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Firefox Crashes Minutes After Start Up

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and wh… (read more)

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

Asked by Shawn Weiler 18 hours ago

Last reply by cor-el 15 hours ago

Synced Tabs - no longer works

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue] CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same lap… (read more)

Dear Mozilla Support, [please forgive my poor English - FRENCH is my mother tongue]

CONTEXT - I use a Linux (Peppermint) Live DVD to surf the Web, always on the same laptop. I do NOT use any hard disk inside that laptop, just the Live DVD spinned by a DVD player. Only the RAM stores data => fresh new distro for every session - years ago, I created a Firefox account, and the Sync worked perfectly, and allowed me to back up my Bookmarks AND my Opened Tabs (they are stored in Mozzila's cloud, and after each sign in and a sync, they reappear in the left panel). Regarding the Synced Tabs, the left panel used to store all the previous Live DVD sessions (generally with the device's name: peppermint's Linux... (IIRC). - i do NOT use several devices, and do NOT wish to sync date acreoss them. I use Sync to get my Bookmarks and Opened Tabs synced across successive Firefox sessions, day after day. I worked perfectly well.

PROBLEM Since a few weeks, I noted that despite login and sync, on the left panel - Synced Tabs are now empty: no tabs synced at all => so I cannot seamlessly find back my opened tabs from one session to another (if I switch off my laptop, then later restart a new Live DVD session) - see screenshot = https://imgur.com/LO6jWLYl.png - Bookmarks are nevertheless still perfectly synced (see screenshot = https://i.imgur.com/Td0nbY2.png)


Many thanks for you help. Kind regards from Europe.

Asked by olivertwist31416 1 week ago

Last reply by jscher2000 - Support Volunteer 5 days ago

Ubuntu 18.04 wont play You tube movies or Amazon Prime Movies

Ive tried down loading all the required packages; I have the latest FireFox available ;but still get the message on you tube to update to latest Fire Fox. On Ubuntu … (read more)

Ive tried down loading all the required packages; I have the latest FireFox available ;but still get the message on you tube to update to latest Fire Fox. On Ubuntu 18.04the same message but includes a error code 99,999.

Asked by cjw5819 1 month ago

Last reply by jonzn4SUSE 4 weeks ago

Windows Scaling and Layout Larger Text Bug

As a long time Mozilla software user, this is where I go first for Firefox and Thunderbird issues. I am fully aware that the Windows Scaling and Layout is a Micro$oft pro… (read more)

As a long time Mozilla software user, this is where I go first for Firefox and Thunderbird issues. I am fully aware that the Windows Scaling and Layout is a Micro$oft problem. But I found a fix somewhere for Firefox that changed the top of the screen in Firefox (the menu bar, etc.), which took all of 30 seconds to fix. It was a simple about:config edit.

Yesterday I discovered that gmail.com can be set up in Thunderbird, which I did not know previously, so I installed it and set my email up the way I had it on my Window 7 desktop that half of the stuff for )KB, Mouse, etc.) disappeared when my kids moved my house while I was in the hospital. This laptop has Windows 10, and everything was fine, although I could barely read a lot of text on it, until I set the Scaling and Layout to 150%. After that the text was big enough for me to read, but the header and footer in Firefox took up most of the screen. I looked around and found a fix. Now I need something similar for Thunderbird.

Just like before, every post I've read is talking about how to make fonts bigger. That isn't the problem I need to fix. CTRL + Fixes that just fine. I'm talking about the very top of the screen, where the menu bar and page tabs are. On my 23" monitor, I took a standard plastic ruler and this area is just under two inches, where as in Thunderbird it's over three.

I'm getting old, and my memory isn't what it used to be, but I think I changed the ui.textScaleFactor to 100, but while Thunderbird has that field, it has three options and I don't want to mess with that until I am advised on the proper way to address this issue. At minimum, I would at least like the tabs to be smaller, but if I could the headers to be the same size as Firefox, that would be ideal.

Thank you in advance and Happy New Year!

Axel Slingerland Eureka, California

Asked by Tim Bear 1 month ago

Clicking on tabs opens new tab or page

If I am on a web site and click a link to another page on the same website Firefox opens a new tab rather than displaying it in the existing tab. How do I get Firefox to… (read more)

If I am on a web site and click a link to another page on the same website Firefox opens a new tab rather than displaying it in the existing tab. How do I get Firefox to NOT do this?

Asked by bob203 2 months ago

Last reply by Terry 2 months ago

  • Archived

406 Security Incident Detected

Dear Mozilla I'm participating in a discussion group based on Wordpress (learning.martinus.dk), and when I try to sign in (learning.martinus.dk/wp-login.php), I get the … (read more)

Dear Mozilla

I'm participating in a discussion group based on Wordpress (learning.martinus.dk), and when I try to sign in (learning.martinus.dk/wp-login.php), I get the error.

>> 406 Security Incident Detected Your request was blocked. The public IP address assigned to you, by your internet provider, might be suffering from poor reputation: Look up IP reputation here. <<

My IP adr. is 80.208.65.123 and it is NOT suffering from poor reputation -- and no problem when I sign in from e.g. Chrome!

So what can I do so I can use my favorite browser here too!?  ;o)

All the best, Henrik Denmark

Asked by Henrik Hedegaard 8 months ago

Last reply by Henrik Hedegaard 7 months ago

  • Archived

My bottom of the screen task bar

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and oth… (read more)

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and other times, it is gone and I cannot access it. When it's there, it gives me access to the websites I'm using, all my written files and picture, video and other files, volume control and other options. I NEED TO SEE AND USE THIS TASK BAR ALL THE TIME, NOT SOME OF THE TIME WHEN FOR SOME REASON IT'S THERE. AGAIN, I WANT TO ACCESS THIS TASK BAR ALWAYS WHEN I'M ONLINE.

FIX THIS.

Thank you.

Asked by Louise 8 months ago

Last reply by bgaden3 3 months ago

  • Solved
  • Archived

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Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromis… (read more)

Over the years I have accumulated important links in my Firefox Bookmarks bar and passwords file and it would be a disaster if for some reason my hard drive got compromised and I could no longer access them. Is there any way to copy the data to another set-up, independent of my laptop, from where the data could be retrieved in a usable form for display on another laptop or PC? Thanks.

Asked by joeogden 8 months ago

Answered by cor-el 8 months ago

  • Archived

How to change the sensitivity of middle mouse button click to scroll?

Hi, Generally I'm checking, if I will manage to migrate from the Vivaldi to Firefox... But I have the first issue, which is: When I click (not spin!) the middle mouse bu… (read more)

Hi, Generally I'm checking, if I will manage to migrate from the Vivaldi to Firefox...

But I have the first issue, which is: When I click (not spin!) the middle mouse button on the page to scroll (like it is in Windows), then it has too great sensitivity. It goes like crazy up and down, I didn't see any other browser which implemented it this way. Can this sensitivity be somehow lowered?

I will repeat just in case, I'm not talking about spinning the mouse wheel, but clicking it.

Thanks.

Asked by Apostoł 9 months ago

Last reply by cor-el 9 months ago

  • Solved
  • Archived

How to add Help => About Firefox in Firefox home page

Hi, Firefox is great but is there a way to add the Help => About Firefox webpage in Firefox home page? This is to simplify Firefox updates. Because although Firefox… (read more)

Hi,

Firefox is great but is there a way to add the Help => About Firefox webpage in Firefox home page? This is to simplify Firefox updates. Because although Firefox downloads updates, you still need to activate Help => About Firefox to update the Firefox version.

In Chrome you can add this to home page: chrome://settings/help and when you open Chrome it goes to this page and updates itself.

Does Firefox have the same capabilities so that we don't need to wait on users to click on Help => About Firefox to update Firefox?

Thanks and regards,

QB

Asked by qb941g 9 months ago

Answered by cor-el 9 months ago

  • Archived

Enable Auto-translate in different language

I used to use Firefox about 19 years or more The last two years..... FireFox was enable the auto-translate of Youtube videos in Arabic language automatically ........ Th… (read more)

I used to use Firefox about 19 years or more The last two years..... FireFox was enable the auto-translate of Youtube videos in Arabic language automatically ........ Then it stopped working since four months

I thought that the "Improve Youtube extension" was the reason. I contacted the developer and said:


Its misunderstanding of the feature :( afaik as is today Improve Youtube will use the subtitle language to switch on CC if its provided in this language by video author, it doesnt switch auto-translate. Ill look into making it enable auto-translate if requested CC is missing.



Today I noticed that all videos have Arabic CC ..... Mmm, the feature has returned to work again! without any interference from me In order... to make sure the reason...... I disable all my FireFox extensions, and it is surprising that the automatic translation is still working and I recorded a video to see for yourself how to work directly once you enter the video

https://drive.google.com/file/d/1NzHPZDUlQFzEExPCqHuWXC6xXb0bOR6B/view?usp=sharing

In your opinion, what is the explanation for that?

I know that YouTube has options for displaying / enable auto-translate always ... but it is only for the English language .... I am talking about the translation of the Arabic language in all videos Sooooo A feature from YouTube itself or what? And if it was, why did it stop in the past four months, and now it has returned to work?

Asked by ANAFREE 9 months ago

Last reply by ANAFREE 9 months ago

  • Archived

Created account and saved bookmarks, new computer books marks are gone.

I changed computers and created a login to save bookmarks, it looked like this was accomplished but now on my new computer and after I login in Firefox it asks me to impo… (read more)

I changed computers and created a login to save bookmarks, it looked like this was accomplished but now on my new computer and after I login in Firefox it asks me to import but fire fox is not an option.

Asked by hartshornracing 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Printing problem

Hello, I hope you can help me. I am trying to print from my email. I use windows 10. two different computers, two different printers, same issue. If I try to print an iti… (read more)

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Asked by jterrein 9 months ago

Last reply by jterrein 9 months ago

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Zoom in and zoom out css not working

i want to zoom in and zoom out screen content using zoom css according to my screen it's working fine in Google crome browser but not working in Mozilla Firefox browser… (read more)

i want to zoom in and zoom out screen content using zoom css according to my screen it's working fine in Google crome browser but not working in Mozilla Firefox browser

https://prnt.sc/brKa31ZMK1LE

Asked by khyatipanchal2 8 months ago

Last reply by James 8 months ago

  • Archived

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I filled in a website active form (an online insurance claim), but because they had very little documentation, I started to fill it in to find out what information I need… (read more)

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Asked by bernie4 9 months ago

Last reply by bernie4 9 months ago

  • Archived

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Asked by Geoffrey D Dean 9 months ago

Last reply by James 8 months ago

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Asked by rudolphnaples 4 months ago

Last reply by cor-el 4 months ago

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  • Archived

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I use Firefox Developer Edition and recently I noticed a problem when watching videos on any website in full screen mode. As can be seen on the attached image, there is a… (read more)

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Asked by DayronPL 9 months ago

Answered by DayronPL 9 months ago