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I updated Windows and lost settings and 99.9% of logins

Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10. I did not un… (read more)

Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10.

I did not uninstall the update, which I think I will do after posting this.

How do I fix this?


I copied logins.json and key4.db from one day prior, - 2/6 - but the 2kb of data were not helpful.


I switched profiles on Friday (I think), after dealing with constant errors - a page is slowing down your browser, or a script is slowing down your browser. Firefox update was on Friday - 85.0.1. A damned mess, if you were to ASK ME.

Asked by CiaoBella1 1 year ago

Last reply by CiaoBella1 1 year ago

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  • Archived

new private window not available

When I open Firefox and click on options then click on New Private Window my screen flashes bright white and goes back to my homepage but doesn't open up a New Private Wi… (read more)

When I open Firefox and click on options then click on New Private Window my screen flashes bright white and goes back to my homepage but doesn't open up a New Private Window, I'm still in the regular browsing window. I checked all of my settings and nothing has changed, all the settings are as I set them long ago. Please help.

Asked by paulatic 1 year ago

Answered by paulatic 1 year ago

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Not able to open a specific site

This is a portal which my college uses for assignments and deadlines but I am not able to open it on my desktop. I have tried reinstalling Firefox but it didn't help. No … (read more)

This is a portal which my college uses for assignments and deadlines but I am not able to open it on my desktop. I have tried reinstalling Firefox but it didn't help. No other site has this problem in Firefox. This site opens normally in Google Chrome and Falkon. I have attached a screenshot of the error message. Thank you.

Asked by Rishabh 1 year ago

Answered by Rishabh 1 year ago

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Printing in Firefox from Shopify

this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly I apprecia… (read more)

this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly

I appreciate any suggestions/help,

Pavel

Asked by pavel15 1 year ago

Last reply by Jonathan Watt 1 year ago

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I cann`t to open https://www.caremark.com/

This site opens normally in Chrome browser . In Mozilla I see: Access Denied You don't have permission to access "http://www.caremark.com/" on this server. Reference #18.… (read more)

This site opens normally in Chrome browser . In Mozilla I see: Access Denied You don't have permission to access "http://www.caremark.com/" on this server.

Reference #18.89102317.1612843401.19a420f6

Asked by fadimb 1 year ago

Last reply by cor-el 1 year ago

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Upload 85.01 - All data in Firefox deleted

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks,… (read more)

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks, and saved passwords. I have lost so much from it literally broke my heart. I had a huge library of bookmarks that are all gone. I spend hours going through each website I have to log into and either find the old password or create a new one. Your upgrade has been one colossal headache.

Is 85.01 a valid upgrade or was I scammed and being scammed to get all my passwords?

If it is valid upgrade, why would you delete all of my setting and data?

Very angry!

rainfish26

Asked by rainfish26 1 year ago

Last reply by FredMcD 1 year ago

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Can't log in to Scotibank online

Did some housekeeping yesterday and deleted all the cookies Firefox had stored. Soon thereafter I discovered that I'm no longer able to log in at Scotiabank online. I'm i… (read more)

Did some housekeeping yesterday and deleted all the cookies Firefox had stored. Soon thereafter I discovered that I'm no longer able to log in at Scotiabank online. I'm immediately shunted to a "Sorry, we could not complete your request" screen. Scotiabank support blames the browser. I am able to log in as normal with Chrome. I've experimented extensively with turning off Enhanced Tracking Protection, erasing cache, deleting history, etc. I see my Firefox updated yesterday to 85.0.1. Wondering if that might be where the problem lies? I'm using MacOS High Sierra version 10.13.6. Thanks for any help.

Asked by kurt.f.fischer 1 year ago

Last reply by kurt.f.fischer 1 year ago

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Using the Search box in Preferences causes program to freeze

I went to change a few parameters within Firefox (running on Linux) and clicked on the Search Preferences box. When I tried to type the whole program froze. Would not clo… (read more)

I went to change a few parameters within Firefox (running on Linux) and clicked on the Search Preferences box. When I tried to type the whole program froze. Would not close when the close window button was clicked. Had to use a Kill App program to kill -9 the bugger. Any fixes/work arounds?

Asked by Harry Skelton 1 year ago

Last reply by cor-el 1 year ago

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unable to log into ebay using firefox

When I went to log into ebay tonight, using mozilla firefox, I am unable to log into either one of my accounts. I get the message: Confirm your account It looks like you … (read more)

When I went to log into ebay tonight, using mozilla firefox, I am unable to log into either one of my accounts. I get the message: Confirm your account

It looks like you signed in from a different computer. Before you continue, we need to verify your identity and confirm it's really you. Choose how you'd like to receive your confirmation code

We'll send a message to the option you select.

   By Phone (voice or text)
   By Email

Cancel


I have tried the option to receive a pin code both by text and phone call numerous times but it keeps coming back to this saying I need to confirm my account. I am using mozilla firefox on a windows 10 computer. I did try windows edge browser and was able to get in to both of my accounts on my windows 10 computer. However, I use and prefer firefox. Also, I have a windows 7 computer and I was able to log into both of my accounts using firefox. I was able to log into my ebay accounts before I updated firefox last night. I'm not sure if the new firefox update has anything to do with the problem on my windows 10 computer. I also updated firefox on my windows 7 computer and I can still log into my ebay accounts using firefox.

Asked by Dakota66 1 year ago

Last reply by FredMcD 1 year ago

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