Firefox Community Forum

My system was hacked and I had to factory restore it. I didn't write down my login/passwords because I was informed that as long as I had my sign in for FireFox I could restore them on my system.

Alas, I cannot figure out how to do this. I do not have a passkey, a profile or anything other than the email address for my system.

Can you help me? I put all of my important documents in Dropbox and now I can;t access that either.

Anything you can do is appreciated.

Thea Giardina [edited email from public community support forum]

Thanks to a Microsoft update my PC had to have Windows reinstalled causing me to lose all my apps. I have reinstalled Firefox on the PC but of course, all my bookmarks and passwords are missing. I had set up syncing between my PC and my Android mobile devices (phone and tablet). Can I restore or sync from the mobile device back to the PC? I have searched and found nothing. Even when signed into Firefox on the phone, it does not bring up "Sync" when I go to settings. I truly appreciate your help.

A while ago, my browser refused to start. Apparently it got corrupted during an update and i had to de- and re-install. That worked but i lost all bookmarks and saved passwords. Now i lost access to my email account because I cannot for the life of me remember my password. Google recovery keeps sending the recovery code to the same emailadres that i dont have access to. Other recovery stept arent working.

Is there a way for me to find the old saved passwords from before the re-install? Please, i need access because so many accounts on other websites use that email address. Please help me i dont know what to do.

Hi, I have a laptop i use for work and a PC at home, both use Firefox.

At home I am signed into a FF account, but on my work laptop i've never signed into FF before. I had lots of work-related bookmarks.

I recenlty signed into FF on my work laptop, in order to make sharing tabs to my home PC easier. Now all the local bookmarks I had in FF from before I signed in have been replaced with my bookmarks from my home PC.

How do I recover the bookmarks from before I signed in? Going forward, is there a way to organise different bookmarks on 2 different devices while signed into the same FF account?

Dear sir

I very much respect you and your app If you have banded my account or my comment due to some mistake of mine. So I apologize to you for that mistake. Now you can Unban my Account Or you can also send me a reply I will be forever grateful to you

Watsapp number [edited] Instagram ID [edited] Facebook ID [edited] Thank you for accepting my message or Feedback

I am trying to get rid of old bookmarks.

I logged out of all my devices except my main PC, deleted many folders of unwanted bookmarks.

changed my password

on my other devices that were not connected to sync, I deleted all bookmarks completely.

I only wanted what was on my main PC that I worked so hard on.

now tonight on my PC all the old bookmarks are back again.

this page doesn't make any sense, there is no option to "Delete data from this device" when I sign out.

[https://support.mozilla.org/en-US/kb/delete-sync-data-firefox-signing-out...]

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday. 28-11-24 THURSDAY @1.38pm On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am. When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again. This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.

Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen. ( I DO NOT HAVE A MOBILE PHONE) As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.

Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK. I did not try Microsoft Cloud again on Thursday.

29-11-24 Friday @ about 10.15am I thought that when I booted up, it may go back to where I left it Thursday, but no. When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE. It said. ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2 MAYBE TRY TO REINSTALL FIREFOX

It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.

My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.

At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain. Can you please help out a pensioner lost in the modern technological world. Thank you David

Hi, I was logged in to Firefox account for Bookmarks Sync and after the sync I deleted my bookmarks in laptop by mistake on Oct-25-2024 . I do not have a local JSON or HTML file to restore my bookmarks. Can you please suggest how to recover the bookmarks? Is backup files stored somewhere in windows 10 system or registry? Thank you.

I've been attempting to import my bookmarks from Chrome on Ubuntu 24.04.1 LTS. When I try to use the bookmark importer, it tells me "Firefox couldn’t find any programs that contain bookmark, history or password data." No problem, I exported my Chrome bookmarks to an HTML file. I go through the steps the wizard takes me through, and in the end I am greeted with a friendly "Bookmarks Imported Successfully." However, no bookmarks have actually been imported! Restarting Firefox does not help.

See attached screenshots for troubleshooting details.

I am going round in circles. The last Firefox update reset my Firefox on my laptop to default settings including losing my master password. I started to reset all my old settings but when I got to the part where I setup the sync with my phone version of Firefox, Mozilla asked me to log in. My password was not recognised so I hit "Forgot password" having set up a new password using one of my 10 digit authentication codes, I was then asked to log in with my new password, I did this & when trying to do the sync, I am being asked for a six digit authentication code! I have no idea where to find this code. Please help.

Hello,

Referring to your article [https://mzl.la/3TS8WcA] (Import settings and data into Thunderbird for Android) . The first step is : Export Thunderbird Desktop settings

   Click ≡ > Tools > Export for Mobile. 

However, I am running version 128.3.3esr (64 bits) "Nebula" and the menu "Export for Mobile" isn't available under "Tools" as mentioned in the article.

Please advise

Regards

I was signed in on my account on the same computer but was not able to get previous bookmarks from my account. I could be not doing it right but I would like to know how to recover from a previous version.

Hi, I accidentally did a refresh on my Firefox (Win 11) and therefore I now have an "Old Firefox Data" folder on my desktop and Firefox is completely almost back to stock.

I have lost all extensions, customizations, settings and other configurations. Luckily, I had taken a backup of my bookmarks prior to doing this.

How do I return everything (including extensions) back to pre-refresh state?

Thank you.

I had an issue today , after organizing my [main] Firefox on desktop PC at home , and then once i was satisfied with the [theme] installed with the organized bookmarks and the separators and whatnot and everything was how i wanted it to be.

And then i went to the sync on my laptop clicked sync now, it did the below - removed the [theme] from main [desktop] , and put the theme(old) from laptop....... which is what i don't want - Copied what i had done organized from [main] desktop Firefox which is good , AND also copied the deleted bookmarks from main [desktop] which is what i went through the hassle of deleting.... it did copy the organized version yes, but it also included what laptop had and just put them all together instead of just syncing exactly what is on main [desktop]

So my question is, is there a way we can make the Desktop PC to be like the [Lead] and other devices [follower] ? i dont know how to explain it but system-wise its like the other devices will follow what any update is done on the [main] one

Can someone help me recover my previous session. I restarted my computer, I force quit firefox before so I would restore. I restored and only one or two of the four pages I had open (with a bunch of tabs open in each).

I cant use the restore previous history tab cause its grey...

Please help.

Thank You.

I have created a new Firefox profile. Now I want to copy my settings of the Developer Tools to this new profile. This should also include the custom device settings for the Responsive Design Mode. Is there a file (or files) in the profile-folder that contains these settings, and can I copy this file (or files) to the new profile? I found this link about copying profile files, but it doesn't mention devtools settings.