Firefox Support Forum

Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10.

I did not uninstall the update, which I think I will do after posting this.

How do I fix this?

I copied logins.json and key4.db from one day prior, - 2/6 - but the 2kb of data were not helpful.

I switched profiles on Friday (I think), after dealing with constant errors - a page is slowing down your browser, or a script is slowing down your browser. Firefox update was on Friday - 85.0.1. A damned mess, if you were to ASK ME.

When I open Firefox and click on options then click on New Private Window my screen flashes bright white and goes back to my homepage but doesn't open up a New Private Window, I'm still in the regular browsing window. I checked all of my settings and nothing has changed, all the settings are as I set them long ago. Please help.

This is a portal which my college uses for assignments and deadlines but I am not able to open it on my desktop. I have tried reinstalling Firefox but it didn't help. No other site has this problem in Firefox. This site opens normally in Google Chrome and Falkon. I have attached a screenshot of the error message. Thank you.

this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly

I appreciate any suggestions/help,

Pavel

This site opens normally in Chrome browser . In Mozilla I see: Access Denied You don't have permission to access "http://www.caremark.com/" on this server.

Reference #18.89102317.1612843401.19a420f6

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks, and saved passwords. I have lost so much from it literally broke my heart. I had a huge library of bookmarks that are all gone. I spend hours going through each website I have to log into and either find the old password or create a new one. Your upgrade has been one colossal headache.

Is 85.01 a valid upgrade or was I scammed and being scammed to get all my passwords?

If it is valid upgrade, why would you delete all of my setting and data?

Very angry!

rainfish26

Did some housekeeping yesterday and deleted all the cookies Firefox had stored. Soon thereafter I discovered that I'm no longer able to log in at Scotiabank online. I'm immediately shunted to a "Sorry, we could not complete your request" screen. Scotiabank support blames the browser. I am able to log in as normal with Chrome. I've experimented extensively with turning off Enhanced Tracking Protection, erasing cache, deleting history, etc. I see my Firefox updated yesterday to 85.0.1. Wondering if that might be where the problem lies? I'm using MacOS High Sierra version 10.13.6. Thanks for any help.

I went to change a few parameters within Firefox (running on Linux) and clicked on the Search Preferences box. When I tried to type the whole program froze. Would not close when the close window button was clicked. Had to use a Kill App program to kill -9 the bugger. Any fixes/work arounds?

When I went to log into ebay tonight, using mozilla firefox, I am unable to log into either one of my accounts. I get the message: Confirm your account

It looks like you signed in from a different computer. Before you continue, we need to verify your identity and confirm it's really you. Choose how you'd like to receive your confirmation code

We'll send a message to the option you select.

   By Phone (voice or text)
   By Email

Cancel

I have tried the option to receive a pin code both by text and phone call numerous times but it keeps coming back to this saying I need to confirm my account. I am using mozilla firefox on a windows 10 computer. I did try windows edge browser and was able to get in to both of my accounts on my windows 10 computer. However, I use and prefer firefox. Also, I have a windows 7 computer and I was able to log into both of my accounts using firefox. I was able to log into my ebay accounts before I updated firefox last night. I'm not sure if the new firefox update has anything to do with the problem on my windows 10 computer. I also updated firefox on my windows 7 computer and I can still log into my ebay accounts using firefox.