Firefox Support Forum

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7

1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this. I don't know if it was a recent update or what but I am using Windows 10 Home. Please help so I don't have to find a new browser.

Hello

I do not understand how firefox sync is supposed to work. I have a desktop and a laptop. The desktop is FF 85 on Linux Mint (I cannot get a later version due to some querk) The laptop is 99 on Windows 10 Both are signed in to sync but my bookmarks were scrambled so I signed out the laptop and cleared the profile, cleaned up the bookmarks in the desktop and to be safe I tried just syncing the tabs, not the bookmarks, by opening the fresh firefox on the laptop and signing in again. In the sidebar under my account icon I clicked "Synchronise now" and the open tabs from my desktop appeared in a list underneath, jumbled up. (I have 2 separate windows open on the desktop with different tabs in each, but this separation was not followed either, there didn’t seem to be any provision for syncing tabs in two separate windows)

But the row of tabs didn’t open, all I can do is open them one by one from the list on the right, this is a slow process as every time I click on a tab in the list the new page opens in the same single tab, not a new one, but the sidebar closes again.

Is this what’s supposed to happen? I was expecting the synced row of tabs to open automatically.

This feature would have been useful as my OS on the desktop, (Linux Mint) tends to crash and to have the on the laptop would be a good backup.

Incidentally the other way I try to back up the lost tabs is to select them all and bookmark them to a new folder which I call “backup” but it seems this doesn’t necessarily duplicate them, which I would prefer, so any of the open tabs that were previously bookmarked risk being removed from the original bookmarked folder, without my noticing, and I am therefore reluctant to delete the backup folder without checking that it doesn’t contain the only bookmark of a page.

When I came back to syncing the bookmarks, how do I avoid them getting scrambled again?

again the shopping cart in aliexpress does not work. there are no addons. in pinterest, and after a while, the computer hangs up.

опять корзина в алиэкспресс не работает. никаких дополнений нет. в pinterest и вовсе через некоторое время намертво вешает комп.

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for a user to use. Until now, its been working perfectly but with this latest update to FireFox we are seeing the pop-up blocking being activated with the yellow message bar at the top. Now this would be ok if we only had to allow the pop up once (by clicking allow site), but unfortunately the bookmarket button has to be able to work on all sites, which is the whole point of the button. So its impractical to keep allowing it every time its used. Disabling the pop-up blocker completely then works, but then the browser is open to other pop-ups. Is there any way to allow bookmarklets to display a pop up and not display a pop-up message? Without having to disable the entire pop-up functionality. Can the FF developers allow for user placed bookmarklets to not be pop-up blocked. Maybe an exception added for that. They are placed manually by the user so are allowed by the user only.

Thanks for reading. Paul.

I've discovered that in my Users/UserName/AppData/Local/Temp folder, there are thousands of files eating up space with name "cubeb-shm-#####-#####-input" and "cubeb-shm-#####-#####-output", where "#####-#####" is a 10 digit number seperated by a hyphen.

I did a basic google search for these filenames and found several articles that talk about how firefox uses these, and normally creates and then deletes them, so there should only ever be one of each (input/output) file at a time. For some reason, I have thousands of these files, and they are eating up hundreds of Gb's of space on my hard drive. I only discovered this because my computer notified me I was running out of space. I manually deleted them, but I don't want to have to do this regularly, since it seems it's not expected behavior for Firefox.

I'm running the 64 bit version of Firefox 85.0.2, and there are no new updates available at the time of this writing. I'm really hoping someone can help me figure out how to get Firefox to appropriately manage these files. Help me Firefox community! You're my only hope!

I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.

It used to be like this: when u selected a file to print (for exemple: a .pdf attached in email) it opened in a new tab, with a preview. Not it seems this is not happening, and when i select it to print, it just download the file. There's a lot of files that i don't want to download, i just want them to be printed. How should i do?

I'm on macOS using firefox 85

Thank you.

Firefox 8.6.0 upgrade disables Firefox browser I utilized "System Restore" through the process of elimination I determined that it is the 8.6.0 upgrade that is causing the problem. So, turned off the automatic upgrade option and installed any Windows 8.1 upgrades and my Firefox is working great. Now I have a "nag" screen that is constantly trying to upgrade Firefox browser might there be some way to disable this upgrade notice?

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?

I find it really bad, if i post a bug and you just archive without even try to fix the problem! It makes me extremely angry! Bad behavior!

Please stop that and re-open the case.

Jan Ps. same system (Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) )now running Firefox 85.0.1 64bit can now print, I can't find any mentioning in release notes to how previous version 75.0 and now this one is different and why this one now can print.

It would be nice to get this solved, since other people here has had this one too and it seems to jump between versions and OS(linux an windows).

edited broken link

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections.

I use a custom theme, I just want to change the text colours on the menu bar, tab bar and bookmark bar. But the color addon destroyed the whole theme when I made any single change. I had disable and enable the theme to restore it. How do I import the theme to color addon so I can edit it?

Hi!

As of today, the "Take screenshot" function is missing from my Firefox.

I've already tried all the tips I've found on the Internet, but nothing worked.

Please help - thank you!

With best regards

Adi Maier

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' instructions, this is more of a complaint post.

When Windows boots up and you had Firefox open before you shut down last time, it will open anew, automatically, with your previous session, but it's on the end of the list of things that launch on startup.

Forgetting you had it on and clicking the browser again, will open a new session with the home screen instead of the previous session, then when actual session Firefox launches it's a 50/50 whether it will be in home screen as well, or actually in your previous session. Now here is the fun part. If you close the new window with just the home tab, that will now become the latest session, so your previous one will be deleted.

How to get around that? Move your home tab into your session instead of closing the window, it works 100% of the time... But can we, not start a new session if you close the home screen, or if you close just 1 tab it doesn't count as a different session. I dunno, just throwing ideas out there.

Hope this reaches those with the same issue, or people in positions to fix the issue, if anyone wants to use session saving add-ons, I took fancy to Tab Session Manager and Easy Session Manager, though not perfect, I don't advise for over 150 tabs.

I'll try to be as active on this thread as I can be, thanks for reading through! :>

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print this web document with Edge with no problem. This problem just started in the last several days. I am using Win 10 professional on a Del Opti-Plex 5080.

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the google sign in page. I have another google account and I'm able to sign i using firefox just fine. The error message given is:

This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.

I'm using a windows 7 box and Firefox 85.0.2.

I'm able to sign in just fine when I use google chrome. I've cleared cache and data in the browser. I'm not sure what else to try. Any suggestions? Any other information I can provide to help identify the problem?

I have instagram on my pc I can view others pictures and videos but i do not know how to do it from my firefox browser on my windows 10 pc. I am not really good at computer stuff so i do not wanty to mess this up . can some one tell me how Thanks

Hello,

My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-native apps ever since installing Big Sur. Apple won't address the problem unless I confirm that my non-native apps are compatible with Big Sur. Can you please confirm the most updated version of the Firefox Browser is compatible with Apple's Big Sur IOS? Can you also let me know if other users have experienced problems and if there is any fix?