0103
   serial: <filter>
 Hub-6: 1-10:12 info: Genesys Logic Hub ports: 2 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 100mA
   chip-ID: 05e3:0608 class-ID: 0900
 Device-1: 1-13:14 info: ASUSTek AURA LED Controller type: HID driver: hid-generic,usbhid
   interfaces: 2 rev: 2.0 speed: 12 Mb/s lanes: 1 power: 16mA chip-ID: 0b05:19af class-ID: 0300
   serial: <filter>
 Device-2: 1-14:16 info: Intel AX210 Bluetooth type: bluetooth driver: btusb interfaces: 2
   rev: 2.0 speed: 12 Mb/s lanes: 1 power: 100mA chip-ID: 8087:0032 class-ID: e001
 Hub-7: 2-0:1 info: super-speed hub ports: 8 rev: 3.1 speed: 20 Gb/s lanes: 2 chip-ID: 1d6b:0003
   class-ID: 0900
 Hub-8: 2-1:2 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0 speed: 5 Gb/s lanes: 1
   power: 8mA chip-ID: 174c:3074 class-ID: 0900
 Hub-9: 2-2:3 info: Realtek 4-Port USB 3.0 Hub ports: 4 rev: 3.2 speed: 10 Gb/s lanes: 1
   chip-ID: 0bda:0420 class-ID: 0900
 Hub-10: 2-4:4 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0 speed: 5 Gb/s lanes: 1
   power: 8mA chip-ID: 174c:3074 class-ID: 0900
 Hub-11: 2-4.3:5 info: VIA Labs USB3.0 Hub ports: 4 rev: 3.2 speed: 5 Gb/s lanes: 1
   chip-ID: 2109:0817 class-ID: 0900

Sensors:

 System Temperatures: cpu: 37.0 C mobo: N/A gpu: nvidia temp: 35 C
 Fan Speeds (rpm): N/A gpu: nvidia fan: 0%

Repos:

 Packages: pm: dpkg pkgs: 2491
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb http: //packages.linuxmint.com zena main upstream import backport
   2: deb http: //archive.ubuntu.com/ubuntu noble main restricted universe multiverse
   3: deb http: //archive.ubuntu.com/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //archive.ubuntu.com/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse

Info:

 Memory: total: 32 GiB note: est. available: 31.03 GiB used: 4.52 GiB (14.6%)
 Processes: 534 Power: uptime: 1h 14m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

/code

The autofill card details isn't working. When I try to I get the message "You have no saved cards."

When I go into the Privacy & Security tab I can see that I have a number of cards saved correctly.

I reinstalled Windows and downloaded the browser again. I logged into my account, turned on synchronization, but none of the data was synced. I am absolutely sure that synchronization was enabled on my old browser. I tried turning it off and on again, but nothing helps. Please help me get my data back!

When there is a field to fill in my credit card info, the info will appear and let me select the CC I want to use but when I move away from the field the CC info goes away.

I really appreciate Firefox's built in translator; it is extremely helpful. However there is one thing that bugs me, when translating a page that has multiple language options. For example, when translating a page from German to English, the word "Deutsch" (often listed in the website's built in language settings) is translated not to "German", but to "English". While technically correct in that the page is now displaying English thanks to the Firefox translation, it would probably be better to show "German" so that it is easier to switch the website language and not have a duplicate "English" option in the website's dropdown menu. I have noticed this on multiple websites, specifically with German, but it might be with other languages as well. Hopefully this explanation of the issue makes sense, and see my attached screenshot which shows this issue. Please let me know if there is somewhere else I should submit this too.