Showing questions tagged: Show all questions
  • Archived

accidentally uninstalled firefox

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup app… (read more)

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup apps running in background at startup since it was running very slowly. At one point I saw 2 firefox icons. Uninstalled one and lost everything. Can you help me. Michael Evans

Asked by Michael Evans 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

firewall

i was trying to access shopify and its protect behind a firewall and it was asking if firefox as access to the internet or its being protect by the firewall how would i g… (read more)

i was trying to access shopify and its protect behind a firewall and it was asking if firefox as access to the internet or its being protect by the firewall how would i go about using this website if i don't know how to go about this

Asked by Mario Castellanos 7 months ago

Last reply by wirkutskijkarl 7 months ago

  • Archived

Problem with updating Firefox on Windows 11

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-insta… (read more)

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-install Firefox just to force an update on it, and that worked for a bit. Just today, it decided to update... and led me into ANOTHER update loop, and it's saying that the "install failed" when I check the update history.

Is anybody else experiencing this bug, and is there a way to fix it?

Asked by hebertbrian968 8 months ago

Last reply by hebertbrian968 7 months ago

  • Solved
  • Archived

Bookmarks are missing from toolbar

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are mis… (read more)

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are missing. The toolbar is present, and I toggled between only show on new tab, never show and always show a few times, but they're still missing. I even tried bookmarking two webpages, but they were not added to the toolbar. As stated, I have the bookmark toolbar to always show. Firefox just updated yesterday, 4/8/25 to 130.1.0, and I'm pretty sure that they were there this morning, but I can't be totally sure. I noticed my computer had updates available, so knowing updating it would not have any effect on Firefox, I restarted the computer while updating so I could also restart Firefox with a bit of a delay. I had also restarted it twice before without any luck. The only thing I did besides updating Firefox was enabled the sidebar, which I then turned off and still did not have any bookmarks in the toolbar. Any assistance would be greatly appreciated, but I may not be able to view and any responses or make the stated changes until Friday.

Asked by Autotech1 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (read more)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Asked by krylaarsdam 8 months ago

Answered by krylaarsdam 7 months ago

  • Archived

Image display

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photogr… (read more)

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photographs), so I'm guessing Firefox must have a setting that is blocking the display?

Asked by tomkintner 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Solved
  • Archived

secure sign in to government accounts

Hello With the new update to Firefox v137 I am no longer able to sign in to Government sites using my bank as a sign in partner. Google Chrome will sign in so it has s… (read more)

Hello

With the new update to Firefox v137 I am no longer able to sign in to Government sites using my bank as a sign in partner. Google Chrome will sign in so it has something to do with the new update. I have cleared cache and all data and still no luck with the sign in. Any help would be appreciated because Firefox has been my default browser for years and I'm not interested in changing.

Regards

Roger Flagg

Asked by rogerflagg 7 months ago

Answered by jonzn4SUSE 7 months ago

  • Solved
  • Archived

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Asked by Autotech1 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Archived

When searching with Firefox browser it redirects to Yahoo search results

When searching on the internet, after entering the search name and hitting enter. The search results are on a Yahoo search page. I can't find any malware, extension, add-… (read more)

When searching on the internet, after entering the search name and hitting enter. The search results are on a Yahoo search page. I can't find any malware, extension, add-on that is associated with Yahoo. I did see a log that was in red that was associated with a website I attempted to convert a png file to a ico file. However, after downloading the software it was for converting PDF's to images. so I uninstalled it. it was after that Yahoo showed up. That log in web history was associated with the software.

Asked by bncsimmons 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Tabs just continuesly crash on Windows 11

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pret… (read more)

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

Asked by Trollicus 7 months ago

Last reply by Trollicus 7 months ago

  • Archived

Firefox 137.0.1 does not display the status bar correctly

Hello there! I recently updated Firefox to 137.0.1. But the update doesn't automatically display the status bar when you hover over the bottom of the page. I had to resiz… (read more)

Hello there! I recently updated Firefox to 137.0.1. But the update doesn't automatically display the status bar when you hover over the bottom of the page. I had to resize Firefox to make it full screen to display the status bar properly. This makes it difficult for me to use Firefox. I'm pretty sure this is due to a version update. This problem occurred after I updated the Firefox browser, during which time my Windows system was not updated. Is there any solution? Or how can I download a previous version of the browser?

Asked by 2190926379 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

Can’t see “Manage Site List” for Multi-Account Containers

Hi there, I’m using the Firefox Multi-Account Containers extension and would like to remove a site that’s been set to "Always open in [X] container." However, I don’t se… (read more)

Hi there,

I’m using the Firefox Multi-Account Containers extension and would like to remove a site that’s been set to "Always open in [X] container." However, I don’t see a “Manage Site List” option anywhere in the container settings as seen here: https://support.mozilla.org/en-US/kb/containers

Here’s what I’ve tried so far:

   I’ve clicked the Containers icon and selected the gear ⚙️ to edit a container.
   I enabled privacy.userContext.siteAssignments.enabled in about:config and set it to true.
   I restarted Firefox (with session restore on), but still no option appears to view or manage assigned sites.

I’m on Firefox Desktop (Mac), and I’ve confirmed that I’m using the official Multi-Account Containers extension.

Is this a bug, a UI change, or something I’m missing? I’d really prefer not to manually edit the containers.json file if there’s a built-in way to manage these assignments.

Thanks so much for any guidance!

Asked by Jennifer 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

I cannot use SwansonVitamins.com

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I … (read more)

It gives a Connection error and Swansons seems to think it is my browser problem. I haven't had problem with this site before and I don't have problems any place else. I turned off Malwarebytes Browser Guard, temporarily, and that didn't hgelp. I already cleared the history and that didn't help.

Asked by arlener 7 months ago

Answered by arlener 7 months ago

  • Archived

Sorting Bookmarks

When I creat a new bookmarks they are not automatically put in alphabetical order but instead are placed in the ned. Why not put them in order when they are made? Anyway,… (read more)

When I creat a new bookmarks they are not automatically put in alphabetical order but instead are placed in the ned. Why not put them in order when they are made? Anyway, I tried to use the option that allows me to sort bookmarks alphabetically but nothing happens. This used to work but not now. I am using 137.0.1 (aarch64)

I have attached an image to show what I mean.

Asked by Variant of Concern 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago